Hi, I have had a Monument credit card for about 15 years and have been paying PBP for most of this time. I actually cancelled it in 2010 when I realised that my balance was never coming down due to the amount I was paying in, what I assumed at the time was PPI (I just paid the minimum payment by DD each month). The card balance was always around £3000. I had a letter from Monument about 6 weeks ago advising that I may be due a refund of PBP and directing me to their website. I simply entered the details on the letter and that was that. Today I have received a letter from them, without admission of liability and as a gesture of goodwill, stating a total adjustment to my account of over £16k! I actually paid the card off and closed the account in January of this year (the balance was still around £2800!). I have tried all day to contact them but the line has been constantly busy. Does anyone know whether this seems a realistic figure - my limit on the card was approx £3500 and I hadn't used it for about the past 7 years. Thanks in advance.

I had a Monument Credit Card and was receiving statements from them on a monthly basis. At the beginning of this year they passed the debt on to a DC who I wrote to and claimed the debt is Statute Barred (it was over 7 years since last payment had been made and I live in Scotland anyway). I haven't heard from the DC since (about 3 months now) Last month monument sent me a letter asking if I wanted to claim PBP, as I am disabled and was unable to work when I took the credit card out, I sent them an email to stake my claim on the 9th Sept which they have acknowledged. Can they offset any PBP against a statute barred debt and send it to the DC?? Im pretty sure they said the debt had been sold to Capquest. All advise is welcome

hi can anyone give me some advice. Monument have written to me to day that they are refunding me for the payment break plan but I still have a balance with them and they are going to off set this. Just want to know if they can do this or should I get the refund direct? thank you x

It's been a while since I had to use the advice on this forum, which is a very positive thing! Anyway, I am currently trying to help a relative claim back PPI from Barclays and PBP from Monument. 1. Barclays have replied to state that apparently the relevant box was ticked and so there can be no claim. I reckon there's more than a hint of male bovine excrement about that statement but am unsure how to proceed. Exact wording from the letter is; "Following my investigation I have identified that your application for PPI was submitted by post. This means that at the point of applying for PPI we did not give you any advice." Then goes on to explain all the details that provided eligibility. Basically I am aware that the 'you ticked the box' excuse is being rolled out, but don't know where to go from here. 2. Monument replied that 'without admission of liability' they could offer of a few hundred pounds. Firstly, they seem to have worked this out based on only 3 years data when (I will have to double check) I think the account is much older than that. Secondly, they say "Refunds will only be offered on condition that any monies still owed from the original debt are offset by the refund." - This account is still being paid off and the refund will not offset the full amount - but surely they can't do that!? Also, is 'PBP' just a stinkweed by any other name? It seems like they're trying to use the different term for legal squirming room. So, that's my situation and any advice on how to proceed would be most welcome. Thanks km1988