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Showing results for tags 'service'.
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Hello All, Today i received a letter from my local council leasehold team asking me to pay an outstanding amount within 2wks or face court action. i received what seem like a bill for 2 years in March 2017 i started to query this and they told me it was what was outstanding from a previous year - what year is this? 2015. Before i got to this point it took 2 months and it felt almost like a cover up, eventually someone explained what had happened. In 2015 i was sent a bill £ X, paid by 10 monthly instalments, but instead of applying my payments against the £X they applied it against £0 which meant at the end of the financial year i was in credit of £X 2016 next bill came - bill was less than previous years, i called the council and they told me i have been overpaying and this is why and i should reduce my future payments. 2017 they now want me to cough up for 2015/16 as well as 2017/18 My question is they made a mistake on my account in March 2015 by not applying a debit to my account leaving it at £0, and September 2016 was the first time they wrote about outstanding charges be it they didn't admit any mistake. Can they ask me to pay for something that was meant for 2015 in 2017 and also it has been 19 months after the mistake before they are ask for the payment. Does this section 20B give me a leg to stand on? http://www.legislation.gov.uk/ukpga/1985/70/section/20B I actually don't mind paying just don't want to be harassed about it. Please if any bit is unclear let me know and i will try and be clearer Regards fro -
Hi hope someone can help? My mum has dementia. Last year she telephoned BT to get her internet and home phone bills reduced as she was being charged for services she wasn't using and she was out of contract. They signed her up to a 18 month contract which has increased her bill plus the stop nuisance call service she pays extra for hasn't stopped the calls they have in fact increased sometimes calling in the early hours of the morning. I have telephoned BT who have apologized and agreed to lower her tariff but we are not happy with the service especially as she has been paying so much more then she needed to for all this time. The first time I telephoned they agreed to 1/2 her tariff or she could get out of her contract without charge. I said we wanted to think about it but when I next spoke to them having decided to leave they said she would not be able to leave the contract without charge after all. Is there anything we can do? Thank you
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First ever memorial to African and Caribbean Service Personnel unveiled in Brixton. READ MORE HERE: https://www.gov.uk/government/news/first-ever-memorial-to-african-and-caribbean-service-personnel-unveiled-in-brixton -
A guide to the Veterans Welfare Service READ MORE HERE: https://www.gov.uk/government/publications/a-guide-to-the-veterans-welfare-service
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http://www.thisismoney.co.uk/money/bills/article-4445214/What-really-caused-customer-service-meltdown-Vodafone.html?ito CAG hopes that Mr Jeffery listens and acts swiftly. -
Service of commemoration for 7 World War 2 Royal Air Force (RAF) servicemen READ MORE HERE: https://www.gov.uk/government/news/service-of-commemoration-for-7-world-war-2-royal-air-force-raf-servicemen
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Hi-a company has essentially not paid £300 of mine. I recently sent a final demand letter via tracked post and i can see that it was not sign for at the other end, it is actually being sent back to me. They are also not responding to emails although they were responding before. Can someone please tell me how i would go about suing the company. thanks! -
Hi Cagger's I know I've been very dumb I know it, anyway I bought something from Bright house last year and I was told if I did not have contents insurance I would have to take out the OSC. In fact I was dumb again the same year and bought something else and was told exactly the same thing. It is my intention to pay these items off and no longer use bright house. but I have since learnt that you can cancell the OSC at any time and I have already drafted a letter using a template from this site. However, I am reading conflicting information about getting a refund for the OSC I have already paid. Is it possible to have this refunded and applied to my account to reduce the amount I owe? I was clearly missold these items as I now understand the line about having contents insurance is bull****. Thanks people -
READ MORE & DOWNLOAD GUIDE HERE: https://www.gov.uk/government/publications/intouch-mail-service-for-uk-armed-forces-personnel-service-guide
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Improved mail service ensures loved ones can stay in touch READ MORE HERE: https://www.gov.uk/government/news/improved-mail-service-ensures-loved-ones-can-stay-in-touch
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just one thing after another. put our 3,5 ton lorry in for repair and it needed new engine and gear box so got that done and paid promptly . even though we had to constantly message the to be updated. we asked to make sure engine was ran and tested and no oil leaks. they said they had done so beut we found out they hadnt ran the lorry at all. we got it home oil all over new indian stone driveway to took it back, they said it was the sump . no other info was given they walked away. went to start it the following day it wouldnt start so we got the AA out. battery and alternator ok. it was the fuel that wasnt going through correctly and now we have to pump a rubber valve in the engine before we start it. the next day its smoking thick white smoke been told its an over fill of oil possibly. dont want to take it back to garage as they were very ignorant and couldnt be bothered with us once they got our 1000 quid. where do we go from here lorry still not right . im desperate all help greatly received
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Dear all, I unfortunately suffer from chronic depressive illness and have done so for many years with the condition significantly worsening over the past few years. In the year 2011 I had been subject to police investigation. I attended a police interview on a voluntary basis. Due to my debilitating depression I had an appropriate adult also attend this interview who I understand was a social worker at that time. The social worker, without my explicit consent, went on to record the details of the alleged criminal charges I faced on the NHS Trust’s IT system and within my electronic patient records. This information is categorised as highly sensitive information as defined under section 2 (h) of the Data Protection Act and the Trust seemingly recorded this information unlawfully. Their response however is that the processing of this information was 'necessary for medical purposes'. The criminal matter has been long since disposed of in my favour however the Trust are continuously processing this information wherever and whenever possible. I am not clear on whether or not explicit consent was needed here. It seems to me it was. I should be most grateful for any input. -
i received an email from bt yesterday telling me my 'deal' for broadband was coming to and end and they had 'special offers especially for me' on looking all the deals were more expensive than the one i had so did a price comparison check and booked broadband with another supplier to change on 8 mar....then had an email from bt saying i had broken the contract by leaving early!!! despite the email saying my deal was ending...anyway it transpires it is ending a month early 8 mar instead of the 8 may...now i dont mind paying for month which seems reasonable but they also want me to pay 55 quid for the router which i never wanted....offered to return said router but no...now does anyone think that this price is disproportionate and i should stand my ground and not pay it or pay it and say never again!!!
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I own a long leasehold flat in a building containing 15 flats. My lease (and the lease of 13 other flat owners) states that we are each responsible for 7.1% of the service charge costs. We queried with our managing agent whether this made our leases defective since 15 x 7.1% would come to 106.5% and we are aware that if the total service charges collected at a development is greater than or less than 100%, this renders the leases defective. To our surprise, our managing agent informed us that one flat owner had noticed this anomaly a few years ago and had approached the freeholder to agree a lease variation which reduced his own service charge percentage to 0.6% - thereby reducing the total service charge collection to 100%. The annual service charges for our building are roughly 25K per annum. This means that 14 of us are having to pay £1775.00 each and one (sneaky) flat owner only pays £150.00! My questions are these: Is it legal for one flat owner’s service charge percentage to be so much lower than the rest of the flat owners? Should the freeholder have re-distributed the service charge percentages evenly so all 15 flats would pay the same service charge percentage? -
I have experience of how bad Consumer Protection is in the UK. Since February 2014 I have had a complaint with - The Ombudsman Service Limited Registered Office: Wilderspool Park, Greenalls Avenue, Warrington, WA4 6HL. Registered in England and Wales. Company registration number: 4351294 VAT registration number: 798 3441 79 - regarding the energy supplier switching process and the criminal activity of Spark Energy in attempting to charge me for gas and or electricity when I have been paying First Utility. The Ombudsman has failed to act, the latest response from them was 03 June 2015, Rhys Brown Ombudsman Services: Energy. I sent a reply on 01 July and reminder on 14 October. I have therefore decided to act by disqualifying ALL statutory authorities; they are obviously just a sop and actively support big business NOT consumers. -
I bought a Mercedes S class S400 hybrid from Mercedes benz of Edinburgh in March 2014 to the tune of £84k. I work as a London Chauffeur providing chauffeur services to some very prestigious clientele. From the beginning I have endured nothing but Serious problems. The car had a serious engine cut out problem whereby when the car was transitioning from Hybrid mode to engine it would unexpectedly just cut out and there was no throttle. Of the many times that this happened there were two in particular that were actually life threatening and both times i had clients on board. One time I made a judgement and entered a busy roundabout and the car cut out which nearly caused a serious collision. This happened again whilst crossing a very busy road in London, luckily the on coming car pulled an emergency brake. I have also had problems with the drivers seat as to date it has not stopped squeaking. I work as a London chauffeur and this has been very distressing as well as highly embarrassing. I first reported this issue to Mercedes of Slough who couldn't find a fault, then I went to Mercedes of Brentford who also couldn't understand why the car was cutting out and couldn't find a fault. Mercedes of Brentford tried to cure the squeak in the seat but unfortunately didn't. Next I went to Mercedes of Heathrow who also did a diagnostic and told me that Mercedes HQ knew about this issue and it was gearbox related. They told me that certain tweaks had to be done to the gearbox and that the work would take half a day to complete (my cars gearbox prior to this was fine and smooth) they kept it in for a week. During the week that they had my car they told me that they couldn't reprogram the gearbox to go into reverse. They also tried to fix the squeak in the drivers seat but to no joy either. When I finally got my car back I quickly realised that the transitions of the gears were not as smooth as they were prior. I took the car back to Heathrow numerous times since then as the gearbox just didn't feel right. Eventually I was told by Heathrow that there was nothing else that could be done by them. They did pay one of my monthly payments but that doesn't solve the bigger problem at hand. I made countless calls to Mercedes customer services with regards all the problems and their answer each time was to take it to a dealership. The big problem here is that the Uk dealerships are just not educated enough to deal with the problems of theses particular cars. Recently Whilst on a job In December 2016 I endured yet another problem whereby the command system of the car failed which means No radio/tv or bluetooth is available in the car. Mercedes Slough have had the car from 16/1/17 till present and I have not even been provided with a temporary replacement to work in. I have literally had enough of this car. I know that they have changed the car for the same problems for a few chauffeurs as we are all connected, but not me. Im not actually asking for the car to be changed but rather for Customer Services to acknowledge the problems that I have constantly faced. I truly feel that Im lucky to be alive. I have had to fit cameras in the car incase I am faced with any other dangerous situations. -
I am having a nightmare with the Ombudsman Service - Property following a complaint against an estate agent which has not been investigated in a fair an unbiased manner. I am desperately trying to establish what my rights are with a view to taking matters further following the investigating officer's final decision. I came across an old thread in this forum (linked below) and was hoping to be able to contact some of the members who had posted in this thread. I am particularly interested in the comments in post 29. Any help or guidance will be appreciated! (As a new member I am unable to post a link to the old thread) It was titled Complaint about Ombudsman Services Property and was started in 2012) Default Re: Complaint against Ombudsman Services Property Quote Originally Posted by Alirus View Post We're going through a similar nightmare with the Ombudsmanicon Services Property and would love to know how you managed to get the lead ombudsman involved as there is no way we will get anywhere if the case is reviewed by the same officer who is clearly biased in favour of the firm. It's very difficult - at the moment, it's a three stage process. Each time they issue a provisional decision, you can accept or reject. If you accept, it becomes the Final Decision. If you reject you have to provide new evidence or show that they made some kind of error in the decision making process. If this works, your complaint gets bumped up a level. You start with an Investigation Officier, then it goes to Investigtion Manager, then up to Ombudsman him/herself. If you get as far as the Ombudsman, when they write, it's the Final Decision regardless. You accept or reject. If you accept, it becomes binding on both parties. If you reject, you get nothing but you can pursue other methods of complaint (court proceedings etc). I can't find anywhere on their website where this process is detailed and it's not made clear from the outset that this it works, so I can't refer you to anything 'official' to show this is how it works, but that's our experience. Our case was reviewed by the Ombudsman in the end, but it took a very very long time. You just have to stick with it and keep writing the letters. Brace yourself for a long battle. In the meantime, please contact Steve G (ombudsmans61percent) who has already posted on this thread - he's trying to get everyone to work together to highlight the practices of this terrible unfair process. -
READ MORE HERE: https://www.gov.uk/government/publications/court-guide-manual-of-service-law-jsp-830-volume-2
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READ MORE HERE: https://www.gov.uk/government/publications/manual-of-service-law-your-rights-if-you-are-accused
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Free Land Registry service helps prevent fraud
Michael Browne posted a topic in General Legal Issues
More than 50,000 homeowners have signed up to receive fraud alerts in a bid to stop [problem]mers stealing hundreds of thousands of pounds by taking bogus loans against their properties. The property alert service, offered free by the Land Registry, helps people detect fraudulent activity on their property by sending them email alerts when, for example, a mortgage is taken out against it. They can then decide whether they think the activity is suspicious and can act quickly to alert the the Land Registry, their lender and the police. Property fraud is where fraudsters try to steal a property, most commonly by stealing the homeowner’s identity and selling or mortgaging the property without their knowledge. They then disappear with the money leaving the true owner to deal with the consequences. Since 2009, the Land Registry has stopped fraud on properties worth more than £92million. http://www.thisismoney.co.uk/money/beatthe[problem]mers/article-4000954/Land-Registry-service-helps-prevent-property-fraud.html Sign up to the scheme here: https://www.gov.uk/guidance/property-alert -
Please would someone kindly offer me some advice. I bought a flat in a converted house about 9 years ago. I have never lived in it as I married shortly afterwards but I rented the flat to an older gentleman who has lived there since, for about 9 years now. When I bought the flat I was responsible for maintaining my part of the building as there was no management company in place, so I took out buildings insurance for my flat. There are five other flats in the buildings. All the other residents are owner occupiers. About two years ago, one of the residents contacted my husband to say they were thinking of banding together to purchase the freehold so that the maintenance of the building would be secured and the cost shared. They first needed to track down the freeholder. We said we would be interested. Please keep us informed. One of the residents contacted my husband about 18 months ago to say they had two residents interested so far but would keep us informed. To my horror, I received a solicitors letter a few weeks ago stating that I owed over a thousand pounds in service charges for this year till March 2016. It transpires that the other occupants have formed a management committee and had banded together to become the freeholders. I replied to the solicitors stating that the last I heard was the discussion stage and I had not received notification of the forming of a committee or that the other residents had purchased the freehold. They did not want to know. They said that if I did not pay immediately they would take me to court and I could lose the flat. I reluctantly paid the thousand pounds requested by the solicitors for the service charges, as they said I could lose the flat if I did not pay immediately, money that I had put aside for Christmas, but despite my payment they have now sent a claim form stating that I still owe the service charges and have added on another two and a half thousand pounds in legal fees. Can anyone please help, I cant sleep at night. The claim form came last Friday and it says I have 14 days to reply. Any help at all would be greatly appreciated, Thank you -
I took out a Unsecured Personal Loan with Halifax online in December 2011. I was NEVER asked questions like, can you afford the payments, are you employed/unemployed, and I certainly was not asked about my income. This have got so bad I am currently on an IVA - Halifax increased the IVA from 5 years to 6 years forcing me to pay for longer. I am now wondering if bankruptcy is the best option. Do I have a claim that Halifax lent to me irresponsibly without going through my finances first? -
Hi All I recently purchased a used car from a Main dealer for £14750 (5 year old) under the approved used scheme, after a week i noticed a minor fault with car and booked it in for the work to be carried out (they could not get the car in for 1 month) taking me outside the 30 day return period. When the car was in being fixed, i rang one on the previous service stamps (also from the same main dealer group) to find some information if the gearbox oil had been changed, they had only seen the car for the first 2 services at 4k, and 16k yet the book was stamped with the same main dealer for 28k, 39K, 48K, 59k. the dealer confirmed that the services had not taken place. and so did Audi UK head office who also confirmed the services had not taken place. So the car does not have full service history and 80% of the services are false, this invalidates the Audi approved warranty on the car. In the month i have owned the car i made a couple of changes £900 on sports suspension & £1000 on some new wheels. i think the dealer has broken the law by selling a car with falsified history and wondering what steps i should take.. the dealer has the car at present still and is saying to me the services he thinks were carried out by an Audi tech but not on the books..ie Saturday job.. and this is acceptable if Audi parts were used! this i feel in unacceptable as i paid a premium buying through a main dealer.. any thoughts or opinions on the above -
READ MORE HERE: https://www.gov.uk/government/news/service-to-civvy--2
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Hi Girls / guys, Not been around these parts for a while and always come back for expert advice. I will keep it short at this stage, but will freely give more details as required. OK, Bought a Parrot Bebop drone from Maplins in Leeds for £399 on the 5th of November 2016. The kit / toy / camera flying entertain system comes with 3 batteries. Followed all instructions and tried to fly it for probably all of 22 minutes, on the 6th of November. Realised that one of the batteries was flashing red and not charging. At this stage I reckon the merchandise is faulty. I take the whole kit back to Maplins in Leeds on the Tuesday of 8th of November, and explain the situation. They send the kit back to their engineers to examine battery and give diagnostic report, and would receive a letter confirming result. Have heard nothing from customer service until I phoned Yesterday 16:30 17-11-16. Spoke to a Tony in customer services who said the battery was faulty but needed power recycling... said "an engineer will phone you back" " got no phone call, so phoned back at around 19:30 and spoke to a David that said "your product is not faulty" He said "I have emailed a manager and they will call you today" NO CALL. My question is, where do I stand on faulty goods and returns? regards
