Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Without Prejudice


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6521 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Yes! You cannot disclose any offer of settlement (Part 36 offer) & it will expire after 21 days unless otherwise stated or agreed

 

 

I have had a cheque from the Clydesdale for half of my claim and am currently in correspondence with them about it.

Does the Part 36 offer that you mention above also refer to Scotland and does it mean that they can withdraw the cheque after 21 days.

Link to post
Share on other sites

I have had a cheque from the Clydesdale for half of my claim and am currently in correspondence with them about it.

Does the Part 36 offer that you mention above also refer to Scotland and does it mean that they can withdraw the cheque after 21 days.

 

Sorry dunno. There is a section on here which deals with Scottish Law.

 

THE MODS NEED TO WARN OTHERS I THINK

 

I seem to recall a recent case where a part payment was deemed to be a full & final settlement even though the claimant told the other side he was only accepting it as part payment. Payment into a bank account amounted to full & final acceptance.

 

It has just occured to me that they know this & are lulling you into a false sense of security.

Link to post
Share on other sites

I think the argument in your particular case is one in which the defendants right hand doesn't know what the left hand is doing. I suggest you should write to them & tell them that you have been charged AGAIN & unless that is refunded & these charges be stopped you will consider their offer to be null & void. Failing that you will seek the courts permission to disclose their disingenious offer amend your claim accordingly.

 

At the time I'd already signed and returned the offer - I didn't find out about the charge until a week after doing so (I'd moved, and only received the statement when I went to my old address to collect it).

HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

Link to post
Share on other sites

At the time I'd already signed and returned the offer - I didn't find out about the charge until a week after doing so (I'd moved, and only received the statement when I went to my old address to collect it).

 

Fine as long as you didn't sign to the affect that the payment was in full & final settlement of all present & future claims then you have new a claim

Link to post
Share on other sites

I think that may have been the case. I don't think it mentioned anything about all present and future, but it certainly mentioned that it was in "full settlement of this matter". Can I proceed, producing the offer letter in conjunction with an account statement to demonstrate that the offer was clearly not made in good faith? Would it be reasonable to argue that I was drawn into the offer under false pretenses? It might be worth noting that along with the signed offer reply, I included a covering letter which mentioned something about responsibility (see my thread), so can it be argued that continued lawful maintenance of the account was therefore an implied term of the settlement?

 

I know that technically the inclusion of such an additional statement could effectively mean it was not the same offer, though I can probably point at the payment having been made as manifestation of assent.

HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

Link to post
Share on other sites

hi meagain

 

I see no problem with any of your suggestions. Also you cant give an undertaking to something you are unaware has taken place. That could only be the case if your were being paid damages other than having YOUR money returned to you

 

Have you contacted them telling them that they have added yet another unlawful charge & if they don't also agree to refund these additional monies you shall consider any & all previous agreements null & void

Link to post
Share on other sites

Have you contacted them telling them that they have added yet another unlawful charge & if they don't also agree to refund these additional monies you shall consider any & all previous agreements null & void

 

The only thing I've asked for above the money taken (charges + o/d interest) is contractual interest in reciprocation. I did call up and complain about the charge yet again after I discovered it (started off with "Hi, I can't seem to reconcile the £20 increase in my balance with any transaction receipts ..." - silly callcentre-wallah refused to escalate the call too ...), and pointed out that this might change things as regards the settlement (at this point, inbeknownst to me the refund had been authorised, and the letter and funds were due to go out the following morning), though have been waiting to confirm that I am actually allowed to ditch the settlement and bring it all up in court before moving (in my experience, bluffing alone tends not to work against the banks). The letter is pretty much drafted ("You will note an implied term of the settlement was ... This was clearly not in good faith ..." etc.), I just needed to know whether or not I could overturn the settlement and then present it in court as part of my case (as opposed to purely for costs) before actually sending it off.

 

I get the feeling that I'll have to telephone the bank and dictate the letter too, given that it has taken 10-14 days for them to respond to previous letters, and I'm dead set on plonking a limit of 7 on this (after all, they've now had 2 months since the initial request to get their act together).

HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

Link to post
Share on other sites

meagain it would appear to me that you could consider their offer as null & void on the basis of their bad faith actions (although they'll claim it was a clerical error) it seem to me that you should demand in writing that they increase their offer to include this unlawful payment failing which as you are not prepared to seek to set aside the current accepted offer on the grounds of bad fail you will nevertheless commence another claim against them

Link to post
Share on other sites

meagain it would appear to me that you could consider their offer as null & void on the basis of their bad faith actions (although they'll claim it was a clerical error)

 

OK, sounds good.

 

it seem to me that you should demand in writing that they increase their offer to include this unlawful payment failing which as you are not prepared to seek to set aside the current accepted offer on the grounds of bad fail you will nevertheless commence another claim against them

 

This part in English please? (preferably with fewer contemporaneous negatives) ;)

 

"not prepared to seek to set aside the current accepted offer ..."

 

I'm becoming conscious that this almost seems like a hijack now, so if anyone complains, feel free to answer in my HSBC thread (sig). Thanks, BTW.

HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

Link to post
Share on other sites

OK, sounds good.

 

 

 

This part in English please? (preferably with fewer contemporaneous negatives) ;)

 

"not prepared to seek to set aside the current accepted offer ..."

 

I'm becoming conscious that this almost seems like a hijack now, so if anyone complains, feel free to answer in my HSBC thread (sig). Thanks, BTW.

 

Your going to take the money already offered & nor are you going to delay matters by ammending your claim at this stage, but if they don't pay you these additional recent charges which you have discovered. You will start a another claim against them. It's to cover you in case they try & claim you have agreed a "full & final settlement".

Link to post
Share on other sites

Your going to take the money already offered & nor are you going to delay matters by ammending your claim at this stage, but if they don't pay you these additional recent charges which you have discovered. You will start a another claim against them. It's to cover you in case they try & claim you have agreed a "full & final settlement".

 

Right. So, I retain all rights to the interest that would have been levied on the original claim?

HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

Link to post
Share on other sites

Right. So, I retain all rights to the interest that would have been levied on the original claim?

 

Your losing me.

 

I'm referring to the additional charges & I assume % you state where levied after you signed accepting their original offer.

 

Your telling them to add these additional charges to their settlement or else!

Link to post
Share on other sites

Your going to take the money already offered & nor are you going to delay matters by ammending your claim at this stage, but if they don't pay you these additional recent charges which you have discovered. You will start a another claim against them. It's to cover you in case they try & claim you have agreed a "full & final settlement".

 

All or nothing - take it or leave it??

 

I think!

Any advice given is purely my opinion and not based on any legal fact unless referenced with a case. Follow my advice at your own risk. Although the fact may be correct, my interpretation and therefore findings may not

 

Barclays - £391 Just getting started

http://www.consumeractiongroup.co.uk/forum/barclays-bank/144290-chris-barclays-take-2-a.html

 

Barclays - £760 Settled in full

http://www.consumeractiongroup.co.uk/forum/barclays-bank/17995-chris-barclays-bank.html

 

Barclaycard - £100 settled in full

http://www.consumeractiongroup.co.uk/forum/barclaycard/17996-chris-barclaycard.html

Link to post
Share on other sites

All or nothing - take it or leave it??

 

I think!

 

No.........."I'm taking whats already been offered & agreed but then I'm coming after you for the rest which I have since discovered.........unless you add it to our existing agree sum

 

O2

Don't have anything to do with their call centre or Customer Care it's manned by muppets who wouldn't understand the CCA if it was inscribed on their foreheads. Having had dealings with them I'm surprised they can find their way to work in the mornings

 

Write to them pointing out again they have taken your money twice demand it back & include a SAR. That way your letter should go to someone further up the food chain. SAR's appear to work as that's what I did & got a result.

Link to post
Share on other sites

Your losing me.

 

My what now?

 

Originally, the claim was for £370, plus overdraft interest, plus contractual interest ~= £550. I took the £351 offered (which has since been paid), as a gesture of good faith and purely because my circumstances at the time demanded it.

 

I find they slapped on £20 immediately after making the offer, and discovered it only after the £351 had been paid to me, so the total is now £390, plus o/d plus contractual ~= £600.

 

The difference that remains unpaid is:

 

* charges only = £39

* plus o/d interest = £~100 total

* plus contractual on everything ever owed = £~250 total

 

I still don't understand what it is you're asking me to do, and which bits of the above you're referring to. "Amending my claim" (I haven't filed one - the N1s are still blank), "increasing their settlement", etc. Since it seems we're not quite on the same page, any chance you could point out where I'm going with this in English, in unambiguous terms?

HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

Link to post
Share on other sites

1st they will probably offer you payment of that charge & will claim it was a clerical error on their part & should not have happened.

 

You on the other hand can argue that your original agreed settlement is now void because of their bad faith act. That you now consider their payment to be a payment on account & that you intend to pursue a further claim of £****

 

Whatever you do you must 1st give them an opportunity to put matters right

Link to post
Share on other sites

1st they will probably offer you payment of that charge & will claim it was a clerical error on their part & should not have happened.

 

You on the other hand can argue that your original agreed settlement is now void because of their bad faith act. That you now consider their payment to be a payment on account & that you intend to pursue a further claim of £****

 

Whatever you do you must 1st give them an opportunity to put matters right

 

So, in summary:

 

* Tell them "Oi, you charged me another £20 right after the offer!"

* If I'm not happy with what they come up with, I scupper the settlement and ask for the difference.

 

Have I understood correctly this time? :)

HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...