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Showing results for tags 'web design'.
Found 2 results
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Hi, I run a web design agency we recently outsourced some design work to another agency. To start work I paid 50% of the total fee. It was a relatively straight forward job but it seemed to drag on a lot longer than expected. Several times I made it known I was not 100% convinced by the process or work. After 4 weeks and very little work being done I requested we cancel the job and receive a partial refund. The design agency refused and I had no choice to persevere with the process. Three days before the deadline we began to receive the work however items were missing and not done correctly. 9 days after the deadline and receiving amendments which were still not 100% correct I decided to cancel the job. I will not be using any of the work. I have explained my issues with the work and pointed out why the job is incomplete. The agency are now threatening legal action if I do not pay. There is no contract and I will not be using the work. I have tried to negotiate and reason with them but I have had no joy. How should I move forwards? Anyone else been in a similar position? How would this be handled in court as I am unhappy with the quality of work. All advice welcome! Thanks in advance.
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Is a 100% satisfaction guarantee worth anything at all? I lost my business of many years due to the crash in 2008. After a while I decided to start a new enterprise but with very little money left I needed to be really careful. I took time in selecting the company to build my website...and made a mistake! They offer a 100% satisfaction guarantee. I am not satisfied. They know very well I am not satisified. They were hopeless and never provided what they agreed to provide. all they say is 'we have done more than we agreed' and refuse to discuss it. I have demanded my money back to no avail. I'm reluctant to sue because I had to do it once in the past and although I won I was still out of pocket. What do you think? I've paid them a bit less than £600 and could do with it! The site is unusable and offline now.
