Done. RIP Martin. pls leave real name out, thanks.

Jackie T, i reckon u should make urself a congratutory cuppa and cake. U had a lucky escape! Moben is also kitchen's direct apparently so do be careful. SB

Thanks guys. I am now in the process of getting compensation from Moben. I got my own tilers to finish the job and now have a full kitchen. Qualitas is trying to reach an 'amicable' compensation. SB

Dear all Halifax has paid up without admitting any wrongdoing.

Hi Dave You can find the first of the letters here... http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

Had my kitchen 'fitted' in April a week late with no notice. the Kitchen is not 'properly fitted' - problems with space between worktops - survey error. I have also been waiting since April to have my tiling done (several appts cancelled or 'no shows'. The latest appt was for today and i wrote them a letter 2 wks ago asking them to 'make time of the essence' by today. The tilers have did not show up today! What do i do now? Can i get my own tilers and ask them to pay for it? SB

i got exactly the same ltr with 6mths refund, must be a standard letter.

Hiya guys I just want to say thanks to Ed. Halifax have responded with £146 refund when I asked for £236. I think i will accept this so as not to stress too much (i have other stuff going on that need sorting out too)! Goodluck to everyone! SB

Hi Kate Thanks for your reply. I will definately keep everyone updated. SB

saying hi!