Thank you all! That is so funny rameses_qc ! excellent...and Halibutt thanks for the score! Hubby sent his letter today by recorded delivery so I will let you know what; if anything the "pre-schoolers" come back with. Feel so much better now....the opposite of how I felt when I opened his letter

Thank you very much for your support Harrassed Senior...

Thank you very much for the advice. We genuinely appreciate it. Now I have the dilemma of do we ignore it or send a letter...the wording is as follows: "Ref: Mnnnnnnnn Pursuers: Cabot Financial (Europe) Limited Original Creditor: Barclaycard Principal: £1659.34 Despite previous correspondences you have failed to respond. We have obtained this alternative address as a financial link, linking this address to your previous abode. This financial link information was supplied by a credit reference agency. We have been instructed by our client to recover this overdue account on their behalf." blablabla - no direct threats apart from a deadline to pay on friday We moved into our home 9 years ago too. What it its a fraudulent case of identity theft or wrong person...I hate these letter and these horrible people

My husband has received a letter today from Macenzie Debt Collectors demanding £1600+ for an overdue Barclaycard debt. However he has never had a Barclaycard - he has only had 1 credit card since we met 9 years ago which is still running normally. Can anyone advise of what we should respond with? I am thinking a letter by recorded post saying " I acknowledge no debt to you or Barclaycard". Unsigned. To be sent tomorrow. I must add that his finances are and always have been poor - nothing I say seems to make any difference. So with that in mind, maybe he had one before we met which would be 9 yrs plus, though he says he that he definitely has never had another credit card, I am just bearing this in mind. Any ideas or thoughts that may help us, because as ever I am now worrying about it. Thanks in advance :-|

On reviewing this thread I will say that I am sorry I did not explain the actual product/packaging issue in detail from the start.

I jolly well will elaborate! The laptop I asked for was an ACER AS5532 £479.99 The laptop box was labelled as an ACER 5532 The barcode (YES WHICH I NOTICED!! ) reverted the product on the PC World system back to a £329.99 5532 The laptop inside the box was a 5332 £329.99 I don't know about you, but I feel that it is their duty to now contact all customers who purchased the higher spec model at £479.99 but actually got the 5332 £329.99 lower spec model in the box. That my friend is the flaw. I do not keep crediting myself. I am stating a fact. Their mistake became my problem. Once this had been identified Andy and another chap who were helping immediately tried to get the manager involved. But he dismissed them and us. We would have simply swapped this for a similar model (but we needed the built in video camera). However it was £30 or so more expensive. We were quite happy to simply put this down to a mistake, swap the machine and leave the store, with relations in good tact. So my dear, we are not simply attacking the retailer - where our businesses have shopped for years - however when the manager who represents the store is so rude and nonchalant about others who may be in the same unfortunate situation, I become a disgruntled customer. He also referred to my husband as "him, your boyfriend partner or whatever he is". Seemed like an uneducated person who had had a personality bypass

Yes - IT WAS A MISTAKE - we uncovered the flaw of PC Worlds system. My problem really was the way in which we were dealt with. We were there for about an hour with Customer Services, whilst they tried to locate another the correct model before we discovered the flaw. My problem in the main is that my husband and I were highly inconvenienced, and despite the mistake we would have been happy to find a solution, However the manager was the only person who could call a decision on this. Due to the inconvenience, and the blanking from him previously, then been referred to as "love" in a derogatory tone and stating that "I DO NOT CARE, LOVE" when asked how many other people had been ripped off, and finally offering a tenner, I am disgusted. His staff witnessed the scene and were embarrassed but professional and apologised on his behalf. As I have stated I run my own company and should a client of mine have gone to so much trouble in such a patient manner then I would have been thankful, apologetic, and make sure that the client knew as a company we are concerned and will ensure that customers are traced and refunded. I think you lot are missing my point. As a business woman I understand business and like to find a solution rather than insult customers.

Renzokuken, Lets remember here, we were highly inconvenienced. We accept it was a system error. A system error that we uncovered. We wanted to exchange quickly and leave the store. However the arrogant idiotic store manager had other ideas. He would rather ignore customers, then insult them, verbally and by his actions. The guy has no social skills whatsoever. The 6 or 7 members of staff who witnessed the discussion with baby Oliver, I am sure found this situation highly embarrassing. If the minion who replied to me (by way of a photocopied letter) had asked any member of staff who was working at the time they would have heard a different story. Andy on the customer service desk had more professionalism and people skills in his little finger than Oliver. Andy even apologised to us as we left the store. I am extremely familiar with DSG as I used to supply about 35 pages of products to Business Direct. I now run my own company and having to finish early to sort this mess out, and be insulted for doing so is disgusting. I hope now, Renzokuken, you will see why I am so disgusted. I do not enjoy having my time wasted to sort out others' mess for nothing but insults.

I have just wasted about 40 minutes on the phone to them and they cannot explain why my card went to the wrong address. At one point she said I used to live at the incorrect address!!

They have just send my new ATM card to the wrong address!! Luckily its a small community and my postman saw that it was delivered to me. Complete fraudsters indeed for deducting charges wrongfully too

Hi all, I recently purchased a laptop from PC world. It was an Acer AS5532 at £479.99. When we got home I discovered inside the box was an Acer laptop of a lower spec. A babysitter later and a 45 minute car ride back to the store I discovered on the shelf the identical laptop that was in my box FOR £329.99. It was I believe an Acer A5332, grey keyboard, no webcam were main aesthetic differences. The "manager" Oliver of the Oldham store at first refused to see us, and refused eye contact. Then he did come out and was SO rude. Addressing my as "love". I said that I wondered how many innocent people had the cheap laptop by mistake and had paid £479.99. His answer "I dont care love". My husband and I were furious. He offered £10 goodwill gesture if we swapped it and admitted that we had uncovered a flaw in the PC World system. We said £10 is an insult, I rather have a full refund. I wrote to Keith Jones of dsg, and got a pathetic reply from one of his customer service minions. Its a complete disgrace and I will never shop at PC World again. Beware people. Check what is in the box before you leave the store!! If anyone could publicize this further I have all the documentation and sent letters by registered post.

Abbey (Santander) have sent my new cash card to the wrong address! The number and street name was correct then they added on the incorrect postcode and district. I am annoyed. Do I have any grounds to complain???

Hello Geoff, thank you for the info. The picture (well quarter pic!) was not ours....but I cannot fathom how we got it, but I guess the bottom line is that we did!! I have read that these guys have yet to take small businesses to court but you never know. I accept we have their image for a matter of days/possible weeks, but it was an honest mistake and we cannot afford this sort of money...thanks all

Thanks..I have read quite a bit about this company being bullies, and acting in a threatening manner to small businesses, which we are. the letter says "as already notified, unauthorised use of our images constitutes copyright infringement under the copyright, design and patents act of 188. Please be aware that copyright legislation provides for strict liability, meaning that you can be found liable for infrindgement regardless of your level of knowledge of the infridgement or your intent. Getty Images is willing to offer you one last chance to resolve this claim through payment of the attched settlement demand. Ceasing use of the image does not eliminate liabilty for payment. Payment details are included on the demand and in the previous letters attached. Your failure to make payment immediatley will result in escalation to our Legal department and the possibilty of legal action being commenced for damages exceeding the amount presently being offered by way of settlement" The last sentence is in bold and underlined on the physcial letter. Thanks again for any help on this , Suzy

Hi, I contacted OFSTED about something I heard about a local nursery. They took it very seriously and launched an investigation. I think this is a terrible breach of trust and also child neglect! I would take this all the way! Its a disgrace - we pay these people to care for the most precious things in our life - our chlidren