Showing results for tags 'data'.
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I work for a local authority doing criminal prosecutions and have been involved leading a case with a dangerous mental health patient. During this time he has been violent to me and other individuals, threatening people with knives, guns and rape. I have also seized equipment from him with a case pending. A partner organisation is running a civil case to evict him, but in doing so have disclosed to him, my full name, date of birth, home address, home phone number, place of work and employee number. He has seen and retained the information. With the cases pending, all agencies - council, housing association, mental health team and police, consider that myself and my family are at great risk as the individual lives 10 minutes walk from my house. The housing association have accepted a breach of data protection, but offered no redress, so I am considering pursuing damages in court. With the tightening on damage claims, does the forum think i have suffered damage and distress ? (I do, and the house has been altered to make it as secure as possible, however the wife and kids are extremely uncomfortable) Thanks for any advice.
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5 years ago was called into branch and was talked into converting my credit card balance which was at the time £9,800 into a bank loan, at that time i was classed as self employed and 63 years old without saying a single word about ppi they tried to sneak it in , i spotted it the next day and duly cancelled the ppi out of the blue i get a letter telling me that i would not get all the benefits on offer with ppi on my 65th birthday relating to my credit card which i had been talked into converting to a bank loan, i had been paying ppi for over 10 years on the card without knowing i had it, to cut a long story short i put a claim in for this missold ppi on my credit card they have done nothing but lie and used delaying tactics since at last they admit it was misold and they say they sent a letter out on the 18th march still not got it despite at least 6 calls to the help line am being ignored by all i speak to and send emails to managed at last to get the man on the help line to dictate this letter over the phone was told that they had put 173 pounds into my account as due to the passage of time they have no record of this credit card and they consider this to be a fair offer still not had this in writing but told him over the phone where he could stick his offer am still awaiting anything in writing where do i go from here
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Hi, I am in the process of trying to tidy my CRA files. having been on a DMP for 7ish years through PayPlan. I have attained most of my information from my creditors through SAR and CCA requests and I have found the majority do not update the CRA files with a true reflection of payments made etc. (I know I shouldn't really be surprised ) I am in the process of reviewing one of my creditors, for whom I did not make any payments from Feb 06 for 5 months, then I started a DMP. This is a great example in that Default Notice and Formal Demands were made after 3 years of being on a 'temporary' DMP (at the start the DMP manager showed a budget to last in excess of 7 years!) and they defaulted me in 2009 as I only just then entered into a 'long term' repayment plan. (Not sure whose fault that was, Pay Plan or OC). At the time I didn't challenge the entry of the default, I was bit 'head in the sand' whilst just making the repayments every month as I wrongly assumed that Pay Plan was sorting it all out for me! I didn't think for one minute the OC would default the account after 3 years, and for no reason. I hadn't missed any recent payments before the decision for them to default. I had a couple of blips on 2007 and 2008, where I missed a couple of repayments (thats another great story - I was was bullied by a well know loan provider into making additional payments in excess of DMP so failed the DMP for a couple of months as I didn't know any better at the time!). I attach a PDF of my CRA for this file, I think the first '6' should be in July 2006, and an AP thereafter, however I am contacting them under the DPA etc as I believe it should have defaulted in 2006 - when all of the payments were missed. So that's the background, but my question is : Shouldn't the CRA file only show the past 6 years? I.e. should it only go back as far as Aug 2007? I'm trying to tidy up my files, but if the records are now showing OVER 6 years then I'm not really going to be making any progress (I have a few others who have also messed up the date of default and I'm trying to clear them all). Also any advice on what angle I could use to get them to update the Default to 2006 would be really appreciated. Currently Im thinking of the approach of : no payments made for 6 months, no DMP approved until FEB 2008, at Marker '6' it is clearly seen that the account is severely in arrears and defaulted, sent to 'collection' etc. Oh, and the fact that their internal notes 'charged off' the account in late 2006 - this I think is the key point to the Default being recognised as 2006. CS [ATTACH]45778[/ATTACH] -
Vodafone's marketing and appalling data network
awsx123 posted a topic in Telecoms - mobile or fixed
I live in central london and Vodafone's coverage map shows solid 3G coverage for this area, yet at best i receive 3G about 40% of the time, the rest of the time my data connection is EDGE or even for much of the time, just 1990's GPRS. The network is so overloaded that even with 3G signal, actual internet access is not a given, but when on an edge or gprs signal (i.e. 60% of the time), a lack of internet connectivity is virtually guaranteed, since these arcane 1990's technologies are completely overloaded by all the modern smartphones in the cell trying to access high bandwidth modern internet services. I have spent the past week in Devon, here a 3G signal is very hard to find anywhere, even EDGE is quite hard to find, usually nothing more is available than 1990's GPRS, which (being so totally overloaded) in practice offers zero internet connectivity of any sort. Not merely have Vodafone completely oversold their network capacity such as to be selling internet connectivity that they don't actually possess, not merely have they lazily failed to take full advantage of more recent technologies (such as HSDPA rolled out in a truly nation wide fashion) which might rectify much of the problem, but that they also dishonestly market their service by claiming 3G connectivity in areas where there is no such connectivity, such as central London. To make sure the problem was Vodafone and not my phone, I did some informal tests in walks around central london with 3 separate phones (HTC Touch HD, iPhone 4 and Samsung galaxy S3) - exact same results with all 3 phones. I was quite shocked on a recent trip to Spain where immediately on arrival my phone was delivering fast, reliable 3G internet access seemingly everywhere I went. Why can't Vodafone UK manage the same level of service here? -
Hey guys, I have an ongoing problem with O2 where the data speed within approx 3 miles of my home post code has all but stopped, everything was running fine for about 5 months until 6 weeks ago when the problems started rearing their ugly little head. Number calls and complaint emails to O2 have solved nothing and left me very frustrated, the last communication I had with them went along the line of "there is nothing that we can do and we wont give you a dead lock letter as we have 8 weeks to investigate the problem even though we don't think there s a problem" What can I do? I emailed their complaints address 5 days ago and asked that my account be marked as in "dispute" and that I will not be making any more bill payments until the problem is resolved. They have not acknowledged my email or replied back . Not impressed with them at all. Their whole attitude is very bullish... Thanks Scott -
Hi is there any where i could report capital one please as i fell behind with a few months payments,they started ringing my husband who has nothing to do with the card it was solely in my name, and i always thought due to data protection they could not do this?? and when i phoned them to complain they said yes they understand my frustration, and no letter of saying sorry nothing,just pestering phone calls to myself, so i went to pay £85.00 on sunday only to be told that they have sold my debt to cougar and no more add on will be put on my card, i paid the 85.00. and my account is now closed, i await a letter from the cougar company, thanks for any help with this,
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Hi all, After reading the forum on here for a very long time and gaining some excellent advice, I have finally joined as I could please do with some advice. In March 2012 I submitted a subject access request to a council. It’s a long story but I fought them for a while to get my files. The council have sent me files on three different occasions, the last been November 2012. I know the council still have not sent me everything, so I decided to take the matter to court and issued a claim under section 7 and 15, also damages and costs within the discretion of the court. I put no amount at all. The claim was served and the court sent me the council’s allocation questionnaire saying they were defending it in full. They also sent a defence claiming they did not breach the Act. Yet it took them nearly eight months to send me files and the ICO said they have breached the Act. Since then the council have wrote to me offering me £500 as long as I withdraw the claim and sign a confidentiality agreement. This is where I’m not sure what to do, as there letter is titled Without Prejudice save as to Costs. Also on the council’s allocation questionnaire they ticked the box suitable for the small claims track, yet where it says if you think it’s suitable for small claims do not put costs. They have put costs of over £2000. To be honest I was not expecting all of this, seeing as they quite blatantly breached the Act. I am not really sure what to do now. Any help would be much appreciated. Thanks -
Hi All, I just wanted how do they verify out employment and income data when we make applications for credit cards and personal loans? Also many credit cards give instant online decisions, if I say I am a homeowner and am not, how will that be verified?
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Hello, I was just wondering if anyone knows what I should be doing about potential data protection breaches at work programme? I have informed my provider's manager about the issue of people storing copies of CVs on the companies PCs, (this could be down to anything, saved after downloading it from an email attatchment or just forgetting they downloaded it, and I got told they have software that wipes the computers every night that must be malfunctioning. This was about one month ago and on Friday I checked a PC which had the copies of CVs in the My Documents folder. The worst potential breach I saw on Friday however was a shared folder, stored on another PC which was accessible to everyone who used a PC, this shared folder was simply called "cv" and contains approximately 82 CVs, all of which will contain personal information including addresses, email addresses and phone numbers. I was wondering if this is something I should contact my MP about or someone else. Thanks for any help.
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What is the best tariff to use on the Vodafone network in regards to data allowance and pay as you go I have an apt on my iPhone that records car journeys direct onto the phone. It has a facility where the speed etc will also be recorded by GPS I am after an add on top up so i can use this facility without costing an arm and a leg, after all, people on contract have adequate data allowance to leave their data allowance on all the time thanks
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Hi to cut a long story short, made a claim for PPI through a well known PPI company. Got reward notice from bank tried to settle with PPI company took 12 months before they called asked us to email the award notice from the bank to them. Received a call from someone telling us we would receive a text message asking us to pay(Partner was in hospital having given birth at the time). Text basically gave us a discount on the final settlement which when I called the PPI company turned out to be a con. The PPI company had not contacted us to settle, they had however called and asked us to email the document. So someone had access to our the award notice as they quoted the bank the exact amount (including pennies) in the award notice and used a bank account that was similar to the bank account used by the PPI company and called it a tax free payment account. Complained to the PPI company about the length of time it took to settle, the number of phone calls we've made trying to pay the invoice and the fact that someone had our phone number and details of our claim. In addition when I was on the phone to a member of staff he said they were aware of this and they were investigating 3 other cases, since then I have been quoted Commercial sensitivity and they have refused to admit or deny if there were any other cases case, other than to say this was the only case they were investigating Thy offered us £300 for the delay in dealing with the claim which they upheld. They offered us £100 for the inconvenience caused in relation to the attempt to con us by what we think is a rogue member of their staff(alleged of course), but denied any responsibility, and offered us a 12 month subscription to a credit referencing website to check for fraud. This amounts to 20% of the invoice. We decided to accept and thought this was as good as it was going to get even if we took this further, but they are asking us to acknowledge that they re not liable for what happened. My partner has real difficulties with this and is saying she will not sign citing it is not our job to decide if they are liable or not. What should we do? Can we take this further? If we do what will happen?
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Around Xmas time I applied for a Vanquis credit card, that despite the high interest rate i've had no problems maintaining. When you apply for Vanquis, they have a neat 'trick' that ensures you give them your phone number as they need to call you back post-application to try and sell you services you don't need, such as an expensive cash advance or a PPI plan that isn't really PPI but is a bit ropey nonetheless. I went for neither, but that's not my issue. since this application, i've been receiving daily calls - you know the ones - "I'm calling to talk about your Payment Protection Insurance" in an automated voice. This is annoying, but I just hang up. During the past few weeks, i've started to receive texts from 1st Credit, along the lines of "If this is Mr Danson79 call this number to talk to us urgently". Today I had a phone call, that when I answered was an automted voice asking me to 'press 1 if you're Mr Danson'. I hung up and Googled the number straight away, and it belongs to 1st Credit. The same google search brought up that 1st Credit are a DCA Vanquis use when people fall into default with them (which I am not). I never give my phone number unless I really have to and i'm utterly convinced that Vanquis are selling my info, which would be in clear contrivention of the DPA... However I cannot prove this... is there any form of disclosure I can use to try? And have any other Vanquis users experienced an increase in dodgy calls since applying? (For the record, I have had dealings with 1st credit in the past, whom I sent packing thanks to a total lack of cca - ICO were involved etc. I know they're phishing, which seems like a good way to handle data that they've received in this method - harass the phone number and hope I trip up and confirm my name and details to them). Apologies if posted in the wrong forum! -
Recently I posted on a totally different website regarding problems with my gym membership contract. I was very vague with my personal details (as I always am when posting on the Internet) and am going to be forced to be even more vague here. The only details I gave were my first name (which was part of my username) and the month which I signed up for the gym membership, which was involved to give a timescale so other users could help me with my problems in cancelling the membership. The contract itself was taken out with a certain company, which I named in my original post as I noticed many others had posted with their own problems with the same company on that particular forum. Assuming that this would be OK, I described my situation (not insulting or otherwise slandering the company in any way and not giving ANY other personal information e.g location, gym name, etc), simply asking what the best way to proceed would be to help solve the problem as fast as possible since I wasn't getting any luck from customer service. A day after I'd posted I received a call from this company, telling me that they had discovered that I'd posted something on the internet regarding my gym membership (they stated my specific location/details so I was fairly sure it wasn't a [problem] call and was the actual company my contract was with) and that they were investigating the matter since I'd been given incorrect information. When I demanded to know how they had found out that it was me who posted, they simply said that by taking my first name and the general month that I'd joined with them gave them all the information they needed to call me up. Is this lawful? Was I just being incredibly stupid to put my first name and the general month on the post? Is it possible that they would be able to find this out from some random forum on the internet with no proof that it was me? I am really creeped out by this, I might just be being totally naive but it seems pretty suspicious :/
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http://nutsville.com/?p=4177 Also at Pepipoo... "UKPC leaves the back door open".
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I am in the process of moving out and have had 7 years of on-going problems with my landlady, recently I spoke to one of her other tenants whom she is evicting, this teneat informed me that the landlady had discussed all my personal and financial details with her, this other tenant also knew almost everything about my circumstances for moving, my son's medical condition, and my financial situation. I have never met this other tenant before today so it would not have come from me. can anyone advice me on how to deal with this as she has also been telling me about the circumstances of some of her other tenants. -
Howdy Folks, Want to know how to deal with this. Had an account with lloyds that fell into arrears and collection and recovery. They begun to pursue and i refused to pay a penny to them and eventually i get to a Team Leader who confirmed he would close the account with no further charges due to issues that i had with Lloyds and hey presto, he did it. Now since coming back to Lloyds due to being fed up with RBS i have had nothing but problems, When wanting to mirror 2 x current accounts with RBS, Lloyds wouldn't do it... "009 Indicator" which just quote "Drops Off When It Feels Like It"... (Their staff at the bank not mine) Preventing me from opening another Current Account, Savings Account and anything else related to Lloyds Banking Group. ^__^ Even the branch staff cant understand how the collections team work ^__^ Now that you have the background, here comes the latest dilemma, and i've only been back with Lloyds 8 weeks ^__^ Because Recovery / Collections use the same system but different data set (Old Accounts etc) To Phone bank etc, it means that they may not have updated the address when i moved to where i am now. Phone bank confirm this is the case and that they have the correct details while Recoveries don't... So how does this tie in? I recently received a letter from them with regards to compensation however they had put an address that i have never lived at. then on top of that, they had realised crossed out that address and put the correct address on the envelope. My concern is and this has been confirmed by Lloyds is that letters have gone to the incorrect address which i have never give them, however they can't confirm to me how many and what date the address was incorrectly changed. They confirm i have given them the correct address. A complaint was raised yesterday officially however i've been hammering on at them since Saturday to sort it out and they keep hanging up when mentioning the word "complaint." I've been into branch and they have taken a copy of the letter to confirm but refused to let me speak to the Branch or CS Manager. I wanted to speak to them as i have previously had a case of Identity Theft happen to me and im still picking up the pieces with the company in question. What should I now do to deal with Lloyds and the DPA breach? If they offer compensation... What should I accept?
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Hi All, Just thought i would ask advice about my situation, but must tread carefully in my wording as this is an ongoing issue. I worked for a major UK company, and after a series of bullying, and victimization incidents by the company, including their breach of contract, i finally complained using the terms of my employment rules through grievance procedure. 3 days after the informal stage, the company dismissed me on made up charges that have been refuted by multiple members of the company that have come forward to support me. 15 minutes after i was dismissed, and made to leave the building (after being refused representation), the MD sent a circular email to every member of the UK wide network telling them that i had been dismissed...It took me an hour to get home, so therefore the entire network new i had been dismissed before my own family I have now been anonymously given a copy of this email, which shows the names of every person in the network that it was sent to, the time it was sent, and the message does indeed mention me by name. i know there are many employment specialists on this forum, so here's the question..., how should i proceed ? Is the email more damning evidence than the non representation, or the victimization, or the breach of contract ? -
So I'm with the work programme and have been taking temp work with agencies for a few weeks here and there over the last few months. I sign off JSA, then do a rapid reclaim so that DWP know the situation. I don't always tell my Ingeus Advisor and over the last week he has been demanding to know all the work info which I didn't think was relevant for him to know. After bombarding me with phone calls and answer messages, he phoned one of the agencies and they gave him details of all the temp work I had done. I would just like to know where I stand. How much information do I have to give to Ingeus, why did this agency give out all this personal information to a stranger on the phone. Also as I now look like a pillock with the one agency and will never get any temp work again through them, will he now call round the other agencies demanding information, basically killing my chances of temp work. Long post, but would appreciate any advice thanks.
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Hi, Hope someone can provide any advice. On the 11th May 2012 I requested a grievance hearing meeting concerning my Area Director on how he was managing my long term sickness plus when I requested my staff file I found two outcome letters, both written by the same person, dated the same, with outcome upheld but different actions. The one I received was lodged in my staff file and the other one in my line managers filing but HR had been advised it was partially upheld and told the actions on the line managers copy. Due to the fact I had been off work with work related stress, occupational health (AXA PPP) then requested that I attended an independent medical assessment on the 28 May 2012 to gain a better understanding of the clinical reasons for the ongoing sickness absence. As a result of this, a medical report was sent to OH and they forwarded this on to Human Resources on the 31st May. HR then emailed a copy of this to my Area Director on the 7 June 2012 and at the same time sent a copy of the report to me. My grievance was heard on the 11 June 2012. Due to circumstances I had to request my staff file again and have since found evidence that when my report was emailed from HR to my Area Director on the 7 June he then forwarded this email to his assistance and my grievance hearing manager on the same day. The email clearly states that the attachment was only intended for the recipient of the email and under no circumstances should any of this info be disclosed to any other third party not entitled to receive it under the DPA 1998. It was also password protected sent via a separate email. I understand that under DPA this is classed as sensitive data and permission should be sought from the data subject first before disclosing to someone else. As my grievance was in no way connected to the independent medical assessment as this was carried out after I had lodged my grievance I believe that my AD should not have forwarded the contents of the report. I have spoken to my ex-employers Data Protection Team who advised me that if the grievance was about the assessment then he could forward it on, as soon as I mentioned that there was no connection they clammed up. Please can anyone advise me as to whether my understanding is correct and if so should I complain to the ICO. I have already reported them for not releasing my file after 5 separate requests, they were given a warning and given a chance to correct it. I wait in anticipation..... Many thanks -
Not sure whether this has been covered or not, but how does a parking company go about getting the registered keeper details of the car from the DVLA? Can anybody do this? Also, couldn't this be seen as breaking the Data Protection Act?
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I'm posting this on behalf of a friend and I hope someone can help. She has run the uk office of a small Canadian business for the past 8 years. A few months ago, her boss started to hint that he wanted to close the UK office and since then has become increasingly difficult to deal with. As a result she has been worried that she was about to be made redundant. A couple of weeks ago and completely out of the blue, she had a visit from someone sent from the head office who came in accompanied by a solicitor, handed her a letter telling her she was suspended on full pay from her job pending investigation into gross misconduct and escorted from the building. She is at a complete loss to understand what she is supposed to have done and the allegations in her letter are vague to say the least. Today she has been told that her office has been packed up and moved to a serviced office 150 miles away but as far as she is concerned she is still employed as she hasn't been told otherwise and to her knowledge, nothing has been found in her office to backup the allegations made against her. As she was the only person who ran the office in the UK, she worked extremely long hours and it was basically an extension of her home. As a result, she kept alot of her personal files and information at her office including details to do with her mortgage and other financial matters as she was rarely at home to deal with such things. She was able to get her paper files on the day she was suspended but has not been allowed back in the office since and now that the office has been moved so far away, she feels she has effectively been dismissed. What is upsetting her more is that all her personal files held on her work computer have been removed but she doesn't know where to. As a result, she feels completely exposed as she doesn't know who has access to the computer and where it is being held. Is her employer allowed to: a) move her office 150 miles away effectively ending her employment before any evidence of her alleged misconduct has been found and she has been formally dismissed. b) access her personal files even though they are held on her work pc She is adamant that she has done nothing wrong and all this is making her quite ill. She is seeking legal advice but in the meantime, any help to put her mind at rest would be much appreciated.
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Hi, bit of advice have issued them with a CCA request after Lloyds Sold them my debt. here is there response. Account is now in dispute? so I will send that and then what??
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I have recently discovered that Equifax has failed to upload to Electoral roll data as supplied by the local councils and have instead relied upon data provided by account providers including the debt recovery sector. My own data was affected around 18 months ago and I have now discovered others have been affected. I am very keen to highlight this issue and see if any others have been effected. Equifax are aware of this and don't seem interested in discussing or resolving this other than to say it was an error. My concern is that Equifax quote on our credit files the "on Electoral roll" data yet it would seem that the actual data provided is that of the address given by banks, credit cards and debt recovery companies. I have already proven one of these were in breach of their terms with Equifax so how can a debt recovery company be reliable enough to provide accurate data of address's ? PLEASE - Check your credit file and verify if the Electoral roll data is correct. On one case it was updated after 1 year yet this would still cause an issue for you. I am also in contact with a media production company interested in this and are looking for other cases. If you have been affected then I would really appreciate you getting in contact. -
Hi Guys, was wondering if there's a way to put my mind at rest over this issue. I was bought a lovely little Android Tablet for Christmas from the High Street Retail Chain, "GAME". It has since developed a faulty whereby it wont charge up, and is effectively "dead". I'm taking it back this week for a replacement, as I'm fairly sure this isn't acceptable "wear and tear" or whatever, and even though it was bought in November the fact that it was as part of a "Christmas Promotion" the "Reasonable Time" would start form 25th December, so this has occured within 1 month. I don't have a problem with my rights over replacing it, but I do have a concern over what happens to it when it goes back... It's not got my bank details or anything on their, but it IS linked to my Google Account, and a couple of other items, (PC and Phone). Is there any rule or legislation governing what they get to do with it when I return it? I suppose i can cancel my accounts and start again with new email address, but I have specific cloud accounts and so on where some of my work lives, and it's going to be a PROPER ball-ache to get rid and start from scratch... Any advice? -
Hi, . Over the last two years my step son has had a number of debt collectors after him for various amounts of money. due to this I have had phone calls etc from these pond life which i stopped by writing letters ( this forum as been a great help). However, as soon as I stop one from ringing, another takes its place. I have made complaints to FSA, Trading standards, Communications officer and the police. My Son as now left Home but still the letters arrive and the phone rings. I Send the Letters back unopened and now they ask over the phone were is he. I will not print my reply on this site, however I am sure most people will guess. I believe that when the debts were sold at least two of the companies (banks) gave my telephone number which is ex directory to the collectors is there any legal means of asking them if they did? If they have what legal options have I? because until the banks stop stop doing this and take some responsibility for the actions of the people they sell the debts too then people like me will continue to suffer harassment for other peoples debt
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