What is the standard response from Barclays?

[babebruce10]

Hi Guys, i don't get much time to go through all the info on this site as i haven't got an internet connection at home so have limited time! apologies if i'm repeating previous questions! i sent my Data Protection Act letter off and got this back today - just wandering if this is their standard letter? especially since i was surprised that they sent my cheque back?

 

"We refer to your letter of 3 July, which was passed to this department for comment due to your request for certain information, relating to bank charges, under the terms of the Data Protection Act ["the Data Protection Act"].

 

Please be aware that the Bank is not under an obligation to present information according to any particular format. Therefore, your request to assemble a schedule of charges is turned aside. You may of course obtain this data from copy statements and these will be supplied to you within the next few weeks without charge on this occasion. As the Bank is providing the copy statements on a complimentary basis your payment is returned herewith.

 

As regards your mention of "manual intervention", the Data Protection Act does not oblige the Bank to comment about internal policies and procedures. Furthermore, in the context of managing day to day transactions arising from out of order accounts, the Bank does not hold the information you have requested in a form that would be covered by the Data Protection Act. Whilst aggregated information is retained for statistical purposes, this would not constitute "personal data" under the Data Protection Act and therefore would not be covered by a s.7 DPA subject access request. For the avoidance of doubt, the fact that we do not generally record information in a way that is caught by the provisions of the DPA, is in no way an admission that there was no such manual intervention."

EDITED: Increased font size, sorry, cdn't read it otherwise.

[Holteender]

That's the same response that I got as well.. The cheque has now been sent back to Pete Townsend with the letter explaining that the 40 days is still running and that I want ALL information they hold on me.

 

Don't let them fob you off...

[babebruce10]

Thanks guys... let me know how you both get on. I'm going to wait a week or so to see if my statements arrive and then write to them again 1) to claim what they owe me and 2) to demand the rest of the info they hold on me!

 

Good luck to you both

[Rooster-UK]

Thanks guys... let me know how you both get on. I'm going to wait a week or so to see if my statements arrive and then write to them again 1) to claim what they owe me and 2) to demand the rest of the info they hold on me!

 

Good luck to you both

 

Don't try to run before you can walk... you'll fall flat on your under-draft.

 

Read the FAQs and Step-By-Step guides in the library sections. These steps are well tried and tested and offer you the best chance of success. Don't take on a large international financial organization with unlimited funds and an uncooperative legal department unless you know what you are doing.

 

If you follow the advice offered on this site, you WILL win.

 

Good luck with your claim, and welcome to the forums.

[babebruce10]

Hi Guys, i don't get much time to go through all the info on this site as i haven't got an internet connection at home so have limited time!

 

Will make sure i use all available time on the net to have a look at all the info on the site

[Rooster-UK]

Good for you.