In 2011 I had a visit at my door from a Scottish Power, canvassing for new customers. I reluctantly gave them information as I knew I would cancel within their "cooling off" period, as I was happy with my present supplier plus the fact that I am disabled I didnt want to be stood for a long period at my door. I cancelled the proposed gas/elec supply within the given "cooling-off" period soon after received a bill for £30. A dispute ensued as they said I had cancelled beyond that period, so the charge must stand. I argued and disputed from day one, but they wouldn't accept it. I then informed them they would not be getting any money from me as I had done everything by the book. Early in 2014 I wanted to buy something on credit, a credit check was made and I was refused. I was upset as I have never had bad credit in my life and I am 71 yrs old. I contacted Experian who explained that the £30 with SP was the problem on my credit report.. Experian requested to have it removed from my credit report, SP refused. I have once again attempted to make a purchase for a EE Mobile Dongle to pay by monthly direct debit payments, and same has happened again. What I dont understand is I have already a contract with EE for my mobile phone and also pay other bills on monthly dd, yet I am refused on this occasion. Its really upsetting as I am a disabled pensioner who hasnt owed anyone within my life and I also feel that SP have no right to do this as I was canvassed & pursuaded on my doorstep, which I believe cold calling is against the law. I am still reluctant to pay this £30 as it is NOT for use of any gas or electric! But where do I go from here......PLEASE HELP!

Evening All, Does anyone know how the energy companies are supposed to inform you your tariff/deal is coming to an end?? Mine (Scottish Power) came to an end October 31st 2014 but i didn't receive any letter/email 42-49 day prior to this date informing me it was ending. I received (via SP online portal) an annual statement on 4th November and included in this was one line stating 'you may want to think about changing' Then on the 2nd December i received an email (again via the Scottish Power portal) that my tariff had changed!! I know its March now but i didn't read the Statements at the time but if there had been an email telling me that my tariff was ending then i would have changed straight away! I'm now stuck on Standard online tariff paying through the nose and because i didn't notice until now and i'm in debt as i haven't paid enough on my direct debit each month so if i want to change then i've got to pay up £200!! I phoned SP and got fobbed off by telling me a load of bull which was total lies, so much so that the woman i spoke to hung up on me as she knew she was lying!! unbelievable!!!

I am in England and sold an item on ebay to a buyer in Scotland. Payment was by PayPal and delivery was made by a courier. The buyer is now unhappy (as they didn't read the description properly) that the laptop they bought is broken. The listing described the problems perfectly and said the laptop was "for parts or not working". Therefore I have no issues about defending this, should it go to court. However, the issue is which law applies: England and Wales or Scotland? I am not acting in the course of a business.

Never knew I could check my usage and topups online with Scottish power so signed up to the website. Checking my statements it shows I am in over 200 of credit after actual billings! Just encase it was a mistake I went back to a date I know my meter was read by someone. Again it shows the credit after actual billings! I can't even remember what I last received a statement but I know this has been on my account for atleast a year (i can't see back on website) and few quarter increases by a small amount Called up Scottish power, the guy told me it was due to me being on prepay and how my statements are produced. I get what he was trying to say and I know exactly how it works but I finally talked him round to taking meter readings over the phone and recalculating, guess what? over 200 in credit! He said I was right but they would have to investigate this and it takes around 3 weeks. How is this the case? My mother who is on direct debit gets her rebates back really easy and with no fuss. I used to pay by direct debit however the home I moved into few years back had prepay. Also should I get my hopes up? What's the chances of an error somewhere?

I have an old Scottish Power debt from my last house. About £1200. They want me to pay it off at £50 a month. I am struggling to do this. What are my options. I am not with them now.

In a Poll out today it is no surprise to me that Scottish Power came out with the biggest number of complaints over their customer service. http://www.dailymail.co.uk/money/bills/article-2908750/Wooden-Spoonawards-Scottish-Power-UK-s-worst-customer-service.html Another surprise was how much more criticism was levelled against them than Halifax who are also the pits. I suppose that is Scottish Power becoming even worse than Halifax making improvements?

I note that two cases relating to Private parking are listed at Edinburgh Sheriff Court for tomorrow the 15th January. VCS V Flexistore limited and VCS V Gilbert Reilly The outcome of these will be very interesting assuming they are properly defended. An undefended Judgement will of course prove nothing other than give VCS the opportunity to use their victory as a further scare tactic.

Hi everyone, I've registered on here looking for advice as I'm at my wits end. I live in a rented flat and have been with Scottish Power since I moved in. In March 2014, I was in my online banking and noticed that Scottish Power hadn't taken anything out of my bank account since January. I checked my DD was still active (it was) and tried logging into my Scottish Power account but kept getting an error. Tried calling but couldn't get through to anyone so tweeted them. Cutting a long story short, they had closed my account without explanation. They said they would investigate and get me all set back up. It's now January 2015 and I am no further forward. Every time I speak to someone on Twitter or Facebook, I get a different excuse. I've been told that it was a system error, been told that the National Grid requested it's closure. I was assigned a customer service agent who is supposed to be dealing with it but she doesn't respond to e-mails and any requests for a call are ignored. I have no way to manage my bills, no way to work out costs. I have made it clear to them that I will not be paying for the time that this goes unresolved as I don't feel anything is being done. I am now moving out of this property in April and I don't know what to do.

I previously requested CCA details recently and received a reply advising that due to high volumes of requests that they would respond as soon as possible. 12+ days have now surpassed - do I chase again giving them another 12 days to respond or is there another letter that I send regarding failure to respond ? Cheers

Investigation into Scottish Power’s compliance with Standards of Conduct (SLC 25C), SLC 27 (provision of final bills), and the Gas and Electricity (CCHS) Regulations 2008. Read More Here: https://www.ofgem.gov.uk/publications-and-updates/investigation-scottish-power%E2%80%99s-compliance-standards-conduct-slc-25c-slc-27-provision-final-bills-and-gas-and-electricity-cchs-regulations-2008

so back in august i had an appointment for a meter change,sat in and no one bothered to turn up. called them to be told that someone had cancelled the appointment the day after it was booked even though i had a letter confirming date/time etc dated 4 days after the day i booked the appointment. anyway,they said i'd get £22 cheque because no one turned up...okay great i thought. i was dealing with the CEO's office for something else at the end of september,and i just happened to mention the cheque as it hadn't turned up to be told that the person who said they'd issue it on the phone hadn't bothered. The person from the CEO's office put it through to be sent out at that point. receive a letter on the 16th october saying i'll receive the cheque within 10 working days,nothing had turned up so called them. issued another cheque to me,told to wait 7 days if its not arrived call back. again nothing so phoned back,cheque issued again last monday and was told if it didn't arrive by friday to call,friday comes and nothing to another phonecall. person said oh wait til tuesday,yesterday nothing came. gave them an extra day and nothing arrived so called them to be told the cheque will be issued for the fourth time. im getting sick of this,its been going on since august. its always me chasing it up. where can i go from here? it may only be £22 but thats a lot for me and it was going straight on to the gas considering its getting freezing these days. so frustrated. sorry for going on a bit.

Hi I was hoping someone could help. I was provided gas and electric by Scottish Power between July 2013- an 2014. I left the premises in Jan 2014 and provided SP with my meter readings and new address in order to receive a final bill. I have not received any correspondence since but have received a letter from Buchannan Wells and Clark advising me to pay the o/s plus £70 additional fee which they have added on. I spoke with BWC today and they have advised me they will enter a default unless I pay. I am happy to pay as I owe SP but not the additional fee. I have called SP today who were extremely rude and helpful and said they would not recall the debt back, allowing me to pay. I am now frightened I will receive a default, potentially from either parties. Can someone please advise the best possible way forward? Thank you Abby

Just letting off steam......... I'm sure I'll get some sense out of it or bugger off to another supplier -----Original Message----- From: xxxxxxxxxxxxxxx To: keith.anderson@scottishpower.com Sent: Tue, 18 Nov 2014 21:08 Subject: Mr xxxxxxxxxxxx - Account number: 76xxxxxxxxxxx - Formal Complaint Dear Keith Apologies for troubling you with such a seemingly trivial matter but I find putting pen to paper can sometimes relieve the most apoplectic of moments. For background; I have been a customer of Scottish power for a little over a year and, not having found the need to telephone the business prior to today bumbled along without too much fuss. On checking my account last week I noted the credit balance increasing with the rather unseasonable weather conditions we have had the good fortune to experience [in the South East at least] I was somewhat bemused by the options of credit refund preferences but followed the process of entering up to date meter readings and changing preference to refund any credit balance over £5.00 On changing the preference I noted that rather than informing me a refund was being effected I was referred to a new message advising me that the direct debit facility would reduce to £169.00 per month from £219.00 with no refund offered. This seemed [on the face of it] rather sharp practice of the service provider [scottish Power] to retain the benefit of the excess funds on the pretext that they would perhaps be absorbed at a later date should I have the misfortune to require a substantial increase in energy consumption. On telephoning your customer service department this evening and being subjected to an appalling 33 minutes on hold waiting to speak to a human voice I was advised by your agent that Scottish Power only refund credit every 12 months and would not review any refunds until December 2014, this seems contrary to the premis of refunding any credit balance over £5.00 on demand and certainly contrary to the 12 month account opening cycle of Oct '13 to Sept '14 which should have created a credit refund of £635.46 However; after a few minutes of conversation with your agent it was soon apparent that I could indeed have MY money in MY bank account on demand but it would take the business 10 working days to effect........ this too seems appalling slow and lacks any modicum of service. I was further advised that by the act of refunding MY money to ME I would now be required to pay Scottish Power the sum of £269.00 per month for its overestimated and extrapolated increase in consumption over the winter. For your records and as indeed reflected within Scottish Powers billing my 'actual' total consumption for the 13 month period October '13 to November '14 equated to a total of £1842.42, payments to the account for the period total £2628.00 resulting in a current credit balance [to include billing at 14th November 2014] of £785.58. By interpolation of current usage and fixed pricing to September '15 a direct debit of £269.00 per month would provide the result of an overpayment in the sum of £1385.58 at October '15. The basis for this appears to be a somewhat convoluted estimate of consumption for the same period last winter and the debit balance inherently created by the overestimated consumption combined with Scottish Powers 60 day delay in drawing down the first direct debit to the account. Whilst I have no objection to the original direct debit sum of £219.00 per month which will inevitably [again] build toward a credit on the account I do object strongly to any business using false projections of assumed usage in determining what it deems it will take from MY bank account at will. It seems quite extraordinary that after 13 months as a client and having paid a total of 12 monthly direct debits I am now the equivalent of some 5 months consumption in excess credit and yet should I have the audacity to request my money back I would be required to further increase the credit balance for next year and subject myself to the same utter waste of time and resources in asking for my money to be refunded. I have no desire to be nannied by a customer service agent attempting to advise me that it's for my own good to overpay 'just in case' consumption increases. Please ensure that the full credit balance is transferred to my banking account without delay, please also ensure that the direct debit facility is not abused by woeful attempts to justify increasing sums to be drawn down...... £219.00 per month is the agreed maximum sum, quantums drawn down in excess will be regarded as an abuse of my banking account and the facility the direct debit mandate affords the business will be removed. Any attempt to justify its demand should comply with condition 27 of its gas supply license and should certainly address its failure to redress credit balance per our contractual terms. I understand that I do not have the option to address the direct debit sum without either switching tariffs or supplier........ after the car crash of my first experience of Scottish Powers customer service I believe the latter would be the only sensible action should the business be unable or unwilling to adjust the direct debit value to that previously agreed and which is more than adequate to satisfy the account. I trust common sense prevails and your intervention will resolve matters. Regards xxxxxxxx [def not kisses]

Hi All, Having a bit of an issue with getting a refund from Scottish Power for a pre paid gas meter we had at our council flat. when we moved out the meter was showing in credit, we always put more on each month over the summer so we have a bit of a buffer for the winter. We couldn't run it down due to the circumstances of the move, the area was descending into chaos rapidly and we wanted out, we gave the final meter reading on the 3rd the guy I spoke too was new and cut off the call I called back on the 6th of October to try again. A week or so later we were sent final statements for the gas and electric, the electric was fine the gas was a lot lower than what it should be. Phoned and asked why, after 60 minutes of being passed around, spoke to someone that explained that they changed their systems in March and some details had not come across correctly. She would put this right and get another statement produced, which has now come and was much closer to the amount we are owed. they won't refund it as for some reason the old amount is still showing on our account. into the forth week and still getting mucked around, also how difficult are the statements!! been raised as a complaint which will take another 5 - 10 days!! Anyone had similar issues?

hi everyone! i havent bought credit for my gas meter for about 2 years and have had no hot water or heating and the housing company (sanctuary) capped said meter because of this. strangely i now, according to the credit balance thingy on the meter it says i owe them 212 quid. just wondering what this 212 quid is for since i havent used the thing. could anyone explain why and where these charges have came from? the reason i havent topped the gas meter up is cos i couldnt afford it in the first place. i kept topping it but they kept deducting money and one day i walked for miles for a fiver top up and the damn thing took the whole fiver and i was left totally scunnered. no gas at all. i have heard from some other folks that there is a charge for simply "having the meter" - seems out of order to me! £212 . for nothing! any of you guys explain this to me? thanks folks! thanks again folks !

just looking to see if anyone has had this problem or any idea why its happening. long story short for near enough 2 years if i have say 70p left of normal credit i like to stick the key in for the emergency to be added so it doesn't run out if i forget which is likely i have 2 small kids running about. for the first year i lived here when i did that it added the 70p to the £5 so the balance would have been £5.71. now whether it be 70p 20p or 83p when i put the emergency in *poof* is disappears and only gives me the £5. finally got them to agree to a meter change after complaining every week for nearly 2 years hoping to sort it. nope, had 94p just there put the key in to add the emergency so it didn't cut off when id be doing the school run in the morning and again its only showing the £5. my 94p disappeared into thin air. haven't changed tariff, no T&C changes from them i feel sick at how much they've got from me over all this time. i've already fired off an email to the CEO as im fed up of dealing with the lackies on the phone and twitter. sorry for rambling tell me this shouldn't be happening

This bloke was rubbish as a Prime Minister, and now he is telling the rest of us what to do. He has hit out at David Cameron and accused him of being ‘unstatesmanlike’ in attempting to stop Scottish MPs voting at Westminster, on only English issues, but he is happy with the extra powers Scotland will receive to make their own laws without hindrance from the Parliament at Westminster. (English MPs will not be able to vote on laws in Scotland that do not affect the rest of the UK). The former Prime Minister said the move could drive a ‘wedge’ between England and Scotland. (I thought Salmonde and the referendum had already done that?) He says the Tory plan for ‘English votes for English laws’ would turn the Scots into second-class citizens because their Westminster MPs would be downgraded. (you could say the same about Scottish MPs voting on Scottish only laws as downgrading the rest of the UK MPs, what is good for one is good for another). The three Westminster leaders promised to devolve more power to the Scottish parliament. This anomaly whereby Scottish MPs can vote on English matters but English MPs have little or no say north of the border is wrong. Brown criticised this approach. He said I fear for the health and unity of our country, (make of that what you will, it just makes me laugh words are cheap). He said Mr Cameron made an unstatesmanlike error when, he tried to rewrite his vow with a proposal for restricting the rights of Scottish MPs to vote at Westminster’. (He wants his cake and eat it). He adds: the morning after the referendum, allegations of foul play, broken promises and bad faith began, with a wedge being driven between Scotland and England. (I am still of the opinion that it would have been better for us all if they had got their independence, this cr*p is going to carry on until they do). Link

This is quite amusing, and also annoying. After the media just shafted the people of Scotland and god knows what kind of malpractice went on to stop Scotland leaving the UK, now locals councils are saying they are going to chase people for unpaid Poll Tax, based on people who only just signed the electoral register for the first time! Having a bit of a debate with people over whether they have 6 years or 20 years to take you to court over this. Can anyone confirm this? In any case it was abolished >20 years ago and I personally didn't pay a penny of it, which I am assuming means I also didn't acknowledge the debt. I think people need to be informed about this as they will likely send out threatening letters and some people might pay it not realising they don't have to, and there's nothing any council can do to force you to. Right?

Any scottish legal advice on this matter would be appreciated. The executor dative to my late mother's estate is not carrying out their duties. They went to court following her death to be appointed executor dative and never told anyone. When all payments were made and the remaining money was to be shared to the next of kin they then informed the bank they were executor dative. I ensured all payments were made following my mother's death. I organised everything through the bank. I have written to the executor dative asking what they are doing and they have never replied. They will not discuss the matter. The bank have informed me that the money is still in my mother's account. The account is frozen. A year on and we are no further!

My friend who is a vunerable adult with certain mental health issues, recently awoke to the sound of people breaking in to his house. He text me and I rang him and he told me they had smashed in the porch doors and front door and were inside and he could hear them rooting around and having a laugh. He wouldn't go down and confront them, which I wish he had done as he could prove for sure they were in parts of the house that the gas meter isn't in. I phoned the police who turned up just after they had gone and my friend wouldn't answer the door. The police said the door was not broken and still locked. My friend told me that they had moved things from his porch into his hall and left a letter from Richburns in the middle of the hall floor. He agreed all the doors were locked when he finally went downstairs. He will not face up to the matter. He claims he had a bill of £1200 ish which was for only a year of gas - he only has a gas boiler as everything else is electric and they were only estimated readings and he was only 3 months behind - I have my doubts but I have not seen any of the bills. The real problem I have is, whilst I am aware that utility companies can and do enter into houses to change meters, they only had to go into the porch and change the meter in the cupboard out there. They had no earthly reason to enter the house. He has even found a key which looks like a lock picking skeleton key, again in his hallway. Unfortunately my friend is behind on many bills and I cannot help financially and have not the time to devote to sorting all his issues out - plus he is very abusive to me and makes a million and one excuses as to why he can't deal with it. He may be ill but I am not his whipping post! I am just about to email Keith Anderson of Scottish Power because I feel he needs to explain if they needed to break into his house when the meter was outside. Also, my friend said he signed up to gas with Sainsbury's years ago but this was sold over to Scottish Power but he never signed a contract with SP. Regardless of the rights or wrongs, it is a terrible thing for anyone to be awoken to the sound of people breaking in. I don't know if he got a Letter of Intent, as he just piles post up unread. He is also a clinical hoarder and so I feel these people should not have been rooting through stuff. Any advice as to how to deal with this would be great. Thanks.

moved into a flat last year which had a prepayment meter for electric and gas and the supplier was British Gas. I didn't know this at the time as the letting agents didn't tell me they were prepayment meters until I was switching suppliers. I assumed it was a credit meter like I'd always used. I still decided to switch from British Gas (aka BG) to Scottish Power (aka SP) which had been my supplier for my previous flats. I arranged for SP to take over the supply of Electric and Gas. After about a month they'd switched over and SP sent a new electric key and Gas Card. I topped up the electric and gas with the BG key and Card once for both utilities in that time before switchover - not realising meters and keys might have debt on them from a previous tenant (only recently found this fact out!). I was talked through how to enable the new key and card and whilst on the phone I gave my electric meter reading to a SP advisor- he said it would wipe the credit already on the meter but that'd be it. I then happily topped up throughout the time I lived there and moved out after using SP for 6 months. I gave them my final meter readings and new address expecting them to just send a letter and saying both accounts were now shut. Instead I started receiving bills for over £200 for electric and £25 for Gas! The bills said I owed these amounts after being at the flat for just TWO MONTHS. I thought there must be some mistake this is prepayment meters and I topped up regularly when I needed to, kept top up receipts and never went into emergency credit. I rang SP's prepayment dept twice and they kept admitting it must be a mistake and they'd sort it out. They also said they'd disregarded my start meter reading for Electric as BG had given their own and they were using that instead. The start reading was higher then my final reading which seems to be the problem despite my readings being accurate. SP kept sending bills (and then a final demand complete with threat of a 'credit default'), then their 'debt recovery dept' rang twice and I said prepayment dept were 'sorting it' just like they told me. They'd clearly not bothered as then I get a letter from an LCS debt recovery agency. I ring them up (foolishly) speak to a very aggressive woman who wants personal details. I luckily don't give any except D.O.B. to 'prove that I am the correct person they're meant to be talking to'. Wish I'd not given that now. I said it's in dispute. A 'admin fee' of nearly £30 was also added and she claimed LCS hadn't added it but SP. I've since made a complaint to SP and yet this LCS sent a 2nd letter 'recommending to our client that your account be considered for legal proceedings'. From reading the forums I know these are mostly empty threats but it still worries me. I don't feel this debt is mine. All I can think of is either the previous tenant had debt on the meter already and I just naively didn't realise or SP put up their energy prices and didn't adjust the meter. I've never owed anything in my life and never had a £200 bill for electricity. Please can people help me with the following questions: - Are SP legally obliged to update the meter with current prices before they ask for any money? - I don't know if the prepayment meter logs all start and end electric rates so they could go back through records and prove that the readings I gave were correct? - If there was a debt on the meter should both BG or SP have been legally obliged to tell me this? Or the letting agent? - Should I ring BG and ask if there was a previous debt on the meter or would they not tell me as I'm no longer at the property and was only technically a customer of theirs for a month before SP took over? - Did I legally take over any 'debt' by using the BG key once in the meter? And after I used the new SP key shouldn't that have reset the meter? Or would debt still be on the meter regardless of a new key and new supplier? - Are credit defaults as serious as they sound? Will these affect my credit rating in future? And are they difficult to get off a credit report once applied? Can both SP AND LCS put a default on me or just SP as they're the original 'creditor'? As you can see I really don't have a clue what to do and don't want to pay a debt I feel is unjustified and wrong (especially if someone else owes it and not me) and I don't want to go to court. Any advice on what to do and say or what to find out would be great. I need all the help I can get. And sorry I've typed a lot but I wanted to explain my problem thoroughly.

My 80 year old mother had taken out several loans over the years (unknown to us) we looked them out to discover that she had PPI on all of them. She did not know what PPI was nor was it explained to her at the time of the loans and she wasn't asked if she wanted PPI. Needless to say we got her to make a claim. London Scottish is in administration and she was asked to fill out a lengthy claim form for her six loans. I filled out the form for her and in it one question asked was what means she had to cover the loan repayments - she had a state pension and on DLA. The matter was passed to their administrators 'Deloitte' and they have came back asking for proof of her pension in 2005 and stating that she would have needed PPI. I am not clued up on PPI but I would have thought that she had been mis-sold it if she wasn't even asked if she wanted it and was put on her loan without her knowledge, but Deloitte appear to be coming from it different angle ie as if they were evaluating her financial suitability. Where do I go with this one?

I've had some issues with my Scottish Power prepayment key so went online to order a new one. I decided to look at my statement. When my landlord had the prepayment meters installed I was given the option of transferring my outstanding bills to the meters (both gas and electric), I opted to do that. Both outstanding balances were cleared over a year ago. My statement says that my gas is in credit by £124 and my electric is in credit by £360 ( after actual readings). When I tried to top up my account the key reported a fault and the money never credited to my meter. I have spoken to a 'customer service' advisor, I finally got through after 3 days of trying and she said regarding the credit that its not actually credit and that it will be recalculated when I get my next statement. I am confused as to why any credit would show up, and the fact that I am only paying for my gas and electric as its being used. Am I being informed correctly? is this money I could get refunded? Thanks in advance.

Hi All Anyone have experience of Scottish Sheriff court eviction proceedings? Ever heard of Sheriff granting decree to evict when only 1 discretionary ground is cited in AT6? Case history- I served landlord notice to quit halfway through a 12 month short assured tenancy, however I now need hospital treatment so I've had to cancel a trip I had planned and am unable to find new accommodation at short notice. Notice expires in a few weeks. I have always paid rent on time and adhered to all conditions of the tenancy agreement. So only ground landlord can use to evict me is Ground 10 of Schedule 5 of Housing (Scotland) Act 1988, which even if proven, is at the discretion of the Sheriff as to whether it is "reasonable" or not to grant the order. (Ground 10- (a)the tenant has given a notice to quit which has expired; and (b)the tenant has remained in possession of the whole or any part of the house; and ©proceedings for the recovery of possession have been begun not more than six months after the expiry of the notice to quit; and (d)the tenant is not entitled to possession of the house by virtue of a new tenancy) Landlords' agent has repeatedly stated that reason landlord wants me to leave is because he wants to sell the property. Is the Sheriff likely to find it reasonable to make me homeless just before Xmas 2014 so that the landlord can satisfy their avarice? and Will the Sheriff determine that I have to pay legal fees for eviction because I have stayed passed the quit date without good reason (I would argue that need for medical treatment prevented me from finding new accommodation at short notice) I'm thankful to any CAGgers who take the time to share their expertise on this subject

In Feb 2014 I transferred from First Utility to Scottish Power, having been told by "The Big London Energy Switch" that SP could handle readings from my electricity Smart Meter. It quickly became clear that they could not, we switched back to First Utility. Scottish Power had garbled our meter number, claiming we did not have the electricity Smart Meter! They also failed to agree transfer readings, resulting in a 74kWh overcharge where both companies charged for that block of electricity. They know what the correct meter readings were. After numerous complaints, which never get dealt with, a nd my wife spending several hours on the phone over the past four months, I am considering Court action. What is a reasonable amount to expect as compensation for the ongoing delay and incompetence?