Plasma TV 10 months out of guarentee

[tubs]

Hi, I'm looking for a bit of advice here,

My Philips Plasma bought for £1450 from a local Electrical retailer has become faulty, red snow makes it unwatchable, and its 10 months out of guarantee.

 

After reading posts on this & other forums I rung the shop & spoke with a salesman who said I could try contacting Philips, he seemed oblivious to the fact that its his shop as the retailer that should be dealing with the fact I now have a £1450 42 inch shiny piece of junk in the corner of my living room.

 

Anyway with the help on here I drafted a letter Quoting SOGA & saying I it was unacceptable for a £1450 TV to become faulty after 20 Month asking that they repair or replace said TV giving 10 days to reply.

 

Thing is its getting close to the deadline I set with no response. Whats my next move,

 

do I threaten them with the small claims now?

 

do I take them to court before getting it fixed/replaced because I can see this going on for a long time!

 

Any help or advice would be appreciated!

 

Thanks

Tubs

[blitz]

Get 3 reasonable quotes for the cost of repairing the TV (or one if they are going to charge a callout but from a decent qualified company) after the 14 days from sending the letter expires. (Make sure that the company you do call out can also identify it as a fault by a manufacturing fault and not damage).

Then send the retailer a letter before action, giving them a further a final 14 days to either repair the product or you any future correspondence will be in the form of a court summons, where you will be claiming for the cost of repairing the tv (Damages) and all costs involved.

[tubs]

Get 3 reasonable quotes for the cost of repairing the TV (or one if they are going to charge a callout but from a decent qualified company) after the 14 days from sending the letter expires. (Make sure that the company you do call out can also identify it as a fault by a manufacturing fault and not damage).

Then send the retailer a letter before action, giving them a further a final 14 days to either repair the product or you any future correspondence will be in the form of a court summons, where you will be claiming for the cost of repairing the tv (Damages) and all costs involved.

 

Thanks for your reply, fingers crossed that I'll get somewhere with this.

[jgr160405]

hello,

 

Did you manage to sort out your tv?

 

Thanks

[tubs]

Afraid not, the retailer is just not interested, i've ended up buying a new TV with a 5yr warrenty for the price of fixing it!

[ukaviator]

Tubs

 

What model number is this Phillips Tv?

 

There may have been issues with this particular model, which may have been covered by the manufacturer.

 

The TV should last a lot longer than 20 months, you have Sales of Goods Act to use if you wish to make a claim.