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argos and a cookworks toaster


geministar2007
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Hi i purchased a cookworks toaster from Argos about 8 weeks ago now (i do not think i have the receipt). I can't even remember if i paid cash or used my card as i was so busy moving into my new flat.It was only a cheap one.

 

However yesterday the toaster blow up on my partner, it flamed and sparked.

 

Was quite worrying as could of easily created a fire.

 

What should i do? Contact Argos or complained to cookworks direct.

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Well, cant find any product recall for this, though one person seems to have spotted something here Cookworks Signature Stainless Steel Professional Fryer. - Review - Argos Cookworks Signature Stainless Steel Fryer

 

In the absence of it being caused by anything else, and providing there is no explicit instruction in the manual / box etc regarding potential risks, then I would report it to Trading Standards and the manufacturer.

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Cookworks is an Argos own brand, if you contact them or take it into a store they will produce a Haznot (Hazard Notification) form, the product will then be tested etc. If its caused any injury it the injury should be looked at by a doctor, if it has caused any damage to property take some photos.

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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Just to add to blitz(although sure this will be resolved now):

 

- You may need to ask for the haznot explicitly, and/or ask for the manager - certainly when I used to work for Argos, you needed manager authorisation to complete these things

- Sorry to contradict blitz :) but cookworks isnt Argos own brand - or at the very least, they are not sold exclusively in Argos. Woolworths for example sell them.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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