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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Shazzam v Welcome... Some Advice please.


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Okay so I'm new and still feeling my way around the site. I have a couple of questions... I've added all my charges and interests together from over the past 3 and half years and its loooaaads of money. But can I claim for all of them? I've been reading for a couple of days and don't really want mess up my claim. Regarding the spread sheet - is this important to fill in? I suppose it is to work out the interest..... As you can tell I'm a little confused. Do I need to send a break down of all the charges with my prelim letter? I'm excited about it all but want to make sure I get it right.

 

Oh yeah and when the spread sheet uses the term penalties does that mean charges? Sorry to sound a thicky but just feel like I need some support - being new and all that. :confused: :confused: :-x

It's just a waiting game.....

:p;):lol: 8-)

Nat West Won = £4008 03/07 :D

Prelim Letter to Cap One - 25/01/08

Rejection Letter to Cap One - 03/02/08

LBA to Cap One - 11/02/08

S.A.R - (Subject Access Request) Welcome - 25/01/08

Received Statements - 08/02/08

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  • 1 year later...

Hi everyone,

 

This is my situation, I took a loan out with Welcome Finance in June 2005 and my PPI was added before hand. In May this year I was unemployed and thought that my PPI would help cover me through this, I was even able to pay £40 a month to them to help clear this dam debt. I should add at this point that my monthly payments on my loan were £259.60 per month.

 

However I recently found out that they had been charging me between £160 - £170 PER MONTH interest due to me not meeting my payments. One lady I spoke to said that the contract would state that I would not be legible as my work contract ran out and I wasn't made redundant. She also gave me a phone number to ring the company PPI unfortunately they are now shut till tomorrow.

 

Do you think I have a case to work on? Welcome Finance have offered me a resettlement loan to get me back on track and that's £110 pcm (without PPI) for the next 10 years, which comes to over £13000!!!!

 

Considering my loan originally was for £4387.11 (another settlement loan), they added £2097.16 on top for PPI= £6484.27. Mind you I have just worked out on the calculator that I would have paid them back £12460.80!!! Not much difference. I do feel like I've been ripped off. Guess should never taken the loan out in the first place.......

 

Any Advice:sad: :sad::-x

It's just a waiting game.....

:p;):lol: 8-)

Nat West Won = £4008 03/07 :D

Prelim Letter to Cap One - 25/01/08

Rejection Letter to Cap One - 03/02/08

LBA to Cap One - 11/02/08

S.A.R - (Subject Access Request) Welcome - 25/01/08

Received Statements - 08/02/08

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never, never, restructure the loan

take a look at my thread and you will understand what you are dealing with

they will ignore you

best thing to do is send an S.A.R - (Subject Access Request) to welcome,that way you will know where you stand. this will cost £10

before i joined cag i was at the end of my teather, now i have welcome on the run.

many people on this forum have had dealings with welcome and know exactly how to deal with them

 

 

ill check it out but i dont think you can have ppi for temp/contract employment

this sounds like dodgy insurance

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  • 4 weeks later...

Hi I'm a little confused again, with some of the terminology, I've been browsing round threads for a couple of hours and can't find the answer. Basically my PPi contract has a figure which I can't work out where the hell its come from. I shall explain. Under key financial information the breakdown is -

Key Financial Information

Amount of Credit to settle loan £3387.11 (B)

Amount of Credit for Insurance £2097.16 ©

Amount of Cash Advance £1000 (d)

Amount of Credit (insurance and settle loan) (c+b) £5484.27

Amount of Credit (cash advance plus settle loan) (d+b) £4387.11

Duration of Agreement 48 months

Amount of each monthly payment £259.60

Number of payments 48

APR 43.60%

 

I must admit I do understand most of the above its the next bit -

Other Financial Information

PPI Cash price £2097.16

Acceptance Fee £75 (o)

Interest Charge £5901.59 (p)

Total Charge for Credit (consisting of o+p) £5976.59

Rate of Interest per annum (variable) 42.60% (no that's not a typing error that's what on the document)

 

So my question is how did they work out the interest charged? Is that the amount I can claim back? Also on the first letter it mentions premuim and interest are any of the above figures relevant to that? Sooo confused. Gonna take a break now as I feel I've been going round in circles.:confused::eek:

It's just a waiting game.....

:p;):lol: 8-)

Nat West Won = £4008 03/07 :D

Prelim Letter to Cap One - 25/01/08

Rejection Letter to Cap One - 03/02/08

LBA to Cap One - 11/02/08

S.A.R - (Subject Access Request) Welcome - 25/01/08

Received Statements - 08/02/08

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Hi could anyone have a quick look at my last thread. Or does anyone know where I can find PPI guidelines for applying for refund. I seem to be going round in circles?:?:eek:

It's just a waiting game.....

:p;):lol: 8-)

Nat West Won = £4008 03/07 :D

Prelim Letter to Cap One - 25/01/08

Rejection Letter to Cap One - 03/02/08

LBA to Cap One - 11/02/08

S.A.R - (Subject Access Request) Welcome - 25/01/08

Received Statements - 08/02/08

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