Hi all, Just after information / experiences with Parcel2go legal team. I have recently, submitted a case via the County court and tribunal system against Parcel2go for a number of reasons. Loosing my parcel, ewell as supplying the courier with the wrong adress and eswell as even calling me by my wrong name. This equals to a very unprofessional and messy company which leaves me in no doubt they are punching well below the required standard and i am seeking full payment for the clients item that was lost and totally disregarded with lack of respect and sympathy and batted off and away like it was nothing. Since then i have submitted a case with the letter being issued to Parcel2go, 14 + 5 Days issuing grace has passed and still yet no reply or correspundance from Parcel2go despite being told parcel2go ae dealing with the courts and have no permission to talk about the case with me. I have been able to escalate the case as a default, since no reply has been sent back from the defendant parcel2go. The court will now issue a full payment request on my behalf. Now as many of us know the atroscious service from parcel2go, what im worried about now is what if parcel2go do not even reply back to this court order for payment. Where do i stand now. I want to take this as high as i can go and i am not backing down. I have been been banned of Livechat help (See screenshots) just for asking questions. Sorry this is long winded but i hope someone can reply back with similar experience and knowledge dealing with the legal system and Parcel2go and can advise me what to do next, and what happens now if parcel2go do not reply back to the court issue default for the money. i am just astounded that even live chat are as rude and useless as there company. Its almost like i am a bit of dirt off their shoe for seeking answers. Kind regards Sam

I sent a parcel via Parcel2Go using their "shop to shop" service When it arrived at the destination shop in Nottingham my customer received a text to say it was ready for collection at the shop. (as planned) The text message said that the parcel would be there up to 1st of March. When he arrived on 23rd February, the parcel was not there. The shop assistant in Nottingham said they had returned the parcel as they did not have enough room to store it. The parcel was sent back to Parcel2go in BOLTON (NOT BACK TO ME)... and now they want to charge me to send it back to me as the receiver of the parcel refused it. The “receiver of the parcel” was the shop IT WAS NOT THE PERSON WHO THE PARCEL WAS SENT TO Why should I have to pay to return the parcel to me, when the agent at MAHAL STORES, 250, Trowell Road, NG8 2DS refused the parcel !!!.... NOT MY CUSTOMER And when you contact them they are only available via web chat and the returns team are only open whilst I Am at work between 9 & 5pm. I am livid. WHAT A JOKE

I have noted the number of concerns expressed about Parcel2Go and thought ought to add my own. Prior to the Post Office privatisation I sent the majority of parcels through my local PO. There may be odd concerns but I have to say my figures show a problem rate, expressed as the percentage of parcels that gave rise to problems, was approx 0.04%, over 3 years total. My problem rate with P2GHermes is 48.20%. A staggering figure. That is all documented. Friends and I have done 'test' parcels and sought feedback, the results have not been good.at all. I have tried taking matters up with them on their 'chat' line, almost entirely in vain. The chat operators are 'homeworkers' just manning a computer, they have no way of knowing what is really going on and have to email P2G themselves if they want info other than that on their screen. 2 operators come up with different answers. The customer service system is amongst the very worst I have even seen in a long working life. Their web info is misleading, it only includes selected positive feedback. They edit negative comments off Facebook etc. There are a whole host of issues from standard service issues to legal issues re contract responsibilities and matters of public safety. Any company operating in this way ought to be brought to the attention of all potential customers. A couple of us re now using the internet to ensure all our contacts are aware, and make others aware. We are also putting together a dossier to send to ebay as they actively promote P2G and may be able to put some pressure on. You might want to consider passing this to your own contacts?

I can confirm that if you have a problem with Parcel2Go then YOU HAVE A MAJOR PAINFUL PROBLEM. They are truly the most useless incompetent company I have ever dealt with. I’m sure there are those of you who have used Parcel2Go and not had any problem with them and would say they are great. But I have learnt that you cannot judge a company until you have had a problem with them and then see how they go about resolving the problem. This is when you get to see if they really care about their customers and want to resolve things as quickly and as painlessly as possible. I arranged a collection of a parcel from my place of work for the 18th January. It was collected. It hasn’t been seen since. As it was insured for only £20 (item worth £150) I didn’t bother putting in a claim for it as I hoped it would turn up one day and if you take the £20 you have no further claim to the item. 19/06/2012 (5 months later) I receive an email from Parcel2Go saying the parcel had been received at their depot and they want £6.50 + VAT for them to send it anywhere in the UK or they would destroy it. I phoned them on their rip off phone number 08713308066.I explained the situation to them about how I have already paid but the parcel has been missing so I should not have to pay again as you haven’t actually sent it anywhere yet. They said they would return it to me (the sender) free of charge. 25/06/2012 I receive an email from them again with a link to their website where I can pay the £6.50 + VAT for them to send it back to me. Taking slow deep breaths I phoned their rip off phone line and explained the situation again. I was told they are sorry and they sent that email by mistake and the item will be returned to me free of charge as already stated. 29/06/2012 Suspicious this company is in fact doing nothing to return this parcel to me I phoned their rip off line again to ask of the parcel status. After a long pause I am told they are waiting for the parcel to be collected and it would be collected within the next few days by Yodel. 04/07/2012 (today) Once again I phone to see what, if anything, this company has done to return this parcel to me. I was told I will have to pay £6.50 + VAT and they will send the parcel to me. With my chest about to explode and gasping for breath under the weight of the incompetence that this company dumps on my face I calmly restate everything that has already been said about my case and how I have been told 3 times now that the parcel will be returned to me free of charge. The guy on the phone tells me he will speak to the warehouse and phone me back within the hour. Obviously he doesn’t bother phoning back so I once again phone their delightfully helpful 0871 phone number and am told that a request has been put in for the parcel to be collected and returned to the sender and she can give me no further information at this time. I asked if she has a non 0871 number I could phone on in the future as I have had to phone them 5 times now and am still nowhere near getting my parcel back. Can you guess what the answer was? Well I’m glad I’ve got that off my chest….. So to sum up. Parcel2Go have had my parcel at their depot for 16 days now and even though they are “the biggest best most fantastic parcel company the world has ever known” they don’t seem to be able to arrange a simple transaction to have a parcel collected from their depot and sent to me. What an absolute joke they are. If anyone is interested I will let you know when there is another exciting chapter to this riveting saga of mine. Basically I want to tell as many people as I can about what this company is like. They make it intentionally difficult to get in contact with then. They don’t even state their rip off 08713308066 phone number on their website. I had to find that on an online forum (full of unhappy customers). They prefer to hide behind their “Live Help” which really is an even bigger joke than speaking to them on the phone. I would strongly recommend you look elsewhere for a parcel company. There is a reason why they are the cheapest….it is because they are the poorest quality. The cost of their insurance is incredibly expensive (more than the cost of sending the item in my case). I can recommend Parcel Monkey. I have sent about 10 parcels with them since learning about how Parcel2Go treat their customers. I haven’t had any problems with them and their insurance is far more reasonable. What they are like at resolving problems I am yet to find out.

Hello I sent two separate orders throught Parcel2Go.com two days apart. The first order got to it's destination intact. Second order, same item damaged in transit. Did not use the Parcel2Go insurance cover, never had to, mabe i should have the pacel being £60.00 Anyway contacted Parcel2Go, sent off the pictures etc showing damadge. Parcel2Go got back your claim has been approved. I was offered £30 Prepay, i replied rejecting the offer on the grounds of the offer being to low. I received a reply, sorry thats all we are offering you, take it or leave it type of answer. So i accepted thinking Prepay was a form of e-commerce online money transfer, and Parcel2Go would be issuing a payment to my credit card. Turns out Prepay is basically a Parcel2Go £30 delivey voucher, yep i made a mistake. Even though i have accepted this as payment. Is there anything i can do to get it in cash? Thanks

I've used parcel2go many times and without problems. the latest and last time I've used them though they just don't seem interested when problems arise and choose to ignore you as the best option. Basically I ordered a courier through them to be sent to Ireland on the 09/10/2013. Upon sending funds and being returned to parcel2go's website to download and print the documentation which I then apply to the parcel I ran into a problem. the link just said there was an error and the parcel2go team would email me the relevant documents. the courier was booked for the following day, no email arrived. Next day the driver came to pick up the parcel and I figured he may be able to apply the paperwork, told him I didn't get to print that stuff off for it and he said he couldn't take the parcel without the paperwork. He said he would call back the next day to pick it up, no biggy I guess. Its only a day. That night I checked the order again and the paperwork was now downloading correctly, printed that off and stuck it to parcel. Checked the status and it was showing as pick up on the 11/10/2013. No driver came the next day, that night I checked the status again and it was showing collection on the 14/10/2013. Same thing then and I'm guessing you get the picture, nobody came and that night it changed to collection on the 15th, then the 16th and 17th etc I sent them an email on the 15th asking for clarification that it was in the system correctly and a driver would pick the parcel up. It said I would receive a response in 24hrs, I didn't. Infact I'm still yet to receive a response. On the 17th I got bored of trying to fix this with a company that isn't interested in doing so and filed a dispute with paypal for services not rendered to try and get my money back. I've yet to do so. So I booked a 48hr courier 10 days ago that is still set to leave my house and is currently sat at my front door. All I want is a refund so I can go elsewhere. Annoying.

Hello there, I’m hoping someone can help me regarding a company named Parcel2Go (P2G) A parcel containing a laptop, monitor screen, and a few cables was sent from Surrey UK using P2G on the 4th September 2013. The delivery SLA was the 9th September 2013. Destination Lanzarote. Copies of passport documents and customs forms were present at the time of collection (for customs purposes) and copies of the passports were sent to the P2G admin team that day as well. The passport documents were then re-requested by P2G and sent to them (AGAIN) well before before their cut-off time. On the 9th September the parcel had not arrived. No delivery attempt was made. The parcel never even made it out of main land Spain! Since the 9th September a call (or more than one per day) has been made to the “customer support” department at P2G – so that’s a total of 14 days (excludes Sundays) we have called them continuously to be fobbed off every time. Calls and emails promised back have never happened. Around the 19th September Fedex were contacted out of sheer frustration for having no info from P2G (Fedex were the other courier company receiving the goods from P2G in mainland Spain to deliver to Lanzarote). FEDEX advised on the 21st September that the parcel would be returned to the UK. This is because the passport paperwork was received from P2G 3 days outside of the cut-off time, so it had not even attempted to go through customs. We were cc'd into these emails proving these details. What is most frustrating about this is that the parcel was over £100 to send. P2G have then not delivered the package, or had the decency to return any calls / emails and at their fault for providing the required documents nearly 3 days AFTER the customs / Fedex cut-off time. The parcel then arrived back with us in the UK at about 9.30am Monday 23rd September. The airport sticker was showing transit back to stanstead at 8pm on the 21st September. I’m not sure how we can get a refund for this appalling service. Which is ridiculous - very day since the 9th P2G have promised a call / email back NONE of these have ever happened. Sorry - apart form an email advising WE DID NOT HAVE TO PAY FOR THE RETURN COSTS TO THE UK!! We called Monday 23rd asking to speak to a manager, or anyone of authority only to be told (quite rudely) there is no manager prepared to take the call and its 3 weeks to send a complaint in via the post only!!!!!!! I put a direct complaint on their FB wall after this call on Monday 23rd this is not something I have ever had to do to a company before (we were thinking there has to be SOMEONE who works there that is actually is bothered about how appalling they have been throughout the last few weeks, or a manager SOMEWHERE who cares about their reputation) Their response said a call back would happen on Monday 23rd - at 4.55pm – no call. So I added to the FB complaint, to be told it would now be Tuesday (thanks for letting us know!) We should have known no one would call! At 11pm Tuesday 24th still no call or email all day. I added another comment and currently “they were expecting us to receive a call yesterday and will get right on it” At this point we have no idea how to get a refund, the payment was made by debit card – let alone the items have now had to be sent by a friend travelling out, at an additional cost for baggage on the plane! And the items are going to be more than 3 weeks late. I just can’t believe they have no management structure in place to deal with a complaint that is approaching the 3 week mark, with no contact made to us apart from their comments back on their FaceBook wall – which is obviously to show the world they are “responding” - when in fact behind the scenes no response is or has been made to resolve this issue, or to refund the £100 they have taken but not provided a service for. I would appreciate help / advice on how to get the £100 paid for nothing but 3 weeks worth of frustration refunded. I have read the SOGA but cant seem to get anyone to action anything at Parcel2Go, even a call back! – its becoming very stressful and frustrating. :mad2::mad2::mad2::mad2:

Hello, Parcel2go one more CRAP company. I had used them for some time. Arranged collection with Parcel2Go/Yodel P2G15117143 was 24 hour service! Pay the premium for this! The parcel didn't show next day. I contacted them directly and all they were saying to me in their live help (=NO HELP they should call it), was "give us your email and we contact you in 24-48 hours". NOT A SINGLE email! Eventually 12 days later and still missing they said sorry its lost. Had they had done something from the very first day the parcel was missing (was loaded to a wrong Van), it would had been found! Big box, 20 kilos? How one can loose it when it was also scanned initially in their Keighley Service center? Yodel and Parcel2go avoid! Typically they offering 20 pounds the parcel was worth 100! As it was a 24 hour service top of the range, inside the mainland UK, a quite big and heavy parcel there was no reason to think they will loose it. Otherwise i would had taken insurance. My point here is that the company is crap. All they want is more orders, they have no will to help in case something goes wrong! Emails they can't solve all the issues they need to pick up the phone on the spot and contact the couriers IMMEDIATELY! Parcel2go cheap but not helpful at all! What it works with them its ok but if something goes wrong just forget your parcel. Yodel, very competitive rates for 24 hour services but completely un professional. Scanned in Keighley service center and then lost? How it is possible? Which Van was loaded? All these parcel are scanned! I hope sharing my nightmare experience will save some others from having it. Kind Regards,

Hi, I sent a package with Parcel2Go and I have paid £58.39 for shipping for a box approx. 17 x 14 x 35 inches kg 14... in the box there was merchandise (sheffield) for approx. £160.00. Now Parcel2go has inform me that the box is " lost" and has offered me "£50" as total compensation. I believe that all this is crazy and very little seriously. I send, I'll pay, they do not do the service, the pack suddenly disappears and they offer me ..... less shipping costs: very comfortable so!! HELP PLEASE.

I booked with Parcel2Go on the 10th July to send a parcel to my buyer who had bought from me on Ebay. The Tracking Number is as follows P2G14310437. It was picked up on the 11th by Yodel, so far so good....then after reaching Newton Abbot a few hours later and put on a van for delivery to Leighton Buzzard, tracking stated it was in transit and then it vanished. It was supposed to reach the lady the next day. When it did not arrive the buyer and her husband were furious and blamed me. Fortunately I had taken out insurance but when I tried to contact Parcel2Go's Head Office on numerous occasions they do not answer their phone, it just rings and rings.Neither do they answer emails, but they do send out emails every day asking me to enter their competitions etc. As I do not seem to be able to contact Parcel2Go except by using their very expensive high cost rip off Premium cost phone number which I have been advised is useless and that you will be kept online as long as possible, I shall instead now take my complaints to...Trading Standards, Watchdog, Small Claims Court and the police as obviously someone has sticky fingers and considering Parcel2Go claims to be the best courier service in the UK I think the Trade Description is in question. So Parcel2Go, I demand that you issue me with the £60 compensation that you owe me. I will be copying and pasting this onto Facebook, Twitter and Google so there is no point in deleting it. I look forward to hearing from someone at Parcel2Go and for the £60 to be refunded to me within the next couple of days, otherwise I will have no choice but to put my case to Watchdog etc.

Hi there first of all thank you for making this forum and giving us the chance of fair trial I have send one item to my client in Spain thorough Parcel 2 go website and their automated system fail to capture the full detail of the address , now they are not accepting their mistake full address is still showing on parcel to go account but on the label printed out for ups its not their Moreover I have contacted parcel2go on Wednesday and spoke to one of the online agent Jessica and informed her that item is not delivered to my client she said she will reply me back on this issue but i have not get any information back Thursday they send me email that item is return and i have to pay extra £23 to get this item back I have contact another online agent Gemma and i got the cold shoulder their system unable to print apartment no 3L on UPS printed slip I have included my chat and screen short for your information Please can someone help me ASAP thanks in Advanced

I posted two parcels to my son who is at uni in France. this was on the 4th September, the parcels contained all his clothes, books, contact lenses etc etc. as he is there for a year. After one week the tracking system failed and P2G then declared them lost! They were sent via Parcel Force and GLS in France, so after many phone calls by myself in this country and my son in France we tracked the parcels to a warehouse near where he was. I went back to parcels 2 go who assured me that they would now be delivered within two days!! I spoke to P2G every day for two weeks and every day they assured me that the parcels would be delivered!This was via a live chat and their customer service was appalling:mad2:! eventually my son went to the depot in France , by taxi, at massive expense to be told they had been returned to England! I collected them from my local post office only to find one opened and half the clothes removed , the other badly damaged! I again spoke to parcels2 go who insisted they were lost and i should claim! For 5 weeks now I have been trying to claim for the lost clothes, everytime I upload what they ask for they send something else! they still seem to think the parcels are lost even though I email them twice a day!!! I am at my wits end! I really dont know what to do next! I am frightened they will throw out the claim because it has been going on too long, but this seriously takes 1/2 hour of my day every day Can anyone advise me???

I'll make the story short..... Basically I bought a tv off someone I know for £350 and they paid for delivery via Parcel2Go using TNT next day delivery with insurance. It arrived the next day and the courier carried it into my house and asked me for my name and asked me to sign it and went. I noticed TNT reseal tape all over the box and I opened it and noticed it was damp and the tv has got damage on the frame and back of the tv came apart and there were few dead pixel where it must have fell out of the box due to the box being soaked(tapes easily come off) Parcel2Go refused to pay up for the tv and only offering 50pounds after a week of calls/emails/facebook/live chat. I am deciding to take it to small claim and I am stuck with filling in the N1 form the particulars of claims. What am I meant to put on that bit? Thanks Bob

Hi all, I sold a printer on Ebay. Just a normal large format computer printer. I used Parcel2Go parcel agent to arrange collection of the printer with TNT 24 hour overnight express service. Printer was collected from me on Wednesday 24 August by the TNT driver. Driver gave to me a signed receipt of collection on their standard TNT headed paper. The box should have been delivered to the buyer on Thursday 25 August. Three days later, Saturday, buyer contacts me to tell me that the printer has not been delivered. I go to Parcel2Go parcel tracking page, there is no tracking information for the box. I go to TNT web site tracking information, there is no tracking information for the box. Monday 29 August I contact Parcel2Go website live help about the missing box. Answer = TNT have advised us ... No goods. “What does ... No goods ...... mean” ? They don’t have tracking information on it. Parcel2Go tell me they will look into the problem and call me back the same day = They never did. Or the next day. Or the next. So I send email every day to Parcel2Go asking what is happening about their search for the missing box. I don’t receive an answer. I call on the phone to TNT customer service. They know about the missing box and it’s intended destination and the recipient’s name. Parcel2Go must have contacted them at TNT. But the woman at TNT would not discuss with me about the missing box any further. She directs me to go right back to Parcel2Go, telling me that it is their responsibility for the loss of the box. Parcel2Go direct me to fill in an online claim form and send it to them by email. I send claim form with all information about the missing box. Anyone who, like myself, has had previous experience with Parcel2Go claims, willl know that claims from them never resolve into any form of payment. One becomes stuck in an endless cycle of being asked to send all information about the box, over, and over again. Generally given the run-around until the claim period runs out, then one is informed that they should have sent the information about the box earlier. I will only receive their maximum limit of £ 50 if I am lucky with the claim. The TNT collection driver had obviously not scanned the bar-code on the delivery address label on the top of the box when he collected it, so all the information about the box never entered their system. So it is undoubtedly TNT’s fault that the box is lost. Now the box is drifting around in a TNT warehouse somewhere and no one can be bothered to find it. How can a box this size become lost ? It is not a small box at 650 x 470 x 450 mm deep. 15Kg. the box is not something that could be overlooked. The delivery address is plainly marked in large print on the top of the box, completely sealed under clear 50mm wide industrial sellotape. Why someone just cannot pick up the box and put it onto a relevant delivery van is beyond my understanding. I have now had to refund the buyer, he has been very patient. No one will admit responsibility for the lost box. I am getting tired of being pushed from one company to the other. But WHO is actually legally responsible for the loss of the box ? Parcel2Go or TNT ? Who do I take to court for the full £ 70 that I have lost ? Dave.

Hi all, I bought my sisters 50" plasma TV off her. I arranged for it to be delivered frrom the UK to Ireland through Parcel2Go (Fedex were the delviery company). My parents had this thing tightly wrapped, covered and boxed up perfectly. All over the box they wrote the words "Fragile" "This way up" "do not rest on side" etc. When the item arrived, the box was definitely dog eared and ripped in a couple of places. Opening the box, the screen was smashed to pieces. In particular, there were 2 spots where you could see this thing was placed on its side and a heavy blunt instrument was placed on top. (there was a crack on the next layer past the glass screen). There was also several dents on the back near the top which shows this wasnt just a simple accident but constant disregard for the item. I did however, have to click a part which says that they arent responsible for damage, only loss of the item. I tried to claim but was told to go through P2G, where they immediately dismissed the claim and offered me £25 prepay goodwill gesture. My feeling here is that whilst I clicked the waiver, fedex clearly did not treat the item with any care or attention, in fact its almost as if they tried their hardest to break the item with all the damage on it. Now surely this is in breach of their customer charter/declaration/statement? Would this arguement uphold if I tried to take it down the civil courts route and reclaim my money that way?