My phone line became very noisey and it was very difficult to hear any conversation. Also my internet kept dropping out. I reported this to talktalk and carried out their equipment checks. I used my friends phone on the line, still the same problem. I used a spare router etc still the same problem. Just to be sure I took my equipment to my relatives house were it all worked fine. Talktalk booked an engineer to come. The outreach engineer came checked the internal wiring which was fine. He then went outside to check the external line which snapped when he touched it! He replaced the line and all my phone and internet faults went away. I have just received a bill from talktalk for £65.00 for an engineer call out. They said it was an unnecessary call out as the engineers report stated that there was no fault! I said why did he replace the line then? They replyed for quality reasons!!! I stated it was such poor condition it snapped in his hand. I then said I still have sixteen feet of it dangling from my house would they like a sample. I have now gone through two or three levels of complaint! I have emailed the CEO, who as replied promising to investigate but I appear to be going nowhere, surely I cannot be made responsible for an external line fault?