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Account closed and with DCA. Help!


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Hi, would be grateful for some advice.

 

My account current account has been closed and passed to a debt collection agency-total overdraft, all charges, of approx. £150.

We had a serious health situation with one of our children and we really took our eye of the whole situation-we did contact Abbey via email and inform them that they had incorrectly charged us for two cheques that we had asked customer services to stop. They ignored that email and logged a default on our credit file, closed the account and passed it onto a DCA.

 

Now that homelife has calmed down I really am furious, and concerned, at this and would like to know if there is anything I can do to get this sorted out. I don't care about the account as I wouldn't now bank with them if they paid me but I would like the default removed and the amount cleared (all made up of charges which, I feel, should never have been incurred in the first place).

 

Would be grateful for any advice on how, if at all, I can proceed. Thank you.

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Guest Old_andrew2018

If you have all information you require on the penalty charges Abbey have levied, then send a request for repayment using this template letter http://www.consumeractiongroup.co.uk/forum/bank-templates-library/671-2-letter-preliminary-approach.html#post3489

 

Why not send an SAR, they may have levied more charges in the past.

 

Regards

 

Andy

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