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McKinley

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  1. I'm having the exact same problem contacting British Gas too & for a random number bill. I'd mentioned it on here some time ago & someone listed two people to email, but never mentioned their email addresses.
  2. Thanks for your help. I'd already never seen an email address on their priority services page. I'm kinda tired & might have missed it, but suspect not. I have no idea if I am registered with their scheme, although was meant to be. Their chat facility on the page (we both found) didn't seem to work, but then neither did their app most of the time. They do offer a telephone number, but loads of pneumonia over the years means that sometimes (like now) speaking isn't an easy option. I can't correct their false reading, as I'm no longer a customer & the option has been removed from the account. "Sorry, you do not have any accounts that are eligible for a meter reading. If there is a problem you would like to discuss please call us on 0333 202 9802." So looping back to the voice issue again. I'd like an email address, as then I have a record of them being entirely useless, which I don't have from the dubious outcomes on their app. Has anyone an email address for British Gas?
  3. Has anyone an email address for British Gas? I should be on their priority register, but was moved to them, rather than going to them myself & everything about them has been incompetent, so who knows. They were my previous company after the previous one before that had issues. It was not a case of replacing a company that failed, as the previous company EBICO are still here, but the account was moved to BG, and strangely BG felt they could charge for amounts they invented that were (not) due to EBICO. If anything was owed it was normally under £20 for elecricity, & I was actually owed money back for gas, as they'd been paid to 6415 & I'd stopped using it at 6408 as they just couldn't create bills that were anywhere near sensible, basically just random numbers, so it was easier leaving it in a stationary position until they could have a clue. Sadly that never happened.
  4. Thanks. Yes, I've done that but it didn't appear to offer a way of sending messages. There was the issue of the real/paid-to gas readings, & being unable to see the smart meter due to its location. There's also an issue if I'm being looked after, it seems to prevent their reading smart meters when my power at home is turned off. I have since just found their email address & sent off the aforementioned section. If anyone else needs a copy it is... contactus@scottishpower.com
  5. I've just moved to Scottish Power (& am in Scotland). There doesn't seem to be an email address I can see to send details. I've tried calling, but as happens with so many things, I'm asleep before the call is answered (presuming it is answered). I've logged into their site, but there doesn't seem to be a message option. I know my gas reading from memory now, as I'd stopped using it until they got things sorted out. Here's the text of my email, as it saves further explanation. I've replied to one of their emails, but it's a "donotreply@" one, so don't see it being fruitful. They asked my initial meter readings, & I also included my account number & personal details for them to know who I am. "The best way to contact me is by email, as I'm in bed asleep most of the time. My gas reading is 6408, & has been paid to 6415, but the account had moved to British Gas after the two previous companies had problems, & British Gas aren't very good at sorting things quickly. I can't read my electricity meter as its right next to the ceiling, and I'm not great with ladders, but it's a smart meter if that solves things. If you need someone to read it, please let me know in advance & I can get someone to be here to get the door. Thanks"
  6. Thanks. I've my first proper doctor's appointment next week again, and my doctor's quite chatty. I'll ask him if there's a Scottish equivalent & mention the outcome here.
  7. I noticed it had "NHS UK" in the graphic, which confusingly is what NHS England use. Does the data sharing also apply to the Scottish NHS?
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