Hi,
I have had a Monument credit card for about 15 years and have been paying PBP for most of this time.
I actually cancelled it in 2010 when I realised that my balance was never coming down due to the amount I was paying in,
what I assumed at the time was PPI (I just paid the minimum payment by DD each month). The card balance was always around £3000.
I had a letter from Monument about 6 weeks ago advising that I may be due a refund of PBP and directing me to their website.
I simply entered the details on the letter and that was that.
Today I have received a letter from them, without admission of liability and as a gesture of goodwill,
stating a total adjustment to my account of over £16k!
I actually paid the card off and closed the account in January of this year (the balance was still around £2800!).
I have tried all day to contact them but the line has been constantly busy.
Does anyone know whether this seems a realistic figure
- my limit on the card was approx £3500 and I hadn't used it for about the past 7 years.
Thanks in advance.