Laura Cooke
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Eon Revenue Protection Charges
Laura Cooke replied to Laura Cooke's topic in Utilities - Gas, Electricity, Water
Thankyou -
Eon Revenue Protection Charges
Laura Cooke replied to Laura Cooke's topic in Utilities - Gas, Electricity, Water
Appreciate your advice been looking for a template letter for Sars cannot locate anything and any idea of whom I address it to and the address please -
Eon Revenue Protection Charges
Laura Cooke replied to Laura Cooke's topic in Utilities - Gas, Electricity, Water
Not aware of anything other than what I have said concerning the meter. No aware there as ever been any supply problems Landlord as sold the house due to retiring he showed the buyer round a few weeks ago only comment was that the house is in good order. I had no idea what this Revenue Protection Charge was relative as stated further up rarely engages with anyone so doubt Eon have ever been in the house up until Western Power Distribution went in. It is difficult to get to know if Eon have ever read the meters previously relative displays such challenging behaviour and refusal to engage with people as brought many problems. I would imagine any Utility company would have alarm bells ringing at not having been allowed in the property to read the meters however Eon were made fully aware of the customer being vulnerable with mental health issues so I was given permission to deal with the account. Perhaps the Subject Access Request would shed some light as Eon have not told me anything, I do not think they should have told Eon Energy Fund not to allow the application I put in relative has not done anything wrong. -
Eon Revenue Protection Charges
Laura Cooke replied to Laura Cooke's topic in Utilities - Gas, Electricity, Water
Tried to upload copies of letters scanned them but no idea how to share them -
Eon Revenue Protection Charges
Laura Cooke replied to Laura Cooke's topic in Utilities - Gas, Electricity, Water
House private rented Relative fitted criteria they are in ESA support group and on PIP Reason given for unsuccessful application was EON had told them not to allow the application. No report just a letter 6th April 2017 from Western Power Distribution a computer generated letter saying they called on behalf on EON to inspect equipment and that it was not as originally installed and may have been tampered with. Only a statement on 9th May 2017 showing previous balance 22nd November 2016 as £114.47 then says adjustments £6.78 refund on 26th November 2016, £0.50 Cr Ex gratia 26th November 2016, £679.44 Revenue Protection Charges 9th May 2017 total charges this statement £280.16. How much electricity you`ve used £266.82, vat at 5% on £266.82, Balance £1,080.35. (This balance could be different th what`s shown on your meter as the meter readings may now be out of date. Where shall I address a subject access request to what do I ask for?. Letter received 19th May 2017 stating Your Revenue Protection Charges/Energy Used. Stating "your new meter will collect your current balance at £5 a week. We`ve sent a message to your meter to update the debt setting and your meter will update after you`ve topped up 3 times on 3 separate days. I rang Eon on 30-5-17 spoke to an arrogant man in the Revenue Protection team explained why no electric was being used he did not want to know replied "We will be monitoring the property regularly" -
Eon sent my vulnerable relative £679.44 charge 19-5-17 for Western Distribution visiting Eon then sent an outstanding balance of £1,080.35 Eon have set the meter to take £5 a week towards the debt. Doubt the property has ever had a meter reading in the 27 months that the relative has been at the house. Relative is very challenging due to mental health and does not engage with anyone including mental health, gp, etc. Relative is often not at the property for more than a night due to a break in at the property at the end of last year, they have become too upset to stay there, the doors were not secure after this despite having attention and anyone could come and go into the property who might have knowledge. An ex partner of my relative recently out of prison as been in and out of the property we do not know about this we do not know if they have been staying there items have been stolen. The family have had some security measures installed at the property in the last month it now as a bolted 6 foot gate and new doors and locks and new glass in 2 outside doors. I put in a EON Energy Fund application for my relative the reply has come today stating the application was unsuccessful when I contacted EON Energy Fund they stated that EON had told them not to accept the Energy Fund application this is so wrong my relative has not stolen electric they simply have not been staying at the property or using any energy, there was no electric or gas on in the property when relatives attended to work on the house and I doubt it has had any gas on for some time there was so much mould and damp. We were advised by EON to put at least £7 a week on the electric key to cover the debt and standard charge this we have been doing, relative went home for one night then left again it has disturbed them this break in then the knowledge that the ex partner has been using the property, we understand that the ex partner as been recalled to prison. What can we do about these charges and the fact that this Energy Fund application as been unfairly denied.
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Yes lots were cut out lots of things get edited to make it look different and more interesting, the monies were collected in full and the programme went towards the evidence for Trading Standards taking the director back to Court for breaching an order he was given in November 2013 to treat customers fairly, I have yet to hear the outcome of this
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This was discussed in great length with Trading Standards they said they could go up the criminal route with this if they wanted but they have chose to go up the Enterprise route and they have taken steps to make sure he cannot set up in a relatives family name or become a silent partner, we was informed that he had already put the business in someone elses name when they visited the week before they discussed things with us and they said despite having his credit licence revoked he was displaying vehicles offering credit they said he will never alter they quickly took photographs of this to go along with all the other evidence they have.
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Sorry Andy they cut al lots out 5 hours filming turned into 15 minutes we paid tribute to a few people they sort legal advice as to what and who to mention we think as they mentioned they wanted results of the second hearing. I also praised you to other people too that we have spoke to about the case
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It was on last month and I am told Trading Standards have applied to take the director back to court for breaching his court order and they are requesting that the place is shut down
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Will do not had the date yet it is this month BBC 1
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Thought you knew Andy it was going back as the Director put an application in after the set aside hearing was struck out he wanted an immediate stay on the execution of the warrant a Judge refused this and anyway High Court Sheriffs had already executed the warrant. And he wanted relief from sanctions. You told me to sort out a witness statement which I did and sent it to the court and defendants solicitor. I was going to let you look over it which you asked me to do but just sent it in the end. Thanks for the support.
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Update went back to court Director of the company sent legal representation and true to form he did not attend, as I understand it from witness statements I have he never shows at court, I assume he will do when he as to appear for breaching his court order by Trading Standards. Director of company his solicitor asked if we wouldn`t mind claryfying a couple of points in a private room was left speechless the solicitor started with "The Director did not agree to you placing vehicle in storage he wants you to reimburse someof this back to him, he also wants you to agree to a gagging order not to speak on social media about him etc, he also wants you to afree to remove Judgment from him and from the company" I pointed out just in case the solicitor as confused that it was us that won the case not the other way round and that monies had been paid back out, the solicitor said that the Judge would not be able to remove one Judgement without the other and I said I could not see why not the solicitor then said that all monies would have to be paid back into court and that a tiral would take place which would be costly to us, we said we would take our chances with the Judge as all we was aware that would happen would be that the Director would have his Judgement removed. The Judge was not happy with the solicitor and said all monies had been paid and asked what it was that the soliciotrs expected, the Judge removed Judgement off the Director and wrote out the order to cover all loop holes to prevent him wasting our time again in court, again was awarded costs but he never paid them from the last appearance. Was advised to send a copy of log book for the vehicle to the defendants solicitors and to send log book to dvla which we did and today received notification vehicle is no longer ours. On our return home a schedule of costs had been sent us from defendants solicitors which read "Costs before the hearing tomorrow" could not understand it and over £4,000 let trading standards know they were most annoyed and said they strongly advised us to make an official complaint about this to SRA they said in their opinion these solicitors had over stepped the mark we had won the case not lost it and this would be frowned upon sending us the costs. So this whole sorry saga must have cost the Director of the company in excess of £10,000 when all we wanted was a refund for the vehicle of £2995 what was paid for the vehicle. The Judge said he must enjoy wasting money. I did not need permission of the court to act as Mckenzie friend and was allowed to speak freely. The sheer arrogance of the Director who was determined to carry on with his vindictiveness has cost him & his company 3 times more than it would have done had he engaged with his customer instead of going to great lengths to avoid the issue, as I said to his solicitor if he dealt with his customers instead of ignoring them and had he attempted to correctly defend in court instead of sending someone to respresent him at the set aside hearing who had no right of audience then he probably would not be where hese ended up with this case, having said that the Judge in the set aside hearing said an appeal was refused on the grounds it had little or no chance of success. This case will feature soon on tv I assume but of course it will now only feature the company and not the Director as our contract was with the company.
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High Court Enforcement were sending payment today for the judgement in November. Still not rang the courts to see if defendant paid court costs for last hearing this month Judge awarded us costs for attending knowing this defendant he will have ignored the court order to pay these costs to us
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No never spoke at the last hearing as Judge did not want to speak to the applicant he just wanted to speak to the one of the defendants to tell them they had no right of audience and that the other defendant should have been there as he made the application. I have good evidence and all put in order it is setting it out that I worry about. Nice to have a copy of the court order from Trading Standards which runs till the end of this year which states one of the defendants will be in contempt of court if they do not abide by the order, I am told this as been breached with how my relative as been treated for the last 14 months so they going to have him back in court which can carry a 2 year prison sentence.
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Yes went to hearing one of the defendants did not turn up other was refused an audience with the court and refused leave to appeal then the witness who filed to show as been to a solicitor and put another application in to request relief from sanctions and to get the judgement overturned on grounds I should not have named one of the defendants as they are a sole director of a Ltd company. So he as got a solicitor this time and this time he will have to attend and I am to put a witness statement in if I object to this hearing
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Andy I am on the understanding that things have to be done a certain way the judge said this at last hearing. I am keen to get it right so reading everything I can not one person as ever told me if you are allowed to address the court on bealf of the applicant I would be mortified to do so to be told I have no rights to as my relative would then be at the mercy of the judge and would not have a clue what to say. Only things I am sure about his any witness statement I do as to be sent to the defendants solicitor at least 7 days beofre the hearing and a copy to the court.
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Been reading up on the Litigation in Person feel my relative will be at an unfair advantage as he now as a solicitor for the next hearing who is allowed to speak whereas McKenzie Person is not allowed to speak. It also says on the Litigation in Person site witness statement as to be done in a correct way how do I match the professional one done at a solicitors office how can we fight against a solicitor? yet we could not really afford one of our own. When do you send copies of this witness statement and who to? the Defendant or their Solicitor.
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Thanks andy
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Thanks Andy will do thanks for being there and other admin and members he isn`t half reassuring it overwhelms me this court thing but I am sure with the help I get here I will get there
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I have never gone wrong yet accepting advice from CAG they are second to none in my book and their members so informative and helpful thanks Andy would it help to include a copy of this court order in my witness statement?
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Ok we do that send witness statement before the hearing understand what you are saying thanks Andy interestingly Trading Standards have just rang me they said they cannot go into too much detail but the are investigating the behaviour of the director towards customers as they believe he as breached his court order which carries a 2 year prison sentence they said many witnesses have come forward and there is a pattern to everyone's case. I appreciate your advice and help Andy and sorry to question everything but when your up against an unscrupulous man like this I need to get it right, Trading Standards said they cannot see a Judge willing to rule in his favour I sincerely hope not
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Confused she told me it was free to put a general form in if I had to pay would leave it and send a witness statement in as you suggested 7 days before the hearing, just thought it would have been handy to see if the judge would consider not letting the hearing go ahead based on witness statement being sent in within 7 days
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The court order was brought by trading standards about how he is treating customers he is to abide by it or face prison that is an order nothing to do with the case. Just rang the court they were so helpful they said this hearing is the defendants application I can do nothing if I like or if I do want to I could fill a N244 out on line send 2 to the court they will refer it to the judge for directions in considering setting aside the hearing she said it is free for me. She said set out your objections and if you need more space attach another sheet to it and a box would need ticking to say what you are relying on which will be an attached witness statement. She said they do not send a copy of this to the defendants. She said or do nothing and send in witness statement before the hearing to the court email address and they will print it off.
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This witness statement is accepted without any official paper work having to be submitted by me? only reason I ask the director of the company put a letter (stating why he wanted the defaqult against him removed as you cannot name a sole director of a Ltd company) into court at the set aside hearing and the judge said that did not constitute an application for it to be considered
