This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

thanks Glenn, used the numbers suggested and got them to double their offer ! Mike

my bank messed up a transfer to a building society which resulted in the money going missing for 2 weeks they have admitted guilt and offered £35 to cover my 4 hours of phone calls and worry. this doesnt seem very generous - I seem to remember an hourly cost the courts willl accept of £15 am I correct ? thanks .. Mike

have gone through it in more detail and still believe what I said before it is a good step forward and generally in favour of the consumer it might not spell out everything we want, but it could be a hell of a lot worse onwards and upwards from here I hope Mike

I think its a positive start they make it clear that £12 is not in itself an acceptable amount - its up to the courts to decide what that would be. good news! Mike

in the event of more phone calls say the following - this is from a Motley Fool advice on dealing with debt -------- I am now taping the rest of this conversation: (Pause for effect) and I am putting you on notice, that I intend reporting you to the Office of Fair Trading, under Section 40 of The Administration of Justice Act 1970, for Harassment. Furthermore, I will from this point on, only communicate with you in writing and if I receive one more telephone call from you or your organisation, I will see that you face criminal proceedings under Section 2 of The Protection from Harassment Act 1997 and before you say anything further, you may be interested to know that your consumer credit license will not protect you from prosecution. Are we now absolutely clear on the matter? ---------- Mike

I am here - how can I help ?

dont know if this is anything new in this http://today.reuters.co.uk/news/newsArticle.aspx?type=personalFinanceNews&storyID=2006-03-13T132014Z_01_NOA340615_RTRUKOC_0_BRITAIN-FINANCIAL-CHARGES.xml

What service is provided by NOT paying a DD and then charging £35-39 for not doing it? --------- it stops you getting into debt - by putting you in debt (grin) Mike

http://www.bankactiongroup.co.uk is not working Mike

mixture of both you train Dragon to recognise your own voice so it struggles when given anything else if I was to do it again I would just re-speak it - that would be 99% correct hope it helps the cause ! Mike

mixture of both you train Dragon to recognise your own voice so it struggles when given anything else if I was to do it again I would just re-speak it - that would be 99% correct hope it helps the cause ! Mike

oops - I clicked the email button on your message will try again Mike

oops - I clicked the email button on your message will try again Mike