However, I included the relevant email exchanges with details such as Hermes receipt code, order number, etc in my Letter of Claim, sent a while ago. Do you want to see that, too? Edit: Crap, it took my '8%' as £8!! Edit #2: I would like help but absolutely hate the idea of someone doing it begrudgingly, hence me trying to do it on my own.

Yes, the following condensed version: On 27.1.2021 I contacted Amazon to return a faulty Drone. They supplied me with a returns label & offered me the choice to send it back via ‘Hermes’, which I chose. Hermes picked the drone up & left a receipt. I contacted Amazon to state that my refund had yet to appear. Amazon replied to say that the Drone was missing so they would not refund me. I replied to say that I used their ‘preferred choice of return’ so the issue is theirs. Amazon contacted me to suggest I make a claim against Hermes. The responsibility lies with Amazon, I used their ‘preferred choice of return’. I will provide the defendant with separate detailed particulars within 14 days after service of the claim form. The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from 30/01/2021 to 02/06/2021 on £369.00 and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of 8%.

And this is why I’m hesitant to check with you - you just belittle me. also, no shooting in the foot, if you read my post properly you’ll have seen that I was intending to send it....but didn’t, thanks to the advice on here.

You’re actually a bit of a nasty sort, aren’t you? I’ve seen hints of it before with your arrogant attitude to people who don’t ‘get’ it. Shame on you, bully. Thank you, brilliant education.

Oh Damn. I thought it was needed as there is so little space to write them in the box on MCOL? (Haven't posted yet though, phew!) Thinking about it, they have the complete story in their Letter of Claim! 1. Date of service would be the date that the claim is made, ie - today? 2. Also, On what day did you serve? This is the same as date of service? 3. What documents did you serve? Please attach copies of the documents you have not already filed with the court. - Not sure what I need to attach here?

Thank you, the Amazon drone issue (Hermes picked up but it didn't arrive at Amazon)

Hi all. I have just completed a MCOL claim, printed off and am about to post the additional POC and am about to complete the N215 form. However, it asks for Name of court & Date of service.....do I wait for the MCOL email for details of these as they (obviously) don't appear when I completed the claim?

Update: I sent my Letter of Claim two weeks ago. It was as follows: Letter of Claim Order number: #xxxxx On 27th January 2021 I contacted you to return a faulty Mavic Drone (order number #xxxx). You supplied me with a returns label and offered me the choice to send it back via Hermes, which I chose. On 28th January 2021, Hermes picked the drone up and left a receipt with the barcode of 09675810 On 21st February 2021, I contacted your representative at Amazon with the following query: ‘I recently returned a faulty Drone to Amazon, via Hermes and I have the receipt, a few days before they terminated my account. The refund still does not show. Please can you look in to this for me?’ On 24th February 2021, I received the following reply: We have received your return package, however the drone was not included in your return - we have only received the controller and charger. As such, no refund has been issued. We will be happy to issue a full refund upon receipt of the drone. On 24th February 2021, I replied with: Once again, I have used Amazon’s preferred choice of return and the item/s are missing. This is not my fault and the error is with you and Hermes. On 25th February 2021, I received the following reply: If you believe there has been an issue within the carrier network then as the sender of the package we would advise you to contact them to raise a claim. If you believe your return package may have been tampered with, you may wish to report this incident to the Police. We will assist with police investigations in any way that we can if requested. On 3rd March 2021, I received the following reply: I wanted to let you know that I have received a response from Hermes regarding the return of your order #xxxxx Hermes have advised that there is no evidence that the parcel was damaged or repackaged whilst within their network. As such, we are unable to provide any further insight into this matter. If you believe your return has been tampered with, you may wish to report this matter to the Police. We will assist with Police investigations in any way that we can. I followed your instructions and decided to use your own preferred courier service – Hermes. Despite following your own instructions for the return of the faulty drone, you have now declined to accept any responsibility and refused to reimburse me. I'm writing to inform you that if I do not receive full reimbursement of £369 by cheque within 14 days of 9th April 2021, that I will sue you in the County Court and without any further notice Yours faithfully, xxx Last week I received this email: My name is Olivia, and I’m a member of the Amazon Account Services Team. I understand you're concerned about order #xxxx Your return for xxxxxx contained an incorrect item instead of the original DJI Mavic Mini - Ultralight and Portable Drone, Battery Life 30 Minutes, Transmission Distance 2 KM, 3-Axis Gimbal, 12 MP, HD Video 2.7K, Lightweight,. We cannot issue a refund for this order until we receive the correct item. Please return it to us if you want to receive the refund. You can review our return policies in the Returns, Refunds and Title section of the Conditions of Use, available at the link below: www.amazon.co.uk/help/conditionsofuse We appreciate your understanding. Sincerely, Escalation Specialist I guess it's off to MCOL I go then......any tips would be helpful...it's been a long time since I did this....

Hi again. Just spoke to HMRC, they are spreading the amount over three years for me. Wow! This just shows that you don't get if you don't ask!! Thank you for advising me on this. Also, I have claimed for working from home to help mitigate the loss I will incur. Wow!

Got it. Damn. Thank you! Can I be pointed to a statutory interest template anywhere, by any chance?

Hi all, is this idea feasible?

An idea; Instead of the monumental task of going back over 7 years of Audible records, could I ‘split’ this case in to segments - perhaps do one year’s worth as some sort of test case?

Indeed.

And here we are, just in by email: As per our Conditions of Use & Sale (https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201909000) we have found that you have acted in breach of our policies, and have taken the decision to close your account as detailed in the email dated 6 February 2020. You were incorrectly advised that access to your digital content would remain, and for this reason we have made an exception to our standard policies and issued a refund of your digital purchases. Your Audible membership fees are non-refundable in the event of termination of your account as per Audible.co.uk's Conditions of Use (https://www.audible.co.uk/legal/conditions-of-use) We regret that we have not been able to address your concerns to your satisfaction. Unfortunately, we have provided all of the information that we are able to and will not be entering into any further correspondence regarding this matter.

Very interesting....but seems to state that licensing issues would be the only reason why may not be 'available'. Also, my issue includes Audible audiobooks so perhaps an interesting tangent. Oh I do / am.

An interesting question would be this: Whilst using Audible, you make a monthly payment that enables you to purchase a number of audiobooks so you are not 'buying' them as cost price. If you 'use up' your allocation then you can also purchase audiobooks at their stated price (I did this also). I assume that I should look to cover the cost of those audiobooks that were included in the monthly payment whilst deducting the monthly payment?

That was brilliant. Thank you so much.

I think I understand. They refunded me the amounts I paid for them.....so that figure again?

Hi xxxxxx Regarding the breach of contract, please refer to the email we sent dated 6 February 2021. As advised previously, we are unable to provide any further insight into this matter. Said email of 6th February states 'Any digital content that you purchased with this account is still available to you. To access the content, click the “Manage Your Content and Devices” link on the Your Orders menu on Amazon.co.uk.' You also sent an email on 24th Feb stating 'Regarding your digital content, I'm afraid we won't be able to assist in accessing that. Instead, I will process a full refund for any digital content purchased. I will follow up within 3 - 5 business days to confirm this has been done.' This content is not available to me. This is my point. Simply a refund is not enough. I will start legal action unless you make the digital content available to me.

(edited above) Excellent. So don't ask for an amount, just that I want access to the digital content! Got it! Thank you.

My email to him is this: Hi xxxxxx Regarding the breach of contract, please refer to the email we sent dated 6 February 2021. As advised previously, we are unable to provide any further insight into this matter. Said email of 6th February states 'Any digital content that you purchased with this account is still available to you. To access the content, click the “Manage Your Content and Devices” link on the Your Orders menu on Amazon.co.uk.' You also sent an email on 24th Feb stating 'Regarding your digital content, I'm afraid we won't be able to assist in accessing that. Instead, I will process a full refund for any digital content purchased. I will follow up within 3 - 5 business days to confirm this has been done.' This content is not available to me. This is my point. What is your / Amazon's comment on this, please? Is that appropriate?

Nope, I most certainly am not. I will see what our friend at Amazon says to that!

Email just received: Regarding the breach of contract, please refer to the email we sent dated 6 February 2021. As advised previously, we are unable to provide any further insight into this matter. I have just checked said email and it says: Hello, As we informed you earlier, we have closed this account. We took this action because you consistently asked us to issue refunds for a large number of your orders. While we expect the occasional problem with an order, we cannot continue to issue refunds or replacements to you at this rate. After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site. Any digital content that you purchased with this account is still available to you. To access the content, click the “Manage Your Content and Devices” link on the Your Orders menu on Amazon.co.uk.

Just the whole tax code / tax allowance thing Thank you for all this help - one more question - Am I right in thinking that you can ask HMRC to spread it out over a longer period than 12 months?

Hmmm.......so I’ll still pay it back but only proportioned over 12 months and this will start from next month? (sorry for this, I can ‘get’ most things but struggle with tax codes. I really try, too!!)