Have just been reading about Evri online and they were fined for contravening health and safety standards - somebody died working for them because they didn’t give appropriate training. Everything about this company is sickening. Evri has a seriously problematic work environment from the ground and up. It’s toxic! Their practices are exploitative and from my own personal experiences and research that can be found online Evri’s actions err on corporate abuse.

Noted. Will let you know once made. Thanks for helping us. You’ve been amazing! Have a great day

Thanks @BankFodder I tried my best to get everything but the pressure of “negotiating” was a lot for me. Mediator kept saying that “I’m here to prevent this going to court so you have to negotiate, you agreed to the 3 points that you’d be willing to mutually agree on etc.” so I forfeited within my comfort zone. Not being allowed to discuss my horrendous experiences with Evri begins to feel as though I’m being made to protect an abuser which is EVRI! Happy it’s over in any case and can confirm I will never use Evri again. And if anyone ever needs a witness statement for an Evri court case hit me up because I’m here for it and I will happily provide evidence and testify. Do send me a link for donation.

So had mediation and settled. Here’s how it went down: mediation summary removed due to threats from EVRi to withhold payment and to go to court. Although there is a confidentiality agreement in respect of mediation, overall EVRi are bullies. They know that their insurance racket is unlawful under section 57 of the consumer rights act and section 72 of the consumer rights act. We are looking forward to more people who go to trial so that we can get more judgements. Read about all the rights that you have under the Consumers Act and with each offer you put forward in Mediation apply the appropriate terms that are being contravened by Evri and specifically tell the mediator to tell them these when she speaks with them. If you have evidence tell them you will use it in court and have a judge scrutinise their terms and conditions. Tell them you will bring about their bizarre and unethical practices to the attention of a judge who can make the decision of what right and wrong and that maybe it will force them to behave in a legal manner and update/modify their policies up to ethical standards. Tell them not to insult you with silly offers and to take full responsibility for their negligence and to pay for what they’ve lost/damaged. Ask them why on earth should I bear the cost of insurance for your employees negligence/theft/lack of reasonable skill or care? Ask them Why should I pay for your breach of contract? You must shame them with the facts in this process. I personally, wanted all my money back but I also had a cut off point in my head of what I was willing to forfeit which was the interest accrued. If I had the time and resources I would’ve loved to have been the one to expose Evri in court - I’m pretty sure they would’ve given me every penny owed had I really dug my heels in but I’m satisfied with the outcome. I’m an ordinary person not built for this litigious stuff and shame on Evri for making ordinary people like myself resort to the stressful process of facing the courts. Evri don’t care about customers, about the affects that the loss of money can have on peoples lives and their families. Some of us have small children. Evri truly are a very nasty company that in need to go bust or change their standards. I predict something very bad is going to happen to them because being sued every day is unsustainable. Am happy to give anyone advice and will remain on site intermittently to check in if need be. I understand this can be a really isolating and stressful experience. I’m so happy I found this fantastic forum - the moderators are amazing and thank you all for the help, encouragement and wisdom. Please send me a link so I may make a donation as soon as my compo clears. Thanks again!!

So I’ve had mediation with Evri today and have settled. I’m satisfied with outcome and will post my experience and process tomorrow as have after school activity/halloween stuff with little one.

Thanks @occysrazor will update how it goes. Have a great day!

Thanks. I will definitely be standing my ground and will keep you updated. Am prepared for trial and not leaving this planet until I get what I’m owed. Have a great weekend.

Hi @BankFodder I hope you’re well. My mediation appointment is on Tuesday 31/10 between 12pm and 3pm. I’ve read and reread on the site and suggested posts. I’ve been making some notes on some of the things I’ll need to go through with the mediator. I’m seeking £636.06 from Evri for: Loss of laptop £532.71 Postage fees £9.60 Court fees £70 Interest accrued since Evri declined to compensate me £23.75 Total: £636.06 I’m aware of how Evri’s manipulations and I know they will bring up some of the points I make below: You had no insurance Declared item £500 (when was £532.71) It was on the prohibited list It is a non-compensated item (they offered me £25 compensation several times Evri admitted damaging parcel, losing contents of parcel - an MacBook Air- and throwing my packaging away without permission or notifying me. The contents of the my parcel value as £500 on Evri as the correct value of £532.71 couldn’t be put into the online form. I can provide evidence from my EBay account. I know Evri may blame me for not packaging my laptop correctly but I have evidence, time and date stamped videos taken from the parcel drop off point and when my parcel was collected by Evri. I packaged my parcel very well the laptop which was in its box original packaging. I put in a large jiffy envelope for padding and then wrapped the whole parcel all over with brown tape from side to side corner to corner. There is no way that the contents could have come separated from the packaging unless extreme force was used i.e a sharp instrument and/or excessive force was used. Evri admits the parcel was lost and damaged in their care but say they can’t compensate me because laptops are on their non compensation list and prohibited items list. If my item was on a prohibited item then why did they accept my payment to courier? Further to this Evri’s terms and conditions are not legally binding nor are their terms. This can be verified on sections 49 & 57 of the Consumer Rights Act 2015 49 Service to be performed with reasonable care and skill (1) Every contract to supply a service is to be treated as including a term that the trader must perform the service with reasonable care and skill. (2) See section 54 for a consumer’s rights if the trader is in breach of a term that this section requires to be treated as included in a contract 57 Liability that cannot be excluded or restricted A term of a contract to supply services is not binding on the consumer to the extent that it would exclude the trader’s liability arising under section 49 (service to be performed with reasonable care and skill) Evri emailed me that the reason why laptops are on the prohibited list is because “they are fragile and more susceptible to damage..in the event of sustained damage compensation will not be awarded” well my laptop has not been damaged - it’s disappeared into thin air under Evri’s watch. What I also find interesting about Evri is that if the consumer wants to make a claim, the consumer has to provide photographic evidence of damage/condition of the parcel their claiming for but whenever many of us ask Evri for photos of our damaged parcels they NEVER send you any evidence. if you think there is anything else I need to bear in mind do let me know. Thanks!

Thanks for your message and the heads up! Had a look at your post briefly but will have a proper read tomorrow. Really helpful.

Great news! Persistence is key.

Hi @occysrazor I got a confirmation email this morning from mediation. See attached. Try calling the number 0300 123 4593

Hi @BankFodder I agree and believe me I know I’m asking for what rightfully belongs to me. Im not going to back down one bit. I’ll be getting back to you shortly with some points I wish to raise with mediator regarding my case. I’ll post to my thread Cheers

Hi @jk2054 haven’t had mediation yet. Call is on 31/10/23 between 12pm and 3pm. Fingers crossed I get all monies owed back with no bs from Evri.

Hi @babs71 I had the same problem but decided to agree because in my head I will only be negotiating a few pence here and there. Nothing that will be grossly unfair to me

Thanks @occysrazor so kind of you to forward this and will read later this evening. Hoping you get your date soon. A telephone call help chivvy things along? I called last week and this week got a date!

Hi so I’ve heard back from the mediators and have a hearing date on 31/10/23. I’ve written in chronological order what has happened so you have a better understanding of what’s gone on thus far. 18/6/23 I sold a MacBook Air Laptop (£523.93 inc p&p) on EBay and clicked link on EBay sit to use Evri’s next day Courier service. I paid £7.56. I didn’t purchase insurance. 22/6/23 I contacted Evri via ChatBot asking where parcel was and why it hadn’t moved from and was still at their sorting centre. I got a reply saying message would be passed to customer services. 23/6/23 I didn’t hear anything back from Evri and tried emailing them. I got an email back “Thank you for contacting Evri. This email address is no longer a Customer Service contact channel.. and you’ll be put through to Digital Assistant Holly” I used the link provided. 24/06/23 Evri assures me parcel is on its way to me and is still at the hub. Evri said they will escalate to find out what has happened to my parcel that they have confirmed has arrived at their hub. 25/6/23 passed on to more Evri agents who say they are working to resolve my issue 26/6/23 Evri have confirmed my parcel was scanned and asked that I wait 48hrs for tracking update 28/6/23 Evri emails they have lost my parcel. Evri says my item is a prohibited item and a non compensated item. Evri specifically says Laptop is prohibited as “they are more fragile than others and therefore are more susceptible to damage.” Evri offer me £7.56 as I sent at “my own risk” I decline this “compensation” and email back wanting a full explanation of what happened to my parcel and to check their lost property department as they clearly processed the parcel in their hub. 28/6/23 Evri emails me to say that my laptop became detached from the packaging… “we have exhausted all our investigating's into locating your items but as they have become separated from the packaging we have not bee able to locate them and when the empty packaging arrives at the hub it was disposed off as this our procedure regarding empty packaging.” I explained that had jiffy packed and brown sellotaped the parcel all over and have video evidence of this provided by the Evri drop off point in Windsor. There would have had to have been extremely excessive force used for the laptop to become separated from the packaging. I ask for photographic evidence of damage to my parcel. They don’t provide this. I also ask Evri why I wasn’t notified in the first instance that they had thrown away my empty parcel? 30/6/23 Evri offers £25 compensation as a gesture of goodwill. I decline this asking for the full refund of value of my laptop plus p&p. I email a complaint. I’m sent an email back saying “This email address is no longer a Customer Service contact channel” 6/7/23 I email and post Evri a letter of claim. I get an email saying “This email address is no longer a Customer Service contact channel” 21/7/23 I hear nothing back from Evri and open a claim on Mcol 21/8/23 Evri responds via Mcol admits my parcel is lost in their possession but accept no liability as the parcel involved is not accepted in carriage and is on their excluded list (they took my money though and accepted carriage). Evri also states they will only compensate for loss or damage or late delivery (£20) so I will not be compensated ad laptop is a prohibited item.

No worries and thanks. The email address is: scmreferrals@justice.gov.uk Am going to spend some time reading this forum (which is a god send!) clarifying all the points I need to make for mediation and get back to @BankFodder Will definitely let you know how everything pans out.

Hi @occysrazor have just received an email from the court and mediation has been booked for 31/10/23. Hopefully, you’ll be getting a date soon!

Hi @occysrazor you’re welcome. I’ve just checked my Mcol account and mine also says “stay lifted” on 4/10/23 so stayed was lifted after I contacted the Civil Centre last week. Mine says “DQ sent to Evri on 22/08/23. I’m assuming that they’ve had some kind of clerical error? Let’s see what the next few weeks brings. Will keep posted.

Hi, I had the same issue as you and I contacted Mcol last week. They told me that the case was “stayed” which he said meant I would have to reapply, I was a bit confused about that as I’ve sent in all paperwork requested. I was put through to Civil Centre. After speaking Civil Centre and they lifted the suspension. It seems they are changing systems or something and have a ton of backlog. They said they’d contact Evri within 6 weeks and Evri have 14 days to get back to them/me or they will be taken to court. Please call the Civil Centre at your earliest convenience and ask them to lift the suspension or it’ll stay that way until god knows how long. I must tell you the call wait time is over an hour to speak with someone but worth doing to keep your case open and the ball rolling. Good luck and let us know how you get on.

Hi, just to let you know I served the Directions to Evri last weekend and they’ve responded and they want to go ahead with mediation. They’ve also ticked the box to go to a hearing due to this case being “a contractual dispute” but have suggested a court in Leeds. The form is not signed off by an individual but “Evri Legal Department” not sure why that would be. No date for mediation has been given yet but will continue reading on the site. Thanks Evri Directions .pdf

I’m definitely sticking with this and will liaise with you/the group throughout this whole process. I really appreciate everything the help and advice. I’ll send the directions over to the court & Evri over the weekend and will let you know once I’ve done this. Any changes at all and I’ll let you know. I will also be reading the subcategories you’ve mention take notes. Thanks

Thanks for getting back to me so quickly. I have a son with autism and a single parent. We recently moved quite far from family so I have no childcare at the moment. The reason I sold the laptop was to raise funds for my move transition. Again, I’m aware we are all busy but everyone has different stuff going on in their lives and at the moment it’s full on for me right now as I’m working from home with a new job and have an autistic child at home, I’m exhausted half of the time as I have to focus on quite a few things at a time. I haven’t been ignoring you or anyone on this site deliberately. My son goes to his dads for a few days tomorrow so thankfully, I can focus on this over the weekend. I spoke with MCol earlier this morning about putting anything additional in Particulars of Claim and Mcol said that I can still add to my particulars of Claim if I wish. I wanted to add that I have CCTV footage of my parcel being dropped off by myself and then collected by Evri but I didn’t have the footage confirmed at the time. I received the CCTV footage recently as the shop had to go through their recording which took time. I’d like to go to court as I’ve been reading this is the best way to go when pursuing a claim with Evri but are unsure of the costs. I’m also happy to proceed with with mediation and hash it out. Thanks

Hi @BankFodder I appreciate you getting back to me and I’m fully aware we are all busy people and that you’ve made a choice to help others in your free time and I’m grateful for that. I’m happy to make a contribution to this site if my case is successful. I have not added any other particulars at this time as I will save the CCTV footage for trial/mediation. I have done a lot of reading on this site. I received the defence documents on 21/8/23 i received the directions document today 30/8/23 by email as I haven’t yet received by post. im wondering where I stand with Evri’s defence stating I sent a non compensation item. They’ve admitted they had my item and lost it. Thanks

Hi again, I apologise I haven't got back sooner. Ive been exceptionally busy with work and a 5 year old on his summer break. I've received a defence from Evri and they have declined to compensate me for my MacBook Air that they lost. I want to make clear that I did state the amount of my package £500 (minus the p&p which I will add to my directions) I have tons of evidence including CCTV that shows my package jiffy packed and bound all over with brown tape.There is no way the package could come undone unless excessive and unreasonable forced was used. The CCTV shows Evri collecting the parcel from the shop. Evri admit they lost it and when I asked for proof they said they "disposed of packaging as the item became detached from packaging" I had to email many times for a satisfactory answer as to how parcel was 'lost' and this was the answer I got. They offered me £25 compensation as a "gesture of goodwill" Evri will not compensate me on the ground that I: "Sent a Non- Compensation Item" I also didn't add their insurance though opted for next day delivery. I have attached my POC and their defence. I spoke with the courts today and an administrator sent me an Directions N180 form and N215 form My question is the grounds on which I fight back? The legal semantic masturbation they've sent back in their defence is so repetitive, confusing and exhausting. They talk about insurance when the most they ever pay out is £20 no matter what. At this point I'm so disgusted by Evri and their shady business practices I want nothing more to do with them but I'm not going to allow them to take my laptop without paying for it. Thank you very much in advance. Evri Particulars of Claim .pdf Evri Defence .pdf