Hi, Any advice really appreciated. I moved into a flat in June 2013 with a prepayment meter. I told EON and they sent me a new keycard. I used the card to top up at local newsagents every time I needed electricity. I moved out the flat in June 2014 after a 12 month tenancy. All good with the landlord, agent, council tax, etc. Now July 2015 I've had a snotty phone call from EON saying I owe them £250 in unpaid electricity. I've checked my online account with them from my time in that flat, and sure enough if shows unpaid £250. I'm minded to tell them to go forth and prosper but am worried there might be comeback on me? Thanks. Ed

Hello everyone and apologies for the long post. I have dual fuel from E.ON and was recently forced to move home. I called E.ON and informed them of the move, thinking that my tariff was going to move with me. When I received the first bill at the new address I discovered that I had been put on their standard tariff without any warning. I called E.ON to complain and ask to be put back on the tariff that I had signed up for, but I was told that it's "not possible". Naturally I took my complaint to the energy ombudsman which ,disappointingly, came back with the following: Needless to say I'm unhappy with this. Is there any scope in taking E.ON to small claims court, to force them to credit me with the projected difference between the two tariffs until my contract expires with them? Thank you for reading this far!

I like the decision to give the fine to the CAB. http://www.bbc.co.uk/news/business-32157906 HB

Hi all, I've got a rental flat that I bought after the old lady who lived in it had sadly passed away. The tenant has contacted me as she has received two letters from a DCA regarding alleged unpaid utility bills from Eon. She called them to see what it was all about and they said they "couldn't tell her as it related to 'the people before' and asked her to pass on a case reference number and contact phone number! I told the tenant that she could disregard the letters but she's she's worried as they addressed them to her so I'm looking for the right reply to get them to cease and desist! Thanks in anticipation. Chris

Hi all I have just received a bill from Eon, from over two tears ago when I switched supplier. They contacted me in September last year saying there was a problem with change over readings,and nothing until now. Anyone have any ideas about this?

This bunch [removed] have been taking £18.50 a month from my Octogenarian relatives for a number of years and carrying out services to the boiler. No one else has touched the boiler, this time round (last week) an Engineer decided to cut the supply off as there was a wing nut missing on the case and a seal was broken (which they must have done) My relatives have now been without heating and hot water for 5 days and despite numerous calls to their non helpful customer help line, no one has turned up. They are totally unhelpful, do not call back within the timescales they set and have no concerns for the safety of their elderly customers. All in all, this company are the very worst I have ever dealt with (and I've been in the building industry for 40 years) I know a thing or two about dreadful companies and bad service - Beware - do not expect any help at any time from this lot of rubbish.

Hi all, I hope that some one can give me some advice on an issue that has arisen with a policy we took out last Oct with EON to cover our boiler. I had the boiler serviced by a local company at the beginning of Oct as it hadn't been done in 18 months due to money being tight. Everything was given a clean bill of health and I have the paperwork and receipt to show this. Then after discussing it we decided to take out some cover at the end of the month and EON were offering a deal of £9.99 a month for the first 12 months. This covers me for an annual service and parts and repairs upto about £500 I think (i'd have to check the small print, I think it actually covers a replacement boiler) This was quite fortunate as a few weeks later in November the heating side stopped working, but we still had hot water. EON sent some one round (from whatever 3rd party contractor they were using) and he diagnosed that the wireless receiver on the boiler had failed and needed replacing. This is a £50 part as I know for a fact, because I had the original mechanical one replaced with a wireless one in 2009. It took them the better part of a month to actually fix the problem, giving me loads of excuses about being able to find the part and so forth... In the end after I gave them an ultimatum (I could have ordered what I needed online myself in minutes and had it delivered within 48hrs) they finally sent some one round with a new receiver and transmitter unit... which is far inferior to the one I had... But I just wanted some heating to work, so put up with the silly new clunky boxy transmitter that came with it. I watched the gas fitter the entire time he was here, all he did was drop the front panel down, remove the old one and fit the new one. He then unscrewed something on the exhaust pipe and tested the emissions. Gave me a bit of paper and left. This was last December. Cut to Sept this year and it's been nearly 12 months since the last service (start of Oct), and I want to book a service for the end of the month. I call up EON, only to be told that it had a service in December 2013.... I can state for absolutely certain that this is not true. I watched what the guy servicing the boiler did, and he stripped it down completely, cleaned it all out and tested everything, emissions, sniff tests... the whole works. They guy repairing it never took any of it apart or did anything other than replace the receiver and check the emissions. They're telling me that I have to wait until Dec for a service, which is actually 14 months since the last one... and more importantly.. 2 months into the next year and 2 months after they double the payments for the cover. Now I shopped around for better buildings and contents insurance, and managed to find cover that included essential boiler servicing and emergency repairs... Eliminating the need for a separate policy. That cover started in August and the only reason we didn't cancel the other cover right away was because we knew they had to service the boiler before the price doubled... That's what we paid for. But now they are trying to screw us out of the service we are due as part of that contract, saying that they fully serviced the boiler last December... Which is an outright lie. The mindless drone in customer services is only capable of saying 'computer says no' So I've been paying for 12 months for a service that they won't do and are lying about having done already. I'm not looking for some long and protracted fight here... I either want them to service it as they are supposed to under the contract or a partial refund of the policy to cover the cost of getting it serviced locally... which is about £60. So... what's my next step?

Hi I have red trough the forums and hope to find a solution. In summer 2012 I had a major surgery and was in an out hospital. Being alone I missed some payments to EON. I have tried to ask them as a gesture of good will and was prepared to send them proof of my surgery. They replied politely that the snwer is now they will not remove the 2 late markers from the equifax file. I am however confused as the account was in order prior to June 2012 there were no records from EON on equifax at all. The moment the payment was late they placed the red mark. Also I remember seeing a letter when I was out of hospital in the autumn advising that a default was going to be recorded and by than the debt was settled. So all the months before June 2012 when payments were made were not recorded in green and than they start with a red mark? That does not seem right to me. From my understanding I will have to cancel my contract with them in writing, move to a different supplier and than argue with equifax to remove the late markers? Any advise much appreciated. EON has made it clear they will not remove them and I am now getting declined for mortgages I apply for. Anything else on my file is good.

Hi I really need advise!!! A year and a half ago I was advised to leave my job due to health reasons, and I did so. .. I fell back on payments with eon.. .. I buried my head in the sand even when I found a new job I only made a few payments as I wasn't paid much I didn't talk to eon much avoided a lot of calls etc Now I had to sort it I had a letter turn up someone had been round to collect the money and if I didn't do something they would force entry to put a prepayment metre in.. .. So I called up... . Turns out they couldn't install one as was above 6foot.. . So I have to pay on a prepayment card, I use £72 electric a month and to pay my debt of £1600 approx I will have to pay £150 a month (that includes my £72 of electric I averagly use) I just know I can't afford it (will have to cut my already budgeted food shop) but I was scared and didn't know what to say to them on the phone! I'm at such a loss at what to do... . My husband's wages go on mortgage, council tax etc so he has nothing spare we don't qualify for benefits (only child tax) Please can someone help me Also I am with a debt management company for all my other debts and they said I only had £40 to spare each month to give them to pay off my other debts I'm in such a mess and don't know what to do :'-(

Hi, I have a prepayment meter with EON. I live in a remote area with no shops locally at all. Because of this I had a large emergency credit put on my meter, I occasionally run into it but when I have the opportunity to get to a shop I always top up enough to repay plus my usage! Never had a problem but tonight I go out as I heard it bleeping (kids hols - head not working so forgot to put any on my key this week!) but it's given me £5 emergency. I have no way to get to a shop until Monday - £5 doesn't do 24 hours in my house, what can I do? I was told the reason I had the large emergency for this reason & the one time I need to rely on it it's gone!! Why would they have done this? Tried phoning but lines are shut, I'm mum to 4 children one of whom is disabled hence why my panic!

I came to visit my disabled daughter today who lives with my ex partner. When I got there nobody was home. Whilst waiting at the door I saw that EON had shoved some notice through the door which was hanging out. As the gas and electric are in my name I took a look. I found a notice that they had installed a pre-payment meter, with a further notice that they were obtaining a warrant. Not a copy of any warrant itself but a standard letter saying that they would be applying for one on the 27th March. There's no copy of that warrant but I checked the outside meter and sure enough it had been changed for a pre-payment one. When my partner finally returned I was less than pleased with her. She admitted that she hadn't been paying attention to the bills, because they were in my name, but going through the letters I could find nothing from the court about any warrant. Nor was there any copy of the warrant. Included with this letter through the door was a breakdown of charges. They had added a £257 visit for coming to fit the pre payment meter, £57 warrant application costs and the bill itself seems to have doubled from what the earlier bills were charging! Worst of all they claim to have put £10 emergency credit on the meter, but absolutely nothing works. We have tried everything. I had to go to work and when my partner called the gas people they said they wouldn't even speak to her 'because of data protection and all that' and would only speak to me. I tried calling them and was on hold for half an hour and they were utterly clueless about what department to call. Then they promised to call me back and they didn't. Then, just to top it all off my partner called my work to tell me the outside reeks of leaking gas. So I had to leave work and tear over there. Yes, it reeks alright. So I called the emergency gas leak helpline. They told me someone would be there in an hour. That was over TWO HOURS ago. Admittedly the smell of gas has gone (because we turned it off at the lever) but I'm furious that nobody has shown. Incidentally, I read somewhere that if you are having severe financial difficulties, or have a child or someone is disabled then they will assist you better. We qualify for all three but they are just as disinterested and keep brushing off everything citing "data protection" over and over again like some meaningless mantra. Can anyone give me some advise as what to do next? It's gone 8pm without the gas ever bothering to call us back, and now we're stuck with nothing. I accept the bill should have been paid, but that's not much use to us right at this moment.

Hi guys - hope you can help Brief history: was on direct debit with eon for years but then moved house, they then read the meter and 2.5k owing. I felt this extraordinarily high and thought my old housemate had given false leaving reading, I couldn't prove it, and eventually took it to ombudsman and I lost. Throughout the time from when I moved house (including when the case was with ombudsman) I have religiously paid £30 a month, without fail. This is all I can afford in real money and I told Eon this even going so far as to send a statement of means which they then discarded despite my sending it causing me considerable embarrassment. The statement clearly showed I could only afford the £30 so ombudsman ruled bill is due in full and I've just had this six month marker on my credit file which I don't want as I have dependents and I don't want a worse future with eon trashing my file. I really can't afford this but I'm trying to take a long term view. I called up and said I'd pay the whole thing on my credit card, but I wanted it in writing they'd remove my 6 month black mark, and once it was off the file I'd use the credit card, settle in full. thinking being if I renege they can always put the mark back on! They said no they can't move it and I just don't understand this. They never told me they were going to put this mark on my account, and I've just offered to cripple myself with debt to get them remove it. Do I have any argument at all here or any hope of them removing it? questions 1. how damaging is this 6 month flag? - my file is otherwise immaculate. If a default scores 10 negative points how many does a 6 month flag score 2. what happens if I continue to not pay eon other than the £30 , which I will continue , because in real money I can only afford £30 a month 3. how can eon damage my file like this when I've been contacting them and paying regularly ? Thanks in advice excelman

Im lost for options now and this has resulted in seeking help online as E-On are just unbelievable. I live in a small 3 bed house from the past 4 years and around 1.5 - 2 years ago my boiler starts coming up with error (E34). In the past year alone i think E-On engineer has come to resolve the issue 5/7 times. In this time the gas bill has increased. My average bills are between 200-400 per bill and there is no way we are using this much and in fact we have started using less yet the bills have increased. There is no one at home during the day time and when we all get home we put the heating on and within 10/15 min the error comes up and the boiler/gas continues to run but there is no hot water nor heating in the house. To reset the message i have to turn off the boiler and turn it on again but there again it will work for 10/15 mins and the error will come up again. Sometimes i wont notice the error and realize this when im using the water. This would result to an hour of gas usage to the property but no hot water or heating. Today, when the engineer came out i told him the same problem i have told 101 time to engineers and the customer service dept. He then advised me that the boiler is missing a part!!!! How the hell can this get missed by the previous engineers. Based on this he turn off the gas supply as it wasnt safe and i agreed with him. Once he turned the gas off he checked the gas supply to the property and to his surprise he said the the meter is still going. What can i do get someone to look into this as E-On representative say that the gas entered to the property so i have to pay for it. Why should i pay for something that i didn't use and feel that there is a problem. Can anyone help??

Hi, hoping someone can give me some advice. I have a closed account with Eon, it is for my current house, and i am not disputing this debt at all, i have a couple of debts that got overdue and i am now trying to resolve them. I have totally put my head in the sand with this bill, due to the bereavement of my daughter and only now feel strong enough to deal with it. I have received a letter today from Buchanan & Wells regarding this eon account, asking for the amount in full. My question is, am i still able to deal with eon directly? I would be looking to start a repayment arrangement with them, to clear the balance, but dont even know whether this would be an option now? Really hoping i can move forward with all of this.

Hi, I moved into my flat in June last year. The letting agent told EON of the move and I went to the shop to get a pre-payment dongle. EON sent me a 'welcome to EON' letter 'let us know if you have any problems etc'. Fine. Since then I've been toddling to the shop to top it up each time I run out, only once have I ever used the 'emergency' function for a few hours. However, I received a letter from them this morning saying 'we are investigating your account, please provide copies of any receipts and your meter number'. They know who I am and my meter number already? Anyway, I called up and they say I owe money. HOW IS THIS POSSIBLE???? Surely the whole point of a pre-payment meter is to NOT get into debt and only pay for what you need at point of use? I freaked out on the phone as I'm on JSA and Housing Benefit at the moment and being chased for unpaid CTX through the courts next week. This is the straw that broke this camel's mind... There will be blood. Can anyone explain to me what I should do next before I call them back? Genuine thanks. M

Hi, I am requesting assistance on behalf of my pensioner parents' who have today received a bill for their Gas and Electricity of over £600 for usage since 2nd Oct. They have had no estimated readings since March and have had no new appliances, for this period of time they were actually away for 3 weeks, Their cooker and fire are Gas, however their Gas usage is fair. The problem arises with their Electricity, they are on an Economy 7 meter and have night storage heaters. I have called EON on their behalf this evening who inform me that since 2nd Oct they have used £500 worth of day units and £6 worth of night units. Considering that their only daytime usage is lights, microwave, television, shower, kettle etc. while their night usage incorporates all washing and night storage heating this seems to me to be disproportionate. The gentleman whom I spoke to at EON also agreed that it did not appear to make sense and he would investigate further. He has since contacted my father and told him that he needs to pay the bill and his payments will be doubled! My parents are in no financial position to pay this and more to the point the bill cannot be right. Their average usage over the last year was 5.7kwh & according to EON it is now 64.5, as I say nothing has changed. Their bill for the same quarter last year (1 extra month included and not having taken a holiday) was only £200. This is causing them so much upset and stress, can anyone please advise me. Thanks hopefully Jam

I've been having a lovely issue with EON. Towards the end of my tenancy at my shared accommodation two of the people I was living with decided they had had enough of paying bills and refused to pay their shares after the myself and my other house mate had paid ours. I spoke to my landlord who said I should contact EON and see if they would put the names of the two non-paying members on the account so they would be chased for payment not myself and my other house mate. First of all I spoke to one of their advisers and told them what the situation was and how/if EON could help. The person I spoke to said that if I posted a copy of the tenancy agreement and letter with a brief explanation of the problem they would chase the two non-payers. After about a month of not hearing anything I contacted EON who emailed me a response saying the two listed were responsible and they would look for payment from them. After 5 months my house mate received a letter from LCS ,at her new address, saying she owed the amount and demanding payment of the bill plus a £95 admin charge. After she sent them a copy of the correspondence I had had with EON it transpired I had been put on an attached but separate account that owed no money where as she was on the account owing money. After a few phone calls from her I rang EON and explained the situation. They said they would sort it. After about an hour I received a phone call from a 'resolutions manager' who asked if i was in the property at the time, I said yes and that I had explained that at the time and all the evidence I sent also clearly showed this. He then said he would look into it as it sounded like a 3rd party issue (something I am now aware of but was not told anything about and they would also have been aware of it when they looked at the evidence I sent them) After waiting all day for a phone call I rang up and the 'manager' who said EON's legal department said they can change any advice or correspondence given when they like. After a week this 'manager' emailed saying he was closing the complaint, that it was 3rd party issue and that the previous correspondence didn't matter. I then asked for this to go a stage higher, which to his credit he did but failed to inform me he had sent it up. After a few days of waiting I received EON's 'final resolution' letter which was just a copy and paste job from the previous email. I have now taken the case the Ombudsman and hope to hear from them soon. What I want to know is, can a company say you don't have to pay/aren't responsible for paying then a few months down the line just say no you are now we have decided? Also according to some bits I have read online firms like LCS aren't allowed or supposed to contact you whilst the complaint is open, LCS however have been contacting my house mate through out the process and although she said only contact her at these times and via this number they have continued to use another number at times she is at work. Any help or advice would be greatly appreciated. Oh and to say I will never have any involvement with EON again is an understatement.

Hi sorry I am new to this so not sure if I am posting in the right place. I have read my electric meter today and the reading is 22020 and my previous estimated reading is 48337, ( as my meter as been estimated readings for over 2 years as eon always call when I am at work) I am not sure if I am in credit or debt, and it is worrying me so much I cant sleep. any help very much appreciated thanks

Hello first off before I ask for some advice I must sincerely say a big thanks to all the people who offer their time knowledge and expertise in helping others on this forum, the continued support offered and the positive impact it can have on peoples lives may be overlooked but is whole heartedly appreciated. Today I am after some advice on what to say to E.ON because they have suddenly increased my gas & electricity monthly direct debit from £107 to £250 for the next 12 months. (they gave me 10 days notice in writing) I feel this figure is unreasonably high for me to pay each month. Over the last 2 years I was automatically set on a tariff and only ever advised by E.ON to pay £107 p/month to cover my usage, Today it is now clear I wasn't paying enough each month and have now accumulated aprox £950 worth of debt. (its hard for me to understand but apparantly my electricity and gas usage has nearly doubled although nothing has drastically changed ergonomically in my household). I appreciate in retrospect I should have paid more attention to my annual statement and contacted them earlier to question my payments however, according to their terms and conditions, website pledges and the Energy Retail Association (ERA) Code of Practice for Accurate Bills, E.ON "will take all reasonable steps to ensure your payments are set at the right level. This includes reviewing your account proactively to make sure your payments are sufficient to cover your energy usage." My argument is.... If E.ON had proactively reviewed my account early I would have been better informed, and in a position to select a more effeciently priced tariff thus reducing my annual bill and subsequent debt. Their are also ambiguities on my on-line accounts energy usage chart (i.e 4 months of paying less than £5 a month for electricity usage last year which makes no sense). In summary i would like E.ON to reduce a percentage of my outstanding debt because to a degree their inefficiency has put me as a customer at a disadvantage, I would also need them to lower my monthly direct debit payments to around £160. (this covers my usage and pays £10 toward the outstanding debt) Questions 1. what would your advice be ? 2. Is telephoning best or should I write to E.ON ? and would It be best to deal with a manager or higher ? 3. What would be the best way of asking for a reviewed/reduced debt figure taking into account my personal circumstances and their apparent proportional lack of proactively maintaining my account ? 4. Can I write them a notice / offer to pay say £10 p/month over 10 years to pay of the debt on top of my monthly tarrif ? 5. is there any powerfull legal terms i.e neglegence, I can use to get my point accross Thanks in advance for looking at this really appreciate your advice Kind regards Lee

I've recently been hit with a massive bill from Eon which I was thought was being paid via DD which had failed and I hadn't noticed and admittedly hadn't opened my post so they sent a bailiff who left a very threatening letter explaining all the extra costs I was going to incur when they apply for a warrant to enter my premisses for the fitting of a pre-pay meter I logged onto my online account and it appears I'm not on any kind of tariff or price plan and according to their charts I'm somehow (despite being at work 5 days a week 8am-7pm) using 70% more energy than equivalent customers in a 3 bed semi They are wanting minimum repayments of £200 per month on top of my monthly bill which I can't afford but they wont budge and unless I pay are continuing with the court application for a warrant to enter What can I do? Thanks in advance

Eon, our energy supplier has slapped us with a £10 charge for late payment of our bill. We pay for our energy on a monthly basis using readings from our smart meters. Readings are taken on 7th of each month and we pay usually just before the end of the month always around the same date give or take a couple of days this month being no different. We have contacted them and demanded that this charge be withdrawn and they have refused. We have asked for a breakdown of how this charge is arrived at and they have not given this breakdown instead referring to their"terms and conditions". We think that this charge is a penalty and is not lawful and have informed Eon of this. Also of our intention to escalate this matter if the charge is not removed. Any advice would be welcome.

hi , I have just moved in to a property that used to be economy 7 as it was all electric and since gas has been installed ( GC heating) and gas cooker. I have spoken to my supplier EON who have said that I was still on economy 7 and that they would not change the meter to a standard and i am being charged at day time rates !!! I Don't use much during the night but i am still paying the economy 7 premium day time rate!! Tried to switch supplier to to get cheaper deal but they have me as economy 7 . Can eon do this ? why should I have to pay a premium for electric!! Meter are not prepay but credit meters

So i am asking for my mum youll have to forgive me im trying to get every little bit of information about it but she either has trouble remembering minute details or did not ask for information directly from Eon. But she says this was over 20 or so years ago she applied to be on a plan called staywarm at a fixed price for unlimited energy/electric after seeing it advertised in the paper, it was apparently for anyone on benefits at the time. Now maybe 4 or 5 years ago they told her she was too young to be on the plan (60 or older) and so put her on a normal tariff and slapped a huge bill on her at which she pays £30 a fortnight (plus the normal bill. Now what i am asking is, my mum recalls telling them her age of course, and i am not familiar with what this tariff was at all was the age limit always 60 year old? and if it was not and it changed to that limit at one point is it down to her to Notify that she is too young? Or EON? I mean she literally went from an unlimited tariff at a fixed rate to a pay meter which has charges on aswell as a £1000+ bill. Im going to be ringing them up myself shortly to find out what the hell is going on so i will add more details in later.

Hi guys, Just looking for a little advice on the best course of action. I have a 2k debt with EON. I am with Payplan, and they sent an offer through of 80 per month. This was then rejected by Payplan. What would be the best thing for me to do here? Continue paying through Payplan despite them rejecting the offer? Should i contact EON directly? Will they just issue a CCJ? I really cannot afford anymore than i have offered through Payplan. I have moved house in the last couple of months and my current supplier is not EON. Any advice would be greatly appreciated. EON are the only company to have rejected my offer. KatySue.

Hi I got a bit behind on one electricity bill and couldn't pay it. I have paid it now though. I had a letter saying if I didn't pay it would go to a debt collection agency with a £10 charge. Two days ago I had a letter from UDS headed intention of court action in big letters. It then goes on to say it's a final demand before passing it back to eon for further action which may involve cutting me off. I have paid it all bar the £10. Is the extra charge legal and from reading on here a letter headed intention of court action can't be. TBH it brought on a panic attack and I borrowed the money