Hello guys, and thanks for the recent suggestions yuo have given me in regards to this matter. I have now some updates. Once I have analysed again all the possiblitires I had to take down the SXT Scooter, I have decided to involve PayPal which I had used in that case for the purchase of the Scooter. 3 days ago, after a 1 an an half month dispute, PayPal has has granted my appeal and PayPal has decided to refund me at their own expense. The refund will not be coming from my seller. " It is a small victory despite the seller has not lost any money and they may still be doing the same thing to other customers. Again once I would like to remind that the German company, scooter manufacture has sold an item with manufacturing issues and have refused to repair the scooter. The scooter was actually sent back for repairs and they have charged me for it sending me back the scooter unpaired. This was reported to PayPal which has granted in my favor. Unfortunately the SXT will be not paying for that. The only thing I can do now is sharing with everyone what they have done. Hopefully many potential buyers will be reading this and will decide not to buy from them. Thanks, Marco

Thanks for pointing this review out, it is very helpful. I will now wait one more week for their reply to my letter (the one published above) and I will call them since they have ignored my last 3 emails or maybe 4. What has surprised me is that there are no centers which help citizens having troubles in the trading field. The police clearly told me that I have to pay for defending my rights.

Again thanks for your comment, much appreciated. I have sent the email with the correspondence about the Facebook posts and all the pictures I have sent them by first class delivery to their office 3 days ago. I would like to wait for a while before going to court, which is what I am wiling to. It is not because of the money themselves, it is because I believe that this behavior harms the users and the internet buyers. Sellers like that should be heavily punished. You are free to publish my pictures on your reply if you wish.

Hi, thanks for commenting here. Yes they have told me that they have already brought other people to court and that they were going to bring me to curt too because as a business, I cannot talk about them. Cannot a business refer to another business if something wrong has happened? I am just telling a true story, a personal experience that my customer could tell everyone. The fact is that they have sent me back the scooter with the handle bar mounted upside down and the speedometer broken. i have all the pics. By the way, the value of the scooter, an electric one is less than £1000.

Hi, thanks for your reply. Basically the issue to the jack was given because of water damaged (so the repaired said). When I gave the mobile to the local store, they have checked it and changed the part. After that the mobile was working. Once they have reopened it for fixing the volume button which was not working, I am sure they have done something wrong and are not able anymore to turn it on. yesterday they shown me the mobile opened in 2 parts and said that for water damaged telephones there is no warranty. But the fact is that I given them a working phone and they have given me back a brick. Also, if you see a water damaged telephone you have to advise the customer if you, repairer, do not want to take any responsibilities. By the way I have a record where one of the guys in the store says that they would have given me a new mobile in case they were not able to fix mine. Is this not an evidence?

Hi everyone. This is the letter I have sent to one of my suppliers. What do to when a supplier from abroad refuses to refund for a manufacturing issues on the item bought. 05 October 2015 Dear Mr. X, Request full refund Order N 6513 dated May 2015 23rd + invoice 29617 + 30 EUR for storing. I am writing to you to make official request of full refund for the purchase of the Scooter model H300 I have bought for my customer Mr. X X. As you were previously made aware of, the scooter was received by the customer with manufacturing issues such brakes not perfectly working, speedometer not set for showing the speed as described in the scooter specifications and the main issue, the handlebar broken in two pieces. After making request for repairing the scooter, I was charged for the repairs despite the scooter had arrived already broken to the UK. I was also charged for the delivery from London to the warehouse in Germany and from the warehouse to London. As a third charge, it was added an extra 10 EUR for each week the scooter was kept in the warehouse after repairs were done. In regards to this last charge, I have never received the invoice, which complicates the situation as no payments can be requested without the invoice being issued. Please, find below the steps which have brought me here: • May 23rd: - I bought the SXT H300 from the website sxt scooters. Within the first 14 days you were made aware of the issues shown on the new scooter once the parcel was opened. • June 29th - The scooter was collected by Parcel Force from the X Ltd office in London for being delivered to your warehouse in Germany. • July 6th - The scooter was received by you and the paperwork signed by X. • August 13th - 39 days after you have received the scooter in your warehouse, I was informed by email that your mechanic had finished the check of the scooter stating that they had not found the issues described be me (I have all the pictures about the broken handlebar. After checking the scooter, you have stated that the parameters of the speedometer were wrong, that the brakes needed some fixes and that the wheels needed to be inflated. All this means that the scooter was not checked before the delivery and it was received by the customer in not acceptable conditions) • August 13th - This same day you have invoiced me for repairing all these issues were shown once the scooter was received by the customer. • August 19th - You have informed me that I will be charged extra 10 EUR for each week the scooter is kept by you in your warehouse. • September 7th - The invoices 29617 (delivery plus repairing) and the non-invoice never issued (storage for the scooter) were paid to your bank account as requested in order you to re-deliver the scooter back to London. • September 16th - 73 days after delivering it to you for the scooter being repaired, the scooter was received in London and the delivery was signed by Mrs X X which has opened the parcel in front of me and noticed that the handlebar is mounted upside-down and that the speedometer is broken. (I have sent you the pictures of it) • September 17th - I personally sent you an email making you aware of the receipt of the scooter with the handlebar mounted upside-down and the speedometer broken (the picture were attached to this email). No answer was received by you. • September 20th - I sent you the second email advising you again of the fact the scooter was received with some broken parts (speedometer) but unfortunately no answer was received by you. • September 30th - I sent the third email to the same email address we have had in the last 2 years our correspondence and for the third time I have not got any reply. I have asked your assistance for a scooter that was received for the second time with manufacturing issues. After 125 days still the scooter is there on a side in the office and it is not possible using it. During this time more than one consumer and businesses defense center and departments - German Patent and Trade Mark Office, HM Revenue & Customs and UK Trade & Investment, UK European Consumer Centre, The German-British Chamber of Industry & Commerce, Verbraucherzentrale, German Federal Ministry of Justice and Consumer Protection - were informed of your behaviour, about your conduct, about your threats for having published a correct review of the issues happened with the scooter sold by you. No international laws prevent a consumer or a business by publishing on internet the behavior of another business which they have a cooperation with as long as all the statements correspond to real facts. This will be considered as a threat and valuated as such. With this letter, I would like to ask you to issue a refund for the money spend for buying the scooter which, after 4 months and 4 days after its purchase, is still not possible riding on the road (private) because of the issues mentioned above. The total amount to be refunded is: 1151,43 EUR • 873,84 EUR for the purchase of the scooter. • 157,59 EUR for the delivery UK-Germany and Germany-UK and repairing of the scooter under warranty. • 30,00 EUR extra charge for storing the scooter within your premises (invoice illegally not issued) • 90,00 EUR as anticipation for delivering back a scooter that since the beginning was not possible to ride because of its issues. As a matter of the facts, the departments mentioned above will be receiving copy of this correspondence with you in order to be updated with the development of the facts. They will be also authorized of proceeding with further investigations about this report in order to make more clear the reasons which have brought you to behave against the rules. Nonetheless they will be requested to make public this report as we strongly believe that users and potential buyers must be made aware of your conduct as a Company. I have never got an answer. I have the item broken in my house and cannot use it. What to do? Does anyone have a clue? Regards.

Good afternoon everyone. I have a particular story to tell: In May I have had a problem with a Lg g2 and contacted the seller, which is a shop on Amazon. I was suggested by the seller to contact a local store for having the mobile repaired. The mobile had a small problem to the headphone jack, the icon of the headphone was constantly on and I could not use the speaker. I went to a local shop and they have kept the mobile for one day and repaired it. The day after I have taken the mobile and used for one day before going back to the store because one of the volume buttons was not working. They have taken the mobile and after one week they have told me that the engineers could not turn the mobile on anymore. After that moment I went to the store at least 10 15 times and after 120 days they keep asking me to go back and waiting. Today, 10/10 I advised them I was going to report them. The mobile costed me one year earlier £310 The police told me that they do not deal with these issues and that I have to talk with a lawyer. Should a citizen pay for having their win against these sellers? This seller is the actual Shopping Palace in North End Road. I will never go back anymore there. But what to do now? Regards, Fenixo