Hi all,
Mrs Caledfwlch recently left her employment at BHS after repeated bullying from managers, who also on many occasions "forgot" to schedule her legal and lawful break meaning she couldnt go on it! another trick was if you are serving a customer when your breaktime comes up , you have to finish serving that customer, and if your 15 minutes was up by the time you finish, then you were not allowed to take your break after!
Anyway, she has begun receiving letters from BHS saying that they overpaid her by £27 and threatening debt collection agencies. How lawful is this? especially since the amount of breaks they denied her add up to a a couple of hours at least. Where some complication arises, is the contract she was given and signed said 27 hours per week, but they only gave her shifts amounting to 19 hours, when she pointed this out they said oh sorry, we made a mistake, and took her contract off her (silly woman should have made a copy i suppose...) BUT they never brought her a new contract to sign, so in theory the only signed contract they have says 27 hours, which they probably binned. Im just wondering if anyone has any ideas.
The bullying by managers was reported to the HR manager who should have recorded the complaint, and asked the relevant managers to apologise - after that the bullying got worse, hence the Mrs leaving.
thanks