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UK mobile networks look set to be forced to make it free to unlock phones at the end of customers' contracts, it was announced in The Budget. Currently, each major network offers different options to consumers who want their phone unlocked, with most charging for the privilege. Unlocking a phone allows customers to switch networks as they please. Following this week’s Budget, the government says that all mobile users should be able to have their handset unlocked at the end of their deal without paying. While it is hoping to get networks to sign up voluntarily, the government has promised to pass laws to force networks to comply if an agreement can’t be reached. http://www.uswitch.com/mobiles/news/2016/03/mobile-networks-set-to-be-forced-to-unlock-phones-for-free/?utm_campaign=insight&utm_content=160321&utm_medium=email&utm_source=uswitch&utm_term=mobiles-content-pod -
Under the current system, consumers who want to switch but keep the same number have to notify their existing provider and request a Pac code, which they take to the provider they plan to join. Ofcom's preferred option is for responsibility for the switch being placed entirely in the hands of the new provider, which would mean an end to the process of contacting the existing provider in order to end the current contract. Ofcom would like to see mobile companies handling the switching process on behalf of the customer, which means you wouldn’t have to ask for a PAC code at all. Basically, it’d be like switching energy companies, or broadband contracts, where you can choose the start date of your new contract, to try and avoid any overlap in payments, or avoid any periods where you’re not connected. Sadly, Ofcom are not able to force mobile companies to accept their new rules, but the businesses will have to provide an alternative. A final decision will be made in the autumn. http://www.bbc.co.uk/news/business-35882026
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hi, Has anyone confronted with the situation like I have an iphone with contract from 3 and now phone not working, went to apple genius bar and they confirmed that phone unrepairable and needs a replacement , went to 3 store and got info that in that case i need to purchase a new apple phone from apple store, send to them authorisation paperworks from genius bar and receipt and then they will refund that money amount back to me. So maybe someone has any experience with this? Anyone got a refund ? I need a phone , and 3 customer service says this is the only option , but it is quite big amount of money and i'm afraid that they won't refund me ? ........
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The onwards and upwards march of the ad blocker continues http://www.bbc.com/news/technology-35460785 Once again, like most of you, I hate the intrusion of ads while I'm trying to use my computer or my telephone. On the face of it, these ad blockers should be welcomed by all consumers. However, the people who will really be laughing are the banks, retailers, debt collectors, payday lenders et cetera who will be pleased to see the Consumer Action Group struggle and have difficulty paying its bills so that its very existence is endangered. This forum like tens of thousands of small hobby and enthusiast forums all over the world count on the small amount of advertising revenue to keep their heads above water and to pay their bills. We have hundreds of thousands of people who come to us every year and either simply benefit by reading all the advice and all the experience on this website or who actually get involved in discussions and ask the questions and get the help they need to stand up to the bullying and unfair treatment which is handed out every day by the companies that we all have to deal with. If this forum goes out of existence, those hundreds of thousands of ordinary individuals will lose and the companies that treat them so badly and which dominate them every day will win. If you have a choice, please don't use ad blockers – not only for this forum – but for all the small websites everywhere and for all the ordinary individuals who use them – everywhere – for every kind purpose. If you feel that you do have to use ad blockers, then maybe you should consider making a donation to the site – maybe not just once, maybe on a regular basis. We do our best to help you – but we can't do it alone. We need you to help us -
Using a mobile phone whilst driving just 2 more weeks or so left on the consultation on this matter. Has anyone been following this topic see here >> https://www.gov.uk/government/consultations/hand-held-mobile-phones-changes-to-penalties-for-use-whilst-driving please see the other links within the link as well... 'The Department for Transport seeks feedback on proposed changes to penalties for the offence of using a hand-held mobile phone whilst driving. This consultation seeks feedback on proposals for increasing the fixed penalty notice (FPN) level from £100 to £150 for all drivers. It also invites views on increasing the penalty points from: 3 to 4 points for non-HGV drivers 3 to 6 points for those that hold a large goods vehicle (HGV) licence and commit the offence whilst driving an HGV The proposals ultimately aim to reduce the number of deaths and injuries on the roads.' -
I have a contract with EE. I was browsing facebook and clicked on a link. I immediately received a text telling me I was subscribed to a service costing £4.50 per week. Needless to say, I do not feel I consented to this. Certainly not enough to form a contract by simply clicking a link. I spoke to customer services at EE who assured me the charge was cancelled. However, they have let this company charge me for 6 weeks now and have now refused to refund the charges saying that it has nothing to do with them. EE have simply referred me to PhonePayPlus etc. I think we all know that the company in question are basically a [problem] company so I have no faith in them to refund me or cancel my subscription. My argument would be that my contract is with EE and so any charges I am charged by them should be justified by them. Im not saying they should be in possession of evidence to pass on, but there should certainly be more than an 'anyone can ask for money and we will just remove it from you and give it to them' approach. That said, this problem has been around for a while and I am not the first to suffer from it so there must be some reason why nobody has challenged a phone company via the courts. On what basis can they simply pass on this cost and deny contractual responsibility for it? I have a law degree and am considering pursuing this via the SCC. What legislation are they relying on that allows them to pass on third party charges unhindered? Surely any such clause in the contract allowing this would be an unfair clause as I am a consumer?
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I received a county court claim form regarding a mobile phone contract that I disagree with that I want to dispute. I will fill in the acknowledgment of service ticking the box that I intend to defend the claim. But I am unsure then which form to send to the claimant for proof of their claim. Is it a CCA request, CPR 31.4 request, both or another. Any help would be appreciated, thanks.
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I have a dispute with EE mobile over an unpaid bill. What procedure should they have followed before reporting to credit agency..
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Hey guys, I'm looking for a little bit of help with a recent mobile phone contract my sister had taken out in-store at Carphone Warehouse. My sister made enquiries over the phone to O2 regarding any deal's that would be available for the Christmas period. It was advised that she attended a store I think she got a little bit confused as she attended Carphone Warehouse instead of the O2 store, who sold her a 24 Month Contract on O2... anyway. The purchased was made prior to Christmas, after the Christmas period it was found that the phone is not suitable for her partner and at the very first chance she attended Carphone Warehouse for a full refund. This was on day 6 after the initial in-store sale. My sister was informed it is not possible to return the product as it was put through as an upgrade . Her contract prior to this *so called* upgrade was a 24 Month Contract again with O2. This contract had finished and turned into a 30 Day Rolling Contract, she was currently on month 2. We contacted O2, who advised us they are more than happy to cancel the contract, however we must first go Carphone Warehouse and return the phone. We tried this and Carphone Warehouse is having none of it. The staff in Carphone Warehouse are very un-professional as they started to get abrupt , extremely sarcastic and arrogant. One Guy at Carphone Warehouse refused to give me his name when requested, he did however have a name tag on I could not read, he then went into the back of the store , removed ihis name tag and returned back out. When asked to speak to his manager surprisingly this was the manager. I lodged a complaint needless to say about both issues, the service received as we had a small child with us at the time and thought it was very inappropriate the level of his tone and attitude received. Which is now currently being investigated. We also lodged a complaint about how we have not been able to return the phone contract back. Our main concern is, why the contract was put through as an upgrade because Carphone Warehouse has a zero policy in returns once an upgrade with O2 has been purchased. We wrote to Carphone Warehouse about the following issues: The Mis-Selling of the contract How we should have been made more aware of the upgrade and how it was not returnable. Finally the Service Received. My sister was not fully informed that the contract would be put through as an upgrade and how she is not able to return the phone back once the contract was signed. We had a look at the contract itself she signed. The only time the word upgrade is used is under description , "O2 Direct Telecom Gsm Upgrade" The arguments we put forward , had she known the contract was un-returnable the contract would not have been signed up for She feel's it was not made clear to her that the contract was an upgrade. (I understand it say's this in the description), However she did not realise the policy of Carphone Warehouse with O2 upgrades and how she is not able to return this. She also feel's that the contract she have been a put through as a New contract because her old* contract had technically finished and she was on a 30 Day rolling Contract. Does anybody know where we stand with returning this phone? we received a letter back from the customer service department of Carphone Warehouse which states, it was sold as a upgrade and they do not accept returns. Thanks for any help in advanced. Craig -
Hello TCAG forums, I currently have an ongoing dispute with VM over a Galaxy S6 home button manufacturing issue that has been denied exchange/repair over evidence the phone has been rooted. Most of my case has been documented here - hxxp://community.virginmedia.com/t5/Mobile/Repair-refused-on-days-old-handset-due-to-root-Galaxy-S6/td-p/2918695 To summarize for everyone on these forums, the home button was loose on delivery of the phone, but operating okay for the first few days. It then began to stop registering some pushes when the button was pressed on the right hand side. After contacting VM a few days in (within 14 days) I was offered a doorstop exchange. This was cancelled a day later and I was told I had to send for repair. Repair was refused under warranty for evidence of the phone being rooted and I was quoted £200. I refused. I contacted Citizens Advice who advised me to write to them and state the sale of good act and burden of proof. I also enclosed a copy of this article - hxxp://fsfe.org/freesoftware/legal/flashingdevices.en.html I stated it was a physical fault, and not anything caused by software. Today I was contacted and told VM are sticking to their guns and the reason for the exchange being cancelled was they wanted to inspect the phone first to make sure I hadn't misused it, dropping for example. I tried to argue that I shouldn't be held guilty to misuse until proven innocent and that other companies all exchange within 14 days and inspect the handset after exchange. I have now contacted CA again, and know the next step they will advise is raising with the small claims court. I contacted FSFE via email to seek more advice on their article and law as well. Has anyone else experienced issues over flashing an android device with other software? I've had a Nexus phone in the past sent back to Google with no issues, and even read many examples of people sending phones to Samsung under warranty with no issues. Thanks a lot. -
Hello, when I log in the forum on my tablet I'm prompted to install Tapatalk, which I don't really want. It would be helpful to have a mobile view instead, as it's difficult to browse under the full view. Thanks. -
The war on mobile ads is heating up in the European Union as several mobile carriers are preparing to block these ads on their network. The latest carrier to be considering such a move is O2 UK. O2 & EE customers could soon be browsing the web free of adverts, as the company has admitted that it is in the “well advanced” stages of testing the technology that would see ads automatically blocked network wide. http://news.sky.com/story/1594267/mobile-network-plans-to-block-adverts-on-devices
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I took out a contract via "Mobiles" who are part of carphone warehouse (assumed therefore high street brand and would be just fine). Before taking out the contract I checked out my coverage on O2 at Home and Work. It showed good reception in both areas, great! The mobile got dispatched and a confirmed delivery date emailed to me, so I rang O2 before the order even arrived, and gave them my PAC Code, getting the number transfer setup on the same day as delivery. Perfect. The new handset arrived and my service has been so bad. Today I was in London Victoria with full 4G signal, but the network was so congested Whatsapp would not even connect. At my home address, I only get 1 bar of 4G, often No Service and if I walk around my house on a call it drops out guaranteed. Also at my place of work there is no reception. I use this phone as a work phone and it's important to work there. I had pre checked the signal! I contacted "Mobiles" and as I have used the PAC code, they say I have accepted the handset. They have told me they cannot provide a returns as the PAC has been used and to speak with O2 direct. Even if O2 accepted the return I would lose the £165 downpayment on the handset. What are my rights here? Do I have any or am I stuck with no good service at home and work? I had EE previously which worked fine at all of these locations. I've told Mobiles I will happily take out a contract with EE via them, I don't necessarily want to take my business elsewhere - just want a phone that works and that is not on O2 clearly.
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A claims firm that bombarded consumers with more than 1.3 million spam messages has been fined £80,000 as part of a wider crackdown against companies behind nuisance calls and texts. UKMS Money Solutions (UKMS) used lists of mobile phone numbers it had bought from data brokers to contact people encouraging them to make claims for payment protection insurance (PPI), the Information Commissioner’s Office (ICO) said. It said the fine issued to the firm was the first of three penalties totalling £250,000 it will issue this week to companies behind nuisance texts and calls, bringing the total number of fines issued over the last four months over nuisance marketing to £1m. The ICO said Birmingham-based UKMS did not check that those it called had agreed to receive marketing texts – something it was legally required to do. It said a total of 1,442 people complained during the nine-week campaign between April and June this year. No one from UKMS could be reached for comment. https://uk.news.yahoo.com/claims-firm-fined-nuisance-calls-crackdown-122734812.html#HWCuKKU -
Hi, I feel like a serious error has happened. This weekend my 3 mobile connected me to other peoples phone calls. They could not hear me on the line but I could clearly hear other peoples phone calls instead of getting through to the people that I was calling. I feel like I have violated other peoples privacy. Plus does this mean anyone can listen to other peoples phone calls? One of the calls that I connected to was someone booking a hotel. If I had stayed on the line perhaps I would have gotten credit card details! All a bit worrying really. -
Extra costs of using a mobile phone in countries across the EU are to be scrapped, MEPs have agreed, after years of negotiations. The ban on data roaming charges from 15 June 2017 has received a final green light in the European Parliament. Roaming charges are added by mobile operators for calls, texts and internet browsing when phone users are abroad. An interim cap on charges will take effect from 30 April next year, prior to the full ban across the EU. That means telecoms operators will be able to add a surcharge of no more than: €0.05 (3.5p) extra per minute for calls €0.02 extra per SMS sent €0.05 extra per megabyte of data used The cap would make roaming within the EU 75% cheaper during the interim period, the European Commission has said. http://www.bbc.co.uk/news/business-34646434
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Hi I have received a claim form and intend to fight it but I am unsure what I need to send as I understand mobiles are not regulated under the CCA? Any advice? Thanks -
Had grief from Virgin Mobile, with an unhelpful call centre staff member (not for the first time). They want to sell you a new phone, or a larger tarrif, but asking questions about the tarrif isn't what they want, and when I asked for help and followed their instructions : it didn't fix the problem.) I'm in credit with them, which credit runs out in 3 months (it was a PAYG SIM initially, topped up numerous times to get 'free data' the next month, and when it had accumulated a large balance I was never going to use, converted to a pay monthly SIM, to use up the credit balance). [VM suggested the swap to Pay monthly, given the credit balance]. So, I asked to disconnect, on a date in the future, once I've used up almost all of my credit, as one has to give at least 30 days notice. They (customer retentions) declined to take my cancellation request. Whilst I accept I have to give them at least 30 days notice (and 3 months is more than 30 days), they claim they also can't take notice any more than 30 days in advance. "It is the customer's responsibility to call us 30 days before, we can't take notice in advance" (the rep also agreed that if the customer doesn't remember to call exactly 30 days before, they will end up committed for another month's line rental...........) Is this correct? if it is, is it "sharp practice"? The best way forward? Would a letter, stating when I wish to end the contract, (sent by a guaranteed delivery (and signed for) service) work?. -
Cant beleive what they've done!! So...i have a few debts and normally just ignore all the letters and carry on with life,but recently decided i should try and get rid of the debt incase i ever need credit. I owed three mobile around £150,so i called them up and set up a payment plan,they said no further charges would be added as long as i cleared it within 3 months and didn't miss one payment whatever the amount of the first payment was is the minimun i could pay next time so i paid £15,next week i ring up and pay £30, as i had a bit extra and thought it would help,just rang up now to make a 3rd payment for another £30 and after being put on hold for 30 mins twice i ring a 3rd time today an ask for a manager,i finally get through to someone where i'm informed that the account is closed and any further payments must be made to lowell portfolio!! so although i haven't missed a payment they have sold the debt on?? i really dont know why though as i was paying on time and more than the minimum. i asked the date that the account was sold and i'm told it was in june! so i ask why they took two payments from me in the last 2 weeks if it isn't there account any more??? "dont worry,it will help you lower the debt" is there response! i then got annoyed,shouted at him and slammed the phone down **feel free to move this of it's in the wrong section**
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Mobile phone users are increasingly being targeted by nuisance callers, new research from Which? can reveal. Seven in ten mobile phone users said they had received at least one unwanted call to their mobile in the past month. Despite the rise in such calls, many mobile phone users don't realise that they can register with the Telephone Preference Service (TPS). Only 3% of mobile phone users are registered with the TPS Which? has worked with the TPS to launch a brand new free text service which allows people to register their mobile phone numbers. You can register your mobile phone with the TPS for free by sending a text stating OPTOUT to 80057 and Which? will send you a link to some simple steps to help stop nuisance calls. http://www.which.co.uk/news/2015/10/mobile-phone-users-targeted-by-nuisance-callers--420112/
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I was a customer of Talk Talk Mobile for 2 years. Finally got myself a better deal elsewhere and took my mobile number with me. I paid the final bill then received an email saying I was in credit by nearly £12. Not a lot of money but it will come in handy. I telephoned Talk Talk Mobile on the 30th of September asking for my money back. After being passed around several call centre workers offering me new phones I finally got through to someone who said they will process the refund and have it back to me in 10 working days. He took my long card number off a bank card I hold for my savings account. I waited until last Thursday (exactly 10 working days) before I phoned them back as the money had not appeared in my account. I was told it would take another day for it to be paid into my account. Yesterday still no sign of my refund so I called them again. I was furious and demanded to speak to a manager. The manager (foreign call centre) said he would take charge of my complaint and telephone me back. He did phone back today and he said the card number I had given them did not belong to a UK bank and they cancelled my refund. He told me that my refund wasn't processed because I had not given them a number off a Visa card. I asked if they would just pay the money into my bank account and I was told they cant do that. The only way they refund is to a Visa card or by Cheque!!!!! I had to give him the number off my Visa card for him to process the refund. I asked how long before the refund would take and he said another 10 working days. I asked for Compensation and he is sending me a cheque for £5. I am sure that they wouldn't wait that long if I owed them money!!!! -
Hi folks, I raise a claim via my mobile phone insurer Lifestyle Group. This is underwritten and owned by the same people as #protectyourbubble (Assurant). I go through all the process and log my claim for lost phone. My policy says that it will be dealt within 1 day. After 3 days I'm told it's been passed to the fraud department. This is due to a system that told them to do this!! Eventually get phone call from this guy Sam in fraud. He is are that I have a disability and suffer from depression. He asks challenging and private questions. At all times I am told I can cancel my claim. I start doubting myself and cancel my claim. I make alternative arrangements and get a new phone. After looking on google about protect your bubble, lifestyle group, assurant, (most bank packed accounts) are dealt with by thes people. Anyway 8 weeks later I log a complaint wi them and suggest that the fraud department bullied me, had caused exasperated my mental health issues and brought back bad memories. I also said that I have been at financial loss due to the way I was treated. The company decide my claim was valid and we agree a cash settlement for the claim...Not for my complaint. They have now offered me £100 for my complaint and I am not happy to accept. Having rad the FOS guidelines they may have breached disability discrimination legislation. I have advised the company I require £1,500 compensation and that I have evidence of the way the treated me. All calls recorded, and agents advised at time. They say they have now reviewed there practise and changed. My question is using the FOS takes a long time.m I've advised I will take legal action. Has anyon had xperience with this company and what letter should I send them. The are discussing my request but I suspect they will decline. Any help much appreciated. -
Good afternoon everyone. I have a particular story to tell: In May I have had a problem with a Lg g2 and contacted the seller, which is a shop on Amazon. I was suggested by the seller to contact a local store for having the mobile repaired. The mobile had a small problem to the headphone jack, the icon of the headphone was constantly on and I could not use the speaker. I went to a local shop and they have kept the mobile for one day and repaired it. The day after I have taken the mobile and used for one day before going back to the store because one of the volume buttons was not working. They have taken the mobile and after one week they have told me that the engineers could not turn the mobile on anymore. After that moment I went to the store at least 10 15 times and after 120 days they keep asking me to go back and waiting. Today, 10/10 I advised them I was going to report them. The mobile costed me one year earlier £310 The police told me that they do not deal with these issues and that I have to talk with a lawyer. Should a citizen pay for having their win against these sellers? This seller is the actual Shopping Palace in North End Road. I will never go back anymore there. But what to do now? Regards, Fenixo
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Experian, one of the largest credit agency data brokers in the world, has been hacked. Some 15 million people who used the company’s services, among them customers of cellular company T-Mobile who had applied for Experian credit checks, may have had their private information exposed, the company confirmed on Thursday. Information from the hack includes names, addresses, and social security, driver’s license and passport numbers. The license and passport numbers were in an encrypted field, but Experian said that encryption may also have been compromised. More ... This appears to be US but could it also affect the UK and is the UK servers of Experian any more secure than the US. Clearly, the most important victims here are the T-Mobile users who have had their personal details exposed through no fault of their own, and are potentially running the risk of identity theft. -
The amount the government charges mobile operators to use airwaves space - known as spectrum - has risen from £64.4m to £199.6m per year. Although less than originally suggested by regulator Ofcom, the price hike is likely to infuriate operators who have previously warned higher spectrum fees could put up consumer prices. Ofcom said that operators had had plenty of time to prepare for the fee increases and should be prepared to keep consumer prices competitive. But operators have not ruled out raising prices to absorb the cost of the new fees. http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/11887187/Mobile-phone-customers-facing-bill-shock-as-Ofcom-triples-spectrum-charges-for-operators.html
