Troubles with Tiscali, being ripped off.

[mcnab]

I signed up with Tiscali last year for a anytime no limit broadband and free phone call package costing £19.99 a month.

 

The broadband is a little slow, thats my exchange's fault, but what has upset me and made feel ripped off is that BT wouldn't allow Tiscali to give me free call time, but instead of tiscali coming back to me and saying this package wasn't suitable for me, they just proceedeed with taking my £19.99 every month and left me assuming I was making free phone calls until I got my BT bill.

 

When I rang Tiscali, they said it was tough, I was in contract and couldn't cancel, and they wouldn't lower my bill, because the free minutes had been a free add on.

 

I argued until I was blue in the face, but they were adamant.

 

Advice anyone?

[Conniff]

What contract?

 

It may have been a free add on, but you aren't getting it, so there is no contract.

[Guest grizzleguts]

Coniff is right, the fact that BT, who Tiscali rent the line/air space from, should have known of BT's terms of business, not yourself as the end user.

Check out the Sale of Goods act in the Statute law library, understand it, and send a recorded letter cancelling the contract.