I have noted the number of concerns expressed about Parcel2Go and thought ought to add my own. Prior to the Post Office privatisation I sent the majority of parcels through my local PO. There may be odd concerns but I have to say my figures show a problem rate, expressed as the percentage of parcels that gave rise to problems, was approx 0.04%, over 3 years total. My problem rate with P2GHermes is 48.20%. A staggering figure. That is all documented. Friends and I have done 'test' parcels and sought feedback, the results have not been good.at all. I have tried taking matters up with them on their 'chat' line, almost entirely in vain. The chat operators are 'homeworkers' just manning a computer, they have no way of knowing what is really going on and have to email P2G themselves if they want info other than that on their screen. 2 operators come up with different answers. The customer service system is amongst the very worst I have even seen in a long working life. Their web info is misleading, it only includes selected positive feedback. They edit negative comments off Facebook etc. There are a whole host of issues from standard service issues to legal issues re contract responsibilities and matters of public safety. Any company operating in this way ought to be brought to the attention of all potential customers. A couple of us re now using the internet to ensure all our contacts are aware, and make others aware. We are also putting together a dossier to send to ebay as they actively promote P2G and may be able to put some pressure on. You might want to consider passing this to your own contacts?