Hi Guys I'm looking for a bit of advice and I hope someone out there will be able to help me. Here goes with my story: I moved into a rented Housing Association flat 3 years ago, the reason I moved there in the first place was because I was unfortunate to have been broken into in my previous flat so the housing association moved me. My previous Gas supplier for my old flat was Scottish Gas and I paid by direct debit, I filled in the online form to say I was moving and provided my new address etc. I received various communications saying my account was almost up and running etc. A few month had passed and I noticed my direct debit had stopped coming out my bank. I went back to Scottish Gas and this was the start of a long saga of going round the houses with various suppliers as to who supplies my flat. To be fair to Scottish Gas they where helpful and asked me for various pieces of information which I sent them, make model, serial number, I have even sent them pictures of the meter but to no avail. At one point I was told I had 2 meters registered, then I was told it was Southern Electric so tried them but they say its not them and so it continues. the last contact I had from Scottish Gas was in 2012 and I had to resend them pictures of my meter but still nothing came of it. Out of the blue in September I got a letter from Scottish Power addressed to "The Occupier" saying they wanted to do a meter inspection and if I didn't get back to them within seven days they would gain entry to my property. I received the letter on a Friday after work and was going on holiday on the Monday for 2 weeks so would be out of the country. I emailed them to say I wouldn't be here and that I had been dealing previous with Scottish Gas and sent them on the emails and pictures that I had previously sent to Scottish Gas so they could see the communication trail. I was told to contact them when I came back to arrange a date. When I got back phoned to make my appointment only to be told I'm not with Scottish Gas and my supplier was N Power even thought they sent me a letter argh.. After looking online I found a number to call about who my gas supplier was and phoned it to be told it was indeed Scottish Power and they gave me my meter reference point number. Back I went to Scottish Power who now said they were my supplier, finally I thought thank god I'm getting somewhere. I arranged a meter inspection thinking this will solve all my problems and I might some day receive a bill but sadly not, nobody turned up on the day of the inspection which was a Saturday between 8 - 12. I got back in contact again to let them know nobody turned up. I work in the TV industry so its not easy for me to get time off work. I arranged a second appointment again on a Saturday between 8 - 12 and again nobody turned up. I chased again for another appointment, which was yesterday and eventually someone did turn up. The guy was in my flat about couple of mins max, and said the meter I have in my flat is not the one they have on record of what I'm supposed to have, he called and gave someone the number and said he would wait in his van and come and let me know when they call him back. He came back in a couple of mins later and said I am meant to have a pre payment meter but its OK Scottish Power and going to take this on and fit me a new meter and I'll get a letter as they when they are going to come and fit this. He said someone must have got it swapped at some point over the years. Great I though finally getting somewhere. Today I got a letter in the post from Scottish Power and opened it thinking this must be my letter about me getting a new meter. When I opened it I noticed it wasn't actually addressed to me but someone else I'm presuming a previous tenant. Its a bill for the inspection of £244.10 "The enclosed bill is issued in connection with our visit on 20/12/13 when we remedied the irregularity which we found. You should already be aware of the circumstances, but a brief description of what I am referring to is given in the footnote - footnote says "METER INTERFERENCE" "We could have disconnected your supply as a result of what we have found, but decided against doing so on this occasion." "However, we will be carrying out a check on the condition of the metering and associated equipment at a future date and if we find that it has been tampered with the supply with be disconnected. This will be done irrespective of your circumstances and any inconvenience which might result" The bill reads: Cost associated with inspection carried out on 20/12/13 Total Cost £244.10 Balance added to account £244.10 this advise is for cost incurred only The gas charges will be considered later and a bill will be issued if appropriate. Help where do I start with all this? I've never touched the meter it was already there when I moved in, I've got a dry meter but from what I gather from the inspection I should have a prepayment. Where do I stand with this? I'm not taking the blame for that meter and £244.10 for someone to come out for less than 5 mins is ridiculous considering they failed to turn up for 2 of the appointments. I've still got most of my emails to Scottish Gas with the pictures I sent them. Why would I have contact them if I had swapped the meter, makes no sense and I'm just really annoyed about it now. How would they work out how much I owe then for my gas supply if they have a record of my flat having a different type of meter. the account they have added the inspection fee to isn't even mine as I've never had an account with them as yet. Its so infuriating, I've never been so keen to pay any bill in my life and finally thought I was getting someone where. Any help much appreciated.

http://www.dailyrecord.co.uk/news/scottish-news/police-officers-fear-new-strict-2952145

Hi, Just after a bit of advice to see if anything can be done. Here is the history. Moved out of a property on the 11/06/11 - Rang to confirm moving out (no record of call by Scottish Power) As it turns out they have me down as transferring supply electric in June and gas in July. (This must of been the new tenants and means I actually got billed on my final bills for part of their usage?) They have told me they sent reminders and defaults to the original address and finally defaulted it in Oct and Nov. (Didn't get the letters I had moved out) Chased at my new address for the electric debt in March/April 2012, realised I had an amount outstanding and paid the DCA. Didn't realise at the time that the gas was outstanding (thought it was all one account) So my main question really is do I have a leg to stand on getting them removed? I have been emailing SP but they have said no error has been made by SP so it can't be removed. I have tried to argue that I told them I moved hence me not getting the reminders, I have also argued the defaulted amounts are incorrect because of the dates. They told me it wouldn't make much difference to the amount and I would still have a debt. Any help please

Tomorrow Scottish Power will be visiting to install a pre payment meter. i have just found out about this from my flat mate as he hasnt been paying bill! the warrant has been accepted. he now owes £1411. Is there anything i can do e.g setup a payment plan or is this too late? If it is too late, what actually happens tomorrow? i will be in, will they activate meter straight away? will the cut gas but not electricity? any scottish power representatives that can help me out? if i could pay it all off i would, unfortunately i could only afford £75 a week (weekly pay) thanks in advance Steve.

Hi ive recieved this today and its a little worrying so was hoping someone can advise on what i can do. ResolveCall. Dear sir/madam despite several attempts we have been unable to contact you to discuss the above Scottish power energy retail limited account. this being the case, we will now apply to the local magistrate for a warrant of entry under the rights of entry (gas and electric) act 1954 one of our agents from resolvecall will attend dudley L.J.A magistrates' clerk's office, the inhedge, dudley dy1 1ry on the 28/1/2011 at 0915 hrs. in order to obtain the warrant, you are entitled to attend. once obtained the warrant will enable us to lawfully access your premises in order to disconnect your supply, the warrant will be executed within the next 28 days, all related costs including locksmith charges are payable by yourself and will be persued along with the outstanding debt. these costs will be a minimum of £275. should you have any queries regarding the warrant application or any other issues please do not hesitate to contact 0844 257 8535 yours faithfully june hart

Hi there We have a debt with Scottish Power of £1900 which is an outstanding balance for utilities for a failed business premises we had. This debt is in our DMP. After several months of being in constant contact with SP they have finally recognised that this account is now closed as the business no longer exists. They agreed to us including them in our DMP and also agreed to the monthly payments. However, I have this morning received another bill which has now added £42 as a Debt Advisory Charge !! Has anyone else had this ? I need to write to them, can anyone advise what I should say in the letter. Many thanks

Hi, I am wondering if anyone knows anything about this? I spoke to Scottish Power today about an whether I could get this but they said they didn't know. You have to quality on 2 parts. I do receive DLA so would qualify on that part. It also says you can qualify if you receive income support which is where my query lies. I do receive a very small amount of Income Support but I receive it as I have overlapping benefit ( I am a carer and cannot receive full carers benefit). Would that count as income support or would that be income related benefit which includes carers premium? Thanks for any help you may have

WARNING! Anyone who can - Please check your energy bill due dates. We're with Scottish Power. We have Pre Pay Card for Gas and standard quarterly Electric. Our bill date WAS 8th Nov - I logged into a/c and gave meter reading and £50 credit (to soften the blow) around 4th Nov. Logged in on 8th to see actual bill - and noticed bill date put back to 15th Nov. just logged in to pay some more credit and Bill Date has been PUT BACK AGAIN, to 8th Dec!!! This is 2 days AFTER their price rise! Please check your own accounts - Don't be caught out!

Govan Law Centre has published a free tookit for Scottish homeowners who are unhappy with the service received from their property factors (property managers). The free toolkit, supported by the Esmee Fairbairn Foundation, explains the rights of customers in relation to the relevant law - including the Property Factors (Scotland) Act 2011, which was drafted by GLC for Patricia Ferguson MSP - the registration process for property factors, the statutory Code of Conduct, and the new dispute resolution procedure in Scotland. The toolkit includes illustrative letters of complaint and step-by-step help on how to complete an application to the new Homeowner Housing Panel, with common examples. GLC had spearheaded a campaign over a number of years to regulate the property management industry in Scotland, and provide a consumer-friendly form of alternative dispute resolution for homeowners that had 'legal teeth'. GLC Property Factor Toolkit is available here (opens as PDF). http://govanlc.blogspot.co.uk/2013/11/glc-publish-free-toolkit-for-scottish.html

Hi Has anyone had any success dealing with Scottish Power with any alternative remedy to the Energy Ombudsman, please? I'm helping out a seriously ill friend whose bills have got in a mess over a number of year he's been in and out of hospital with various internal organs packing up. I've been trying to disentangle his energy bills which is through Scottish Power which he had no choice about as it was mandatory as part of his rental. It's all very convoluted but comes down to them refusing repeatedly to amend the billing address to make sure he received bills, failing to provide any tariff information at all and simply applying whatever tariff at any one time was the most advantageous for them, and now it turns out that the meter readers he was letting into the property (which is a redeveloped mill with many apartments) weren't in fact reading the meters at all so the bills have been estimated. Not getting the bills means he's not been able to draw down any of the discounts he'd have been entitled to and he's now being billed for usage they can't prove he ever used. While this complaint has been ongoing, even though I'm Court-appointed as his representative they won't use my address or contact to resolve this, have ignored offers to pay, and have passed the account while in dispute and with the Ombudsman to debt collection agents who keep ringing him on a mobile number Scottish Power have told the Ombudsman they've never had when I personally have been fielding up to 10 calls a day from Scottish Power and its agents to that number. The Energy Ombudsman's view is that Scottish Power don't and still don't have to amend the address even though that would mean that him, as one of the parties to the contract, would actually receive bills for the service they're trying to charge for. They also say that Scottish Power can charge whatever they want without him agreeing or seeing tariffs when surely he is entitled to clear, accurate and timely bills. They say it doesn't matter that there's no proof of what energy he's used, he has to pay it anyway. I genuinely don't understand that at all, when any supply is between two parties and must be equitable. My view is that he should have to pay what he's used but not for what they can't prove was him and could've been earlier tenants, he shouldn't be charged high tariffs he never agreed to in the first place, he should be allowed the discounts they've deprived him of. With the harassment on top of this, and their steadfast refusal to try and get the matter sorted in a way that's equitable to both sides of the contract, my inclination is to take Scottish Power to Court to get it sorted. Has anyone tried this, or been able to get other mediation involved to get it sorted fairly? Any help much appreciated, ta, Claire

I had an energy contract with Scottish Power and have transferred to EDF. The transfer took 6 months because of IGT issues. Finally moved over on 24th September to EDF. Scottish Power sent me my final bill at beginning of October, and I paid it. They've now sent me another bill, with estimated figures on it showing that I owe then another £100. I spoke to Scottish Power and they said first of all that I had called and given them new meter readings. After much discussion, they agreed that it wasn't me. They claim that they were provided with closing/opening readings by EDF, and then 3 weeks later, EDF provided them with amended estimated readings. They have told me I need to go back to EDF to get them to update the opening readings. Ive said to them that I paid my final bill and as far as I am concerned my account with them is closed, and that they need to deal with EDF to sort it out. They saying there not going to do that and said if I don't sort it out and don't pay, they will take legal action. Are they allowed to do this? They sent me Final Bill, I paid it, account closed. They shouldn't have accepted the updated readings? I guess im not right, but am irritated that I have to again sort out the mess. They were unhelpful and it took me over an hour to even start speaking to a person about it.

Briefly: I have a weekly payment card for Scottish Power, and due to some error, two payments last Nov were made but didnt get transferred, so its now 'lost in the system', I thought they had gone through, but on checking they hadnt. First I knew about it was a letter from SP saying that the weekly payments was terminated and pay the lot, I put my side to them that as far as I was concerned ( as I thought) payments were made Eventually, they produced a statement ok Fair enough I am trying to get them to advise an additional amount to cover the arrears and have been making regular weekly payments since I founfd this out, Now they have passed this to P2C who are threatening a home visit and payment in full, which, due to short term working is not possible. What is my best course of action, I have a disabled person in the house and have told SP I will pay the weekly amount plus an additional amount How can I get P2C out of the loop, the phone calls and texts have just started ! Also, before I was aware of this situation, I had 17 calls to my mobile from a SP collection agency in 2.5 days ! I am in process of making a formal complaint about this harassment Any advise much appreciated

2 years ago I owed Scottish power £900 they put me onto a prepayment meter, 1 year later I only owed them £100 this year I thought when I received my bill considering nothing has changed except that prices have gone up a bit that they would owe me and then they would change the settings on my meter I waited and waited for my bill but it never arrived so I called them up and after a heated debate with the call centres manager he told me that we were all square and that the explanation would be sent out with the bill, surprise surprise no bill and no explanation am I just being paranoid or do I smell a conspiracy could someone enlighten me do I deserve a rebate or is he right considering that he admitted that no alteration had been made to the meter but I don't understand how it works .please help me

Can anyone help me?? A few months ago I set up a standing order which I thought was Southern Electric for £85 per month. For 4 months the funds were debited from my Nationwide bank account. I then received a letter from Southern Electric advising that my electric was to be cut due to none payment. I called them and to cut a long story short I realised that when setting up the standing order on my tablet that I had mistakenly selected Scottish Electric instead. I'm 100% sure I selected Southern Electric and checked the bank details were correct before accepting. The bank details were supplied by Nationwide (via drop down menu) so I didn't have to fill in any bank information i.e.. bank account number and sort code. I've asked Nationwide to recall the £340 but they were hesitant due to the fact I had set up a standing order and not a direct debit. They agreed, however in the meantime I'm trying to track Scottish Electric but I've had no luck. I've called all the utility companies that supply electric/gas in the UK but none can recognise the account number. I've contact the HSBC bank who confirm the account is theirs but would not tell me which company the account belong to. I tried to set up the standing order again on the Nationwide site but the funny thing is they have removed quite a lot of the utility companies from their drop down menu. Scottish Electric Sort code: 400530 Account number: 41760548 If anyone recognises the above account details please let me know. Many thanks

Joined Home Comfort cover 2 years ago. Just had a nightmare with them over my heating. They are now using contractor City Tech from Scotland, albeit using local area contractors as I am in Essex. Had now 6 visits in less than 2 weeks and still not working correctly. Yesterday engineer spent and hour and half to then say he didn't know what was wrong. In that time was talking to another engineer who helped him. Left telling me his manager would call as they think it is the programmer. On calling Scottish Power this morning to complain about the service and that we had received no calls said they are going to replace the cylinder stat which had just been replaced!! Totally fed up and wished I had never left British Gas. They say the 'cheapest is never the best' and god I am finding that out. DONT change to Scottish Power they do not use engineers who are competent enough to carry out the repairs needed. Yes we all have to learn but if that is the case send out the trainee with the qualified one, if they have such a thing!! My heating and hot water at the moment are on constant and who will pay for that I bet it wont be Scottish Power . To get out of the agreement have to be 6 months after any repair so beware DONT SIGN UP. If I had read this forum before I certainly wouldn't have done that is for sure.

Hi everyone - first post - asking for help (isn't that normally the way eh?!) Recently moved into a new build property, bought from a large developer which was obviously already connected to the grid. Suffered with a rather serious electrical fault. Assuming it was the in house wiring, we got the contractors out that wired the house up but they found no fault. Upon further investigation, they found that there was a problem with the incoming supply. The house had 'lost neutral'. This turns out to be quite an extreme problem as I found out. We have a few appliances that are now fried, and I also suffered an electric shock. Nothing too major (no burns showing), but a trip to A&E was needed. We haven't had an official explanation yet. The engineer that came out to fix assumed a break in the cable somewhere between my meter and where it 'T's' onto the main supply. This was incorrect. A bit of fiddling in the white box outside and he managed to fix it. I asked the engineer what was wrong, and he said "it was something very simple, I'm quite embarrassed, I can't tell you what the problem was" and he quickly got his team together and left! We are left assuming that someone hadn't tightened the Neutral terminal screw under one of there locked covers. A simple, but incredibly dangerous mistake - as I found out! Was wondering what kind of action I could expect Scottish Power to take? Is this something I should sort out directly with SP, or should I be going straight to my solicitor? Many thanks in advance, Matt

Hi Scottish Power Thinking of moving over to Scottish Power, have Economy 7 at the moment. Want to move to the single rate tariff, what do I need to do? What does it cost? Can I just add the two units together?

My Mum is nearly 80 and very deaf so Scottish Powers call centre is no use to her - plus the fact they keep you waiting for ages on a premium line tariff. She has not received a bill for 3 years and pays by direct debit which of course has increased. In July she received a demand for nearly £600, sternly worded and frightened the hell out of her so she paid up. I have sent an email to their customer services and also a complaint to their CEO. a month on and still no reply - now there's a surprise. I now intend to send them a SAR - can anyone direct me to a template request and the address to send it to. I will use recorded signed for delivery. I don't expect them to respond, will the next step be a complaint to the Data Tsar? In the meanwhile Mum will transfer to a new provider.

Hi all, I was wondering if I could get some advice. I have been with Scottish Power for about six years now, I have never had any problems with them..until last week!! I checked my credit file (as my bank offer it free of charge ) and was shocked to find a default registered in May 2012! This was for the huge sum of £28.41. I was more flabbergasted than anything else as only the week before I had received a statement from SP showing I was £26 in credit! I immediately wrote an email to the complaints department asking for a copy of the default notification, I asked for an explanation to as to how I received this default when I have been a customer for 6 years and I asked them if I made payment straight away could they remove the default. Well the post arrived yesterday, shock horror they won't remove it. In their letter it states that I changed suppliers in in December 2011, this is partly true, my silly OH stupidly allowed the door salesman to change our supplier...needless to say I was furious when I arrived home and I decided that we were not changing suppliers and I continued to use my SP prepayment cards. But, here is the big but, in the letter SP attached a copy of my Final bill dated 13 December 2011, the bill says total due £28.41. (My confession) I ignored this letter, not because I did not want to pay but because I assumed that because I was not leaving SP that the outstanding bill would roll over to the next period as it usually does. I never heard nothing else from them regarding this matter so I just assumed everything was fine. They also included a copy of the 'your name has been registered with credit reference agencies' letter, which I would like to add, I do not recall receiving this, yet it is dated 01/05/2013. So my question is where do I go from here? I accept all responsibility for putting the final bill to one side, I hold my hands up and say yes this debt is mine which I will gladly pay, it's not as if I cannot afford to pay it..but is there anyway that I can do to persuade SP to remove the default? This has already affected my student finance application I don't want a default hanging over me for the next 5 years. Or do I just have to accept that I made a careless mistake and live with it? Well I suppose I should go and find a new supplier...

Hi Guys Hopefully someone can help with this, Ive just been made redundant from my job and have about £600 arrears with Scottish Power. Ironic that Ive spent the last three years sorting the credit file out and clearing my debts only to be hit by this. First question is my late payment bill came on Scottish Powers headed letter paper on 2nd September. Sterling collections wrote to me in a letter dated 9th September. Q1 - Does anyone know how long before late payment markers / default take to get on the credit file? Q2 - After looking at the sticky thread in this forum on 'Energy Trusts' can anyone tell me if there would be one for this electricity account? I cant see Scottish Power in the list of companies for help with arrears. Thanks for your help with this. Ian

In 2009 we had trouble moving from them to a new supplier, every time we tried we had money to pay, we paid everything they asked for until they released the account and we were able to transfer to british gas. However my husband has a £20 unpaid on his credit file from them, ive contacted them twice about this saying we paid it all so please remove it, but theyve ignored me. Is there a letter or anything I can send to try and get it removed. thanks

My Scottish Power Smart Meter went defective in April of this year. It is dead, showing 'No Load' on the LCD screen, and it is not advancing. I have contacted SP on 3 occasions since then via their online contact procedure, and meter readers have duly turned up three times at my house between April and August to read the meter, and confirm that it is no longer functioning. Each one has said SP will be in touch regarding repair/replacement of this meter. Needless to say, I've heard nothing from them. As I'm on Fixed Price Energy February 2016, I dutifully report the readings each month, and as yet nobody at SP has either noticed or seems to be bothered about this meter, despite an electronic trail of emails to/from them about it. Are they not duty-bound to do something about faulty equipment, or are they content to let the matter ride, and hit me with an estimated bill when it suits them? Meanwhile, they continue to draw £45 by Direct Debit each month. I get the distinct impression that it's financially worth their while not to install a new meter. Thoughts anyone?

About a month ago I was moved onto their standard cash monthly dual fuel option when the previous tariff ended Not at all happy about their service. I want to move but can't. I owe them up to date £117.69 for both fuels. I can't pay this all in one hit so I have offered to pay it over the next two months thinking that I can then move. Then I was told that I would have another 2 months of bills to pay !!! This would take me another 2 months to pay them. I am never going to be able to get away from them. So I thought that I'll see if there are any better deals with Scottish Power and stay with them. Nope can't do that - they refuse to offer me any other tariff until I clear the current and ongoing debt. Anybody able to give me any help out of this please.

Hello, Hope this is the right place. I rented a 1 bed appartment for 4 months and the energy (Elec only) was supplied by scottish power. They estimated my bill would be based on £40 per month, so I set that up as a direct debit to them. When I moved out of the property and gave the final meter reading, it generated an EXTRA bill of £600 on top - ???? I complained and said for a one bed flat, with one occupant that £600 for 4 months on top of what I had been paying for my DD was just ridiculous. That I used to live in a 3 bed house and that was the annual bill and then some. They said that based on the reading I had given them, that was the cost and that's that. I said then the meter must be faulty - please could they come and check it? They said sure, no problem, they'll come back to me with the results. I then got a call from an engineer asking me to let him in to the property - I told him I'd moved out and it wasn't my property to let them into. Everything went quiet for a number of weeks -then suddenly I find a debt company chasing me. Probably relatively unsuprising since I didn't chase anything up... why should I? I was waiting for them to contact the landlord and get the meter checked. SO Buchanan Clark & Wells contacted me and after a VERY lengthy conversation with them, where they told me I had no right to raise any query on the account and just had to pay it, they eventually agreed to contact scottish power and query the account. THey've now come back to me and told me Scottish Power are not responsible for the meter, that the landlord will have to get whoever installed it to check if it's faulty, but that they won't place a hold on the account to enable me to do that. Is this right ref scottish power not being responsible and/or legal regarding refusing to put a hold on whilst I make some enquiries? The guys at Buchanan, CLark and Wells are simply horrid and pushy and don't let you get a word in edgeways. I don't really know what to do. I can afford to pay the money but genuinely beleive I do not owe it. I work full time, and this was a one bed flat... that I lived in on my own. It's making me stressed out and I have no idea what to do next. Any advice greatfully received as the guy is going to call me back after work I expect. Thanks in Advance. Loopylu4848

I'm after some advice... A DCA called Insight have sent me threatograms regarding a scottish power gas/electric account at my old address. I moved in November last year and kept Scottish Power as my supplier. I gave them meter readings for my old property and they sent me a final bill for a whopping £1050. I'm not disputing the bill, but Scottish Power wanted me to pay £120 a month on top of my regular direct debit to clear the outstanding balance over 12 months. ...I told them at the time that I couldn't afford that extra amount but could pay a smaller amount. After a few months of back of forth 'negotiation' they have passed the account onto Insight who are demanding full immediate payment or they'll instigate legal proceedings and record a default on my credit file..... ..I haven't spoken to Insight yet, but have received 2 letters and numerous texts demanding I cantact them.. ...I can afford to pay back around £30 a month. Shall I write to them offering this amount or get back in contact with Scottish Power, and also do they have the power to trash my credit file? (I wasn't aware that I was in a 'credit agreement' with Scottish Power!...) thanks