I've used parcel2go many times and without problems. the latest and last time I've used them though they just don't seem interested when problems arise and choose to ignore you as the best option. Basically I ordered a courier through them to be sent to Ireland on the 09/10/2013. Upon sending funds and being returned to parcel2go's website to download and print the documentation which I then apply to the parcel I ran into a problem. the link just said there was an error and the parcel2go team would email me the relevant documents. the courier was booked for the following day, no email arrived. Next day the driver came to pick up the parcel and I figured he may be able to apply the paperwork, told him I didn't get to print that stuff off for it and he said he couldn't take the parcel without the paperwork. He said he would call back the next day to pick it up, no biggy I guess. Its only a day. That night I checked the order again and the paperwork was now downloading correctly, printed that off and stuck it to parcel. Checked the status and it was showing as pick up on the 11/10/2013. No driver came the next day, that night I checked the status again and it was showing collection on the 14/10/2013. Same thing then and I'm guessing you get the picture, nobody came and that night it changed to collection on the 15th, then the 16th and 17th etc I sent them an email on the 15th asking for clarification that it was in the system correctly and a driver would pick the parcel up. It said I would receive a response in 24hrs, I didn't. Infact I'm still yet to receive a response. On the 17th I got bored of trying to fix this with a company that isn't interested in doing so and filed a dispute with paypal for services not rendered to try and get my money back. I've yet to do so. So I booked a 48hr courier 10 days ago that is still set to leave my house and is currently sat at my front door. All I want is a refund so I can go elsewhere. Annoying.