I have received response from Capital One upholding a PPI complaint. However, although the figures are fairly small (they suggest PPI Premiums paid were £157), the amount of compensation offered does not (in my opinion) take into account the age of the 'issue' (account closed 18 years ago!). Am I correct in suggesting that statutory interest compensation should be applied at a rate of 8% per annum (simple - not compound)? Tried the calculators in CAG library but links don't seem to work! Had similar concern with a couple of Barclaycard complaints - upheld and compensation offered but with paltry interest calculations. Did complain to BC but they stated that was their standard approach - and tough! Does anyone have any knowledge as to what final settlement figures should be based upon? Any help much appreciated! Apologies - this posted in wrong Forum by mistake (should have been PPI) but cant move?

National Minimum Wage: Workers win £2m compensation READ MORE HERE: http://www.bbc.co.uk/news/business-40952205

I have a case with PRA, made a CCA request for information and deeds of assignment, they only write a letter to say they have requested for the information from OC and the deeds of assignment is a confidential information consisting of their business secret, but they agreed in the letter that they will bring it to the CCJ set aside hearing but they said they will blank out confidential info. What defence options do I have in this scenario ? No CCA request was honoured What happened in case the deeds has been altered as stated Also the fact that I have not been given opportunities to review the document before hearing ? If they are challenging my set aside application, I have not been presented their WS?

Hello, I recently got back from a holiday in Portugal where our flight was delayed by 3 hours going out there. I submitted the claims form and this is the rubbish I get back; Dear XXXXX Flight No. XXXXX Gatwick to Faro 25th June 2017 Further to your claim for delay compensation, we are writing to advise the outcome of our investigation into your case. Monarch Airlines aims as its first priority to provide its passengers with a safe and efficient service. We are sorry for the delay you experienced that has led to your claim for compensation. We would like to reassure you that every reasonable effort is made to ensure that our flights depart on time and in the unlikely event we are unable to do so through disruption, we aim to provide a solution at the earliest opportunity. As previously advised, in some circumstances passengers may be entitled to compensation for delay arising from such disruption under European Union laws. However, any monetary payments are subject to certain criteria being satisfied. Under these laws where the disruption is caused by an ‘extraordinary circumstance’ which the airline was reasonably unable to prevent, the carrier is not obliged to pay compensation. The Civil Aviation Authority and European National Enforcement Bodies have published guidelines regarding what can and cannot be considered as extraordinary circumstances and we base our decision on these guidelines. Our records show that due to high winds three of our aircraft were unable to return from Spain and were forced to remain overnight in Arrecife on 24th June. As a consequence of these aircraft being unavailable for their planned flights as a result of the weather, there was severe disruption across the entire flying programme. This led to a number of flights being cancelled leaving many passengers unable to travel to their intended destinations. However, and in order to avoid cancelling your flight, our operations team were able to implement changes to the flying programme and utilise our standby aircraft. Unfortunately and despite our best efforts this did lead to the unavoidable delay to the departure of your flight. Having considered the factual background of this case in accordance with the published guidelines and applicable case law, we are satisfied that the disruption was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given. All flight delays are fully documented in accordance with the requirements of our regulator and the relevant legislation in place. Please note that this documentation cannot be disclosed to passengers nonetheless we actively supply this to the Civil Aviation Authority and National Enforcement Bodies upon request. Yours sincerely XXXX XXXXX EU Claims Advisor Monarch I find this unacceptable as the delay was caused by flights the day before! Also if it was caused 24 hours before they had ample time to inform us. This also lead to us missing the first day of our villa as we didn't arrive until the early hours of the 26th June. I would appreciate your input on this and advice as to whether I am being unreasonable and I am not entitled to compensation. Or the best way to proceed in getting compensation that might be due. Kind Regards, tissot

I contacted this uk company to complain that they didn't provide help when they claim they do. The lack of help has left my two daughters with health problems. The company admitted fault and offered me the entire holiday cost back which I accepted because I was in shock. Upon reflection I'm regretting accepting it. Is there anyway I can contact them and tell them I now don't accept it and want a higher amount?

Can anyone give me the latest situation in respect of claiming compensation in relation to Payday loans which are over 6 years old. I've read suggestions from 12 months ago that the Ombudsman was starting to look at these loans. What's the latest?

Hi I apologise if this is in the wrong forum but I'm trying to determine my rights and who I should be addressing my concerns to(and potentially taking legal action against) Please forgive me if I go into a lot of detail as I'm not too sure what is pertinent and what isn't. In February of this year I booked return flights from Manchester, UK (MAN) to Jacksonville, USA (JAX) through Netflights, travelling on the 6th of April. The carrier was listed as Virgin and the only route was via Atlanta. Both flights were listed as Virgin operated with the correct VS code although it appears hat the Atlanta to Jacksonville flight was to be operated by Delta Airlines. Upon landing at Atlanta I received a text from Virgin advising my flight (17:45) had been cancelled (It was still on the Airport boards) and that they had rebooked me on the next flight out (They hadn't). I approached a Delta desk representative who refused to confirm that my flight had indeed been cancelled as it was still listed on the boards. Approximately one hour before scheduled departure time the flight was cancelled and I then attempted to use the automated system for assistance and rebook but it kept telling me that I had to speak to a representative personally. I therefore started to queue up at the Delta service representatives area, which was by now almost the full length of the airport long. Eventually by the time I managed to speak to someone a further two flights (operated by other carriers) had departed to my destination. The representative, however, was very helpful and rebooked me on the 20:30 flight to Jacksonville but advised that it was delayed until 21:30. This delay kept being pushed back until shortly before midnight the now 01:30 flight was cancelled and the queue for the customer service representative was even longer than before. Delta had by this time marshalled some executives onto the concourse to offer aid and assistance however this seemed to consist of 'I think you'd better speak to someone on the desk'. I was also advised at this time that there were no further flights before the morning and that there was no possibility of overnight accommodation being provided as it was classed as a domestic flight despite it being a connection from a trans-atlantic one. I should say at this point that no food, water or communication assistance was offered or provided despite my speaking to multiple Delta agents on the concourse. After getting to speak to a customer service representative they advised me that they could put me on a flight to Jacksonville at 11:30 the next day but I had lost all faith in their ability to get me to my destination by this time and so nearly seven hours after my scheduled departure I asked them to cancel the flight as I was exhausted and in need of a bed and a shower. I then went to collect my luggage from the Delta luggage area only to be told that I could not have my luggage and that they would not send it onto my final destination, more I had to collect it from Jacksonville Airport in two days. A task that effectively took a day out of my holiday as I was approximately four hours drive from Jacksonville Airport. Now the reason for the delays (that made headline news in the USA) is that there was a hurricane and the official Delta response is that it was Force Majeure however I've contacted the Aviation authorities in the USA who confirm that while flight operations were disrupted at Atlanta due to bad weather they authorised the resumption of flight operations around 14:00 the day prior to my arrival. My feeling is that the delays were caused by Delta's inability to get their planes and crews to the correct location despite having had over 24 hours to do so. Certainly the weather permitted my flight from Manchester to land without being diverted and other airlines were struggling more becuase of the volume of people transferring to airlines not Delta than any weather issue. In my opinion weather should be classed as Force Majeure but bad management during bad weather is well within the control of Delta. This might be considered the end but it gets worse from a customer service perspective. Upon my return I approached both the company I had booked the flights through and Virgin Atlantic regards flight delay compensation plus a gesture of goodwill for the lack of accommodation, food, water, communication assistance, etc. Netflights have taken the position that they provided the tickets as advertised and that any such claim should go through the carrier which in this case was Virgin Atlantic. Virgin Atlantic are taking the position that despite the flight being coded as Virgin the carrier was Delta and all communications should go through them. Delta have refused to respond to multiple attempts at communication for updates and advise on the status of my claim. While I really don't want to go down this route I'm starting to feel that legal action is my only recourse as every party is either trying to say that it wasn't down to them or simply not talking at all. So I guess the question I'm asking is who should I be addressing my concerns/potential legal action to? Should it be the seller of the tickets, the name of the airline on the tickets or the actual airline subcontracted to provide the flight?

Hi All, Please bear with me. I was made redundant over a year ago, and as a single Mum, I've just started my own business, but am still relying heavily on benefits while I find my feet - financially. Our landlady's told us she's selling the house in June and as we've been here for 5 years and are so happy and settled, I'd love to somehow be able to buy it. The house is expected to go on the market for 220K. My mum recently sold her house and has a 30K deposit she can give us and I'm now considering the following options: 1. My ex, who earns a good wage (100K) can 'Buy to let' for us? This sounds too good to be true - what are the issues surrounding this? 2. Would my 71 year old Mum be able to re-mortgage her house that she owns outright? It's value is 200K. Is she able to do this at her age - how much could she raise - again - what are the issues surrounding this? I'm pretty convinced that our dream's not achievable, but I thought I'd ask here first - I've heard great things about this forum. Here's hoping, Many thanks in advance.

Many people had their Bank Holiday weekend ruined thanks to IT problems at British Airways. If you were affected by this - you are entitled to compensation. You will find out how to do this in the articles linked below. http://www.bbc.co.uk/news/business-40082519 Apparently the sooner you submit your claim, the better - it could take months for them to settle !

Hi all Three weeks ago I was hit from behind whilst stationery at traffic lights. The driver was doing about 60 in a 40 zone, had been driving in the oncoming lane and upon their return to the proper lane, hadn't given themselves time to brake sufficiently and went straight into my bumper. I did attend hospital on the day, with a blood pressure of 180/107 and some pains forming in my neck, back and hips. Fast forward a couple of weeks and those pains have gone, so have the headaches and the 'confusion'. I am due to see a physiotherapist this coming Monday, but with the 3rd party insurer admitting full liability and to pay all costs without question, they have pre-empted the PI claim and offered £1,700. I've told two people about this and they tell me that's quite a low sum. I imagine it is, but what I would like to know is, what sort of sum should be acceptable? The principle of the matter is that the driver who hit me was driving like an absolute lunatic, and I had to deal with a significant amount of paperwork, phone calls and messing about with hire cars that I obviously wouldnl't have had to do if I hadn't been hit in the first place. Thanks in advance

Hi all, About 12 months ago my partner and I bought three ceiling lights from Dunelm and fitted them using the recommended bulbs. Over the past 12 months dark stains have appeared on our ceiling above each bulb. A sample light was sent back to Dunelm who investigated the issue with the supplier and eventually accepted liability, offering to pay to have our ceilings repainted. This is all great and we're happy with the service. We obtained quotes and sent a middle-of-the-road quote to Dunelm for approval, however they refuse to send me the money, instead insisting the money is paid directly to the decorator we contract to do the work. I have a few issues with this. It's not the decorator who has suffered a loss, we have, so why is not us who are compensated for an agreed sum? Second, I have never paid upfront for any work in the past, which appears to be what Dunelm expect me to do in effect. I guess my question is, is there any basis on which to insist it is me who is compensated, leaving me free to contract whomever I wish?

For the full story - https://www.theguardian.com/business/2017/mar/24/broadband-users-in-line-for-millions-in-ofcom-compensation-plan

My wife and I booked a flight to Vietnam, with Vietnam Airlines (through a broker). Less than 24 hours before, we were telephoned by the broker to say the flight would be delayed by around 8 hours as was the incoming flight from Vietnam by their Airline, upon which we would be departing. This threw pre flight and post flight travel arrangements into chaos, at such short notice, but there was nothing to be done to prevent that, so we just got on with it. As our arrival was delayed by just shy of 9 hours, I understand we can claim compensation. Vietnam Airlines have a London office so I emailed my claim to them but they have not replied. Accordingly, I've decided to post them a hard copy of my complaint and compensation claim. Do I need a "Proof of Delivery" or is a "Proof of Posting" slip sufficient, please? Thank you.

I have a clear cut situation.... My original phone contract was on orange but after the merge of orange/T-Mobile which is now known as EE.....I was upgraded onto EE. Due to an internal error on their end (which they have admitted to the ombudsman) the original orange account did not get closed which resulted in the company automatically billing me twice (no money was ever attempted to be taken for the original account after upgrade) which resulted in missed payment/default put on my credit file. The kicker...... How I came to find out that this error occurred was when I was speaking with a mortgage adviser who recommended I check my reports before going ahead with application. To keep it short, the company ignored my "recorded delivery" letter and by the time the ombudsman was able to get involved (2 months after letter) I had to sign a years tenancy agreement wasting another year as I could not apply for a mortgage with a default, not to mention paying more for a house next year. I was constantly being hassled by dept collectors throughout this whole ordeal and taking into fact what this error has cost me....should I take this to court to get some form of compensation or take very small fee being offered by the company? Company has confirmed it was their error. Any advice is greatly appreciated.

Centrica-owned British Gas has to pay 9.5 million pounds ($11.9 million) in compensation to customers who faced billing problems after the household energy supplier upgraded its system in 2014, UK energy market regulator Ofgem said on Tuesday. Ofgem said British Gas, Britain's biggest energy supplier, had shown failings in its registrations, complaints handling and billing processes for business customers and over 6,000 new customers had experienced delays registering with the supplier. https://uk.news.yahoo.com/british-gas-pay-9-5-million-pound-customer-110752334--finance.html

Hi all, I'm here to see if anyone can guide me on my rights please as sofa I've just found a brick wall to bang my head against! I sold a guitar on eBay and sent it via Parcel Force 48 fully compensated at slightly more than the guitar was valued for peace of mind to the buyer. The guitar was in a thick padded Gibson case (soft type) that lots of inbuilt protection. The guitar was then put in a slightly modified cardboard guitar box and wrapped tightly so there was no room for it to move around. The box was then covered top to bottom and around the middle in white and red fragile tape so it could be seen from all directions. When I took the box to my local post office the post master said "due to security reasons can you please tell me whats in the box?". I told him it was a guitar and he laughed and said he knew due to the shape. I paid £16 for the postage using Parcel Forces 48 service and an additional £15.00 in compensation to insure it up to £600. The buyer contacted me a couple of days later and said the guitar had snapped where the neck meets the body and sent me pictures. I immediate filed a claim with PF, sent proof of postage, compensation, pictures of the guitar before and after and proof of value. Two days later I got a email back saying it was rejected as the packing was insufficient. I challenged this as I had sent many guitars before using the same packing method and asked for evidence. They showed me a guide to packing a guitar and how they "recommend" there method but couldn't show me anything in there terms of carriage that a claim would be rejected for not following there "recommendation". I was then passed to an manager who then pointed out that there was a problem. Under PF terms of carriage it states that items excluded from the enhanced compensation include all musical instruments. So it turns out that they have said they have turned my claim down due to insufficient packing however they doing even offer insurance (compensation) for any musical instrument never mind how its been packaged. PF told me that its the PO fault as they should know the PF terms and that they do not offer enhanced compo therefor should not of sold it and made me aware. They said that the PO have a system called Horizon and that clearly gives them clear details on what can and can not be covered. Taken from there website - Musical instruments - no enhanced compensation is available. I went back to my local PO where I shipped the guitar and the post master became immediately defensive when I said PF will not and do not offer enhanced cover on any musical instrument, He claimed he did not know this and he was accepting no liability. He later phoned me maintaining he was not liable but admitted after looking through terms of carriage found the exclusion for musical instruments but referred me back to PF. So this is where I am. I believe that I was miss sold compensation by the post master at my local post office. He knew it was a musical instrument, he asked me what it was. He still sold me the compensation even though they did not offer it for what I was shipping. If he pointed this out I would never of sent it and told the buyer to collect in person, cancel or take it at his own risk. PF have offered me the £15 I paid in compensation back but I have refused this as I believe that if I accepted it I would close this situation and have no comeback. So where do you recommend I go next? Has PF been neglectful in handling my Parcel or have I been miss sold by the post office? I am currently £500 down and can't really afford to be. I have an appointment at the local CAB office but this isn't for a couple of weeks due to them being busy and my work commitments. Any advice would be greatly appreciated. James

READ MORE HERE: https://www.gov.uk/government/news/better-combat-compensation-for-armed-forces The link to the Consultation is on the above link.

The maximum compensation payable to account holders and savers if their bank collapses is to return to its previous limit of £85,000. The Bank of England said the change to the Financial Services Compensation Scheme (FSCS) would happen by 30 January 2017. The compensation limit was lowered to £75,000 in July 2015, following sterling's rise against the euro. The FSCS covers current and savings accounts, and cash ISAs http://www.bbc.co.uk/news/business-38050155

http://news.sky.com/story/fca-says-750000-mortgage-customers-could-net-compensation-payout-10623570 I dont think this is or was a blunder - it was a deliberate action by the mortgage companies.

Hi all. Am new to the forum and was looking for some advice. Apologies for this being a bit of a long story... I bought a Vauxhall Corsa in March this year and immediately had problems with it. It went back to the dealer with a rattling noise and they did some work on it and replaced a part of the exhaust, a heat shield and one other part. The work was done over a number of visits because nothing was sorting out the noise. In total they had the car for about 15 days (separate one day visits) and the problem wasn’t fixed. They eventually told me it was a normal noise so there was nothing else they could do. I took it to another dealer in the same group who said it wasn’t a normal noise and engaged with Vauxhall to fix it. It needed various new engine parts, a new turbo, more exhaust work and some electrical work. This took about 3 months to do because of delays with parts. I was given an older Corsa to use while it was being fixed. I got the car back about a week ago and after being without it for about 4 or the 7 months we have owned it. I spoke to Vauxhall who said they can’t give compensation but offered a 3 year service plan as a ‘gesture of goodwill’. I think that something more substantial would be fair since I pay about £240 a month on finance which on its own means I have paid almost £1,000 for a car I haven’t had. Any help or suggestions on whether this is a fair offer from them or if I should be taking a different route would be hugely appreciated! Thanks!

I apologise if this is all over the show as im still extremely upset and its all still fresh. I basically posted a product which I sold to someone worth £200, I posted this product (to Manchester) yesterday late afternoon and it has come to light this morning that this is a fraudulent act as all emails sent to me from Paypal were indeed fake emails and the buyer is a fake buyer, I came to light of this when I called Paypal this morning with concerns of seller protection after reading lots of fraud stories about sellers/buyers on Paypal. They told me the emails were fake, etc. The transaction for the payment was also fake. Now I assume this parcel wouldn't have gotten too far with it being late afternoon yesterday and it being Sunday today, this has been posted Special Delivery Guranteed, recorded and signed for. I immediately call Royal Mail after getting off the phone to Paypal, and Royal Mail said i needed to get in contact with the police and log it as a fraudulent act, I was directed to action fraud online but phone lines are closed on weekends and the website to get in contact with police if it was fresh and lines were closed, so i did, they took down information from me and have booked me in to see someone at the police station tomorrow morning, since booking this the police station have called me back twice double checking information and taking down the "buyers" home address, where the product is being delivered to. I phoned Royal Mail again to see if they can do ANYTHING, I made them fully aware I am in contact with the police, i have a crime number and im seeing them tomorrow, I told them that i didnt want to come and get the parcel cause i understand they just cant, but to maybe at least hold on to it for 24 hours, they tell me over and over they cant do anything. Police contact me after this phone call to see if i tried anything with Royal Mail, i tell them they cant do anything. Now I understand rules, policies and all that which is why i didnt ask to come and get the parcel or to change delivery, But they are aware there is fraudulent activity is going on so i was a bit annoyed they couldnt keep hold of this for a day or something, Im wondering that if the police can not stop this and the "buyer" has gotten away with this if theres any kind of compensation I can claim on Royal Mail, especially since i made Royal Mail make some kind of note on their system that this is going on, which the lady said she made a note though it wont improve my situation. I did try to post a link from Royal Mails website stating some things around fraud but because of post count it wont allow me to post links but it states: Insure high-value goods If you are sending something valuable, use Special Delivery Guaranteed™, which will give you up to £2,500 compensation. Seller protection schemes will protect you against a fraudulent claim if you get a signature on delivery. (Sorry for the essay) Any help is appreciated, so upset with myself for not detecting or smelling this a mile off.

Hi guys, I desperately need an advice regarding a flight I booked from the travel agent called Tripsta UK. It was CSA (Czech Airlines) flight operated by Smartwings, departure on 28/6/2016. The flight was cancelled on 24/5/2016 but nobody let me know about it and nobody wants to pay me any form of compensation. Tripsta said that they sent me an email on 21/6 but I haven't received anything. I checked my email box throughout. They sent me a print screen of the email and the email said to contact them back by 24/6/2016 to confirm the change but I didn't contact them back so I didn't confirm anything. They rescheduled the fight automatically on 28/6/2016 at 21:20pm so we had 14 hours gap! Even if they sent me the email on 21/6/2016, they still didn't act according to the regulations issued by EU (Regulation 261/2004) which says that they have to inform me 2 weeks prior to the departure. Therefore I believe that the compensation should be paid to me. I contacted the airline and they said they can't take any responsibility for that because the flight was purchased through travel agent and not through them. They also informed me about Resolution 830 D, paragraph 5 issued by association IATA which says that if the flight was purchased through travel agent, the travel agent should inform me regarding the change.. It says:"“the Agent shall notify the customer of the reservations status of all segments and associated services and of any changes thereto. “ The problem is that Tripsta says that according to their terms and conditions they take no responsibility for any changes regarding the changes of the flight schedule. To be more specific, their terms and conditions says the following: In addition, according to our terms and conditions 4.4.2.1. Changes to flight schedules " "In case of re-timing of flight time schedule, if you provide us with contact information, we will endeavour to notify you of any such changes. However, it is your responsibility to check with the airline that the flight (and any onward flights) you have confirmed is operating as booked. We strongly recommend that you contact your airline at least 72 hours before the scheduled departure of each flight to do this. Please note that for some airlines it is mandatory to confirm with them your intention to fly. We have no control over airline schedule changes and accept no liability for costs which may arise as a result of such changes." But I still think that despite of their terms and conditions, they should follow the laws issued by EU as the laws issued by EU has higher precedence than their terms and conditions. Am I right? The point is that nobody informed 2 WEEKS prior to the departure regarding the cancellation and according to the EU law I should have been informed. I'm in the positions when both sides blame each other or they blame me and nobody wants to pay me the compensation. I was travelling with my mum, we didn't sleep 24 hours because of this and it caused us lots of stress and it cost us lots of money to get home because we had to pay lots of money for taxi to get to our hometown at night. It was horrendous experience and I strongly believe it was the fault of the travel agent and the airline. Could you PLEASE advise me what to do and how to get some money back? Thank you so much. Raduska

Hi Folks… Some advice please, in October wife and two daughters flew from Manchester to New York JFK, flight was with American Airlines booked with British airways. Outward bound flight delayed for 3 hours and 40 minutes, I understand we may be entitled to compensation and so I submitted a claim to American Airlines. After a month they have replied saying that I must send a power of attorney in order that they can deal with me. I fully expect that American Airlines will try their best to avoid paying any compensation and my concern is as they have provided no pro forma for the power of attorney will they simply sit on this for a few more weeks and then say it is not in the correct format or something similar. Would I simply be better to submit new claims from my wife and elder daughter and if so what should I do regarding my younger daughter who is a minor? Thanks in advance Nosnibor

Dear All I would like some advice upon whether to pursue a claim for compensation against BT. Briefly back in February I accepted an offer to transfer my phone line and broadband from Virgin Media to BT. As part of my original acceptance of BT's offer I had paid a year line rental upfront at the time of order. Within a couple of days Virgin Media persuaded me to stay by dramatically reducing my monthly payments significantly below what BT had offered. I then followed BT's procedures and cancelled the order, well within the 14 days "cooling off" period. As by end of May I had still received no refund despite speaking to BT's telephone "support" line several times I prepared and sent via recorded delivery the letter below. On 7th June I received a call from Oliver at BT in response to my letter. In short he told me that BT had no obligation and therefore no intention of compensating me for anything but the original annual rental, but he conceded that he could authorise an ad-hoc payment of 15.00 pounds by way of apology that the situation had not yet been resolved. I replied I found that unacceptable and I reserved the right to pursue a claim via the court procedures mentioned in my letter. He said that he could do no more and would escalate my complaint to his manager. Later that day I received the email below. On my return from holiday on 23rd June I had received the Final bill below. At this point, 24th June I have received neither a refund by cheque nor one via my credit card of the annual line rental payment. My question to the group is: All contributions and advice gratefully received. 2016 06 07 - VOL013-122500421722.pdf 2016 05 17 - Claim for compensation etc.pdf 2016 06 08 - Final Bill.pdf

Hi there... Talktalk will be offering my pensioner dad some type of compensation package for mistakenly disconnecting his phone line in error after his wife passed away but despite me taking 6 weeks desperately trying to get his old number back, they've finally told me it's not possible due to technical issues of his 30-odd year old number being on an old exchange and they operate on some new exchange. Believe me, I fought to get his previous number back (and spent a heap of money calling their 0870 number and being placed on hold for ages), even consulted BT about it and actually tried going back with them to get back the old number as i was told it is still available but unfortunately they advised today that they cannot get the old number due to the same technical issue. As you can imagine, my father has many people around the globe, some of whom he speaks to every few years so it's all a HUGE inconvenience, not to mention him having to now remember this new number. URGH! Anyway, I have decided to go back to Talktalk simply because their initial goodwill gesture package to me was very good: £23 per month for unlimited broadband, phone anytime, free mobile calls on mobile phone plus free international calls for a year. I've asked for a better offer then the one above as it is now established that he cannot get his old number back. My question is, what is a good compensation package from them? I also looked into getting them to give him a golden number but I don't think they do that service. Shame. Any ideas?