Me and my partner booked tickets online to see Fantastic Beasts and where to Find them. On the Odeon Guildford website it stated that the 8pm viewing was subtitled. (We are both deaf and need subtitles to follow a film) We turned up on the night of the screening, 18th November 2016. I always check before we go into the screening that it is actually subtitled as in the past we go, only to be told there are no subtitles. I ask the staff, is the film at 8pm subtitled? He goes on to say no. I ask why? He avoids the question a number of times. I ask him again, and ask 'why not add the subtitles?' Its really is not difficult to do- (popular films delivered to cinemas USUALLY contain a subtitle track. Cinemas can switch this subtitle track on or off, like a DVD player or Sky box, BUT cinemas prefer to SCHEDULE subtitled shows in advance, so everyone knows a particular show is subtitled.) I ask him again, and the guy says 'people don't like subtitles.' I was upset and angry by this point, and I said I'd like to speak to the manager. He then says he IS the manager. I was even more shocked as this came out of the words of the manager. He could have been a bit more tactful. It clearly breaches the Equality Act. The subtitles weren't cancelled due to technical failure but because they decided to discriminate against a minority, whilst pleasing the larger minority (the hearing people) after specifically advertising the film as being accessible for that minority. It was an evening trip wasted, we planned in advance only to be hugely disappointed. We were refunded, and given two free cinema tickets and an apology, but that is not good enough. It was an injury and insult to our feelings, to be turned away just because we are deaf. Hearing people have the privilege of turning up to watch films when they like. Deaf people have restrictions - we can only see films that are shown subtitled. We've suffered as a consequence on the basis of characteristic (disability) which is protected under the equality act 2010. I have tweeted this, emailed the cinema, and am awaiting a response. I hope they don't get off lightly, I will make sure of that. I have proof of booking confirmation when I booked my tickets, which also shows the proof of it being captioned. But no proof unfortunately of the manager saying 'people don't like the subtitles.' I do though, have a witness. I am new to this forum, and so hi to everyone I am not sure what else to do, feel at a bit of a loose end and would appreciate some help and guidance on what to do next. Many thanks.