Decent point, but yeah my wife spoke to them. The show was in the Crown Centre which also houses Tesco. The Tesco carpark is actually for the whole Crown Centre, including the Town Hall. It's not strictly a "customer car park" but Tesco run it.

I am the keeper. It's ok to admit that I assumed? They know that from the DVLA.

In another thread, and in person about Tesco Stourbridge and the Town Hall, I've heard of others who have had similar charges waived due to being legitimate customers. I've drafted the below to be sent to tesco's manager, but will only do so with your blessing as you all know this far more than me. Have been intentionally vague with details, and everything mentioned is provable correct. Would this hurt? To the Manager, RE: Parking Charge Notice, Vehicle Reg XXXXXX I'm in receipt of a parking charge notice from a company called Horizon Parking for the date of 25th February for my car XXXXXX for overstaying in your car park. On this date we did some shopping in your store, and attended a show at the Town Hall. The show started late, and it took some time for us to leave the car park due to long queues to the exit, which I assume is the reason they believe we parked for longer than we did. The show was not cheap, and neither was my shopping, so the driver and I would rather not make it even more expensive by having to pay a charge for parking when the overstay was not our fault. As both of us are loyal Tesco customers, shopping in your store regularly, I’d hope that you could contact Horizon Parking and ask them to drop this?

Tried to be as non-committal as possible. Thoughts? Don't want to mention anything that they could possibly prove false. To the Manager, RE: Parking Charge Notice, Vehicle Reg XXXXXX As a passenger in vehicle XXXXXX, I was dropped at your store on 3rd March 2022 to do some shopping, but have since been issued with a Parking Charge Notice for parking in your carpark. As a regular and loyal ASDA customer I’m shocked to have received this charge for buying my weekly groceries. Could you possibly speak to Horizon Parking and ask them to drop this? I’ve never been charged before for using an Asda carpark. Yours faithfully,

It's an hour there and back. I might give them a call tomorrow.

To be fair, I've read the link now and it refers to speaking to the manager of the store not writing a letter, I'd need to make a special trip for this. Writing a letter would be ill-advised no? You'd need to admit somewhere to being the driver of the vehicle if you're telling them you were a genuine customer? Or do you just use creative writing to never confirm the driver bit?

Have not done the above yet, but will have a read now (my notifications don't work very well here). Have also received the attached letter from Debt Recovery Plus. 2022_06_07 Stafford 2.pdf

I've now received a letter from Debt Recovery Plus 2022_06_07 Stourbridge.pdf

Hi, Got another pesky invoice. I assume guidance is to ignore as with the other one (bad week for me apparently). If you'd like any other info, please let me know. 1 Date of the infringement 03/03/2022 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 11/03/2022 3 Date received 13/03/2022 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? No I don't believe it does 5 Is there any photographic evidence of the event? Yes, entrance and exit of the carpark. 6 Have you appealed? No - done nothing yet. Have you had a response? n/a 7 Who is the parking company? Horizon Parking 8. Where exactly Asda Stafford For either option, does it say which appeals body they operate under. IAS - POPLA 2022_04_07 14_40 Office Lens.pdf

Have received a reminder. Don't expect this changes anything, but wanted to share 2022_04_07 14_34 Office Lens.pdf

Happy to ignore, was just seeking clarification due to the above.

So advice is to ignore this?

From: http://cmis.dudley.gov.uk/CMIS5/Document.ashx?czJKcaeAi5tUFL1DTL2UE4zNRBcoShgo=7zih7CQU7VGloVKuoG0k7dA4JINFBxCscbD8kLa19%2FDCzUhRDrvf8w%3D%3D&mCTIbCubSFfXsDGW9IXnlg%3D%3D=hFflUdN3100%3D&kCx1AnS9%2FpWZQ40DXFvdEw%3D%3D=hFflUdN3100%3D&uJovDxwdjMPoYv%2BAJvYtyA%3D%3D=ctNJFf55vVA%3D&FgPlIEJYlotS%2BYGoBi5olA%3D%3D=NHdURQburHA%3D&d9Qjj0ag1Pd993jsyOJqFvmyB7X0CSQK=ctNJFf55vVA%3D&WGewmoAfeNR9xqBux0r1Q8Za60lavYmz=ctNJFf55vVA%3D&WGewmoAfeNQ16B2MHuCpMRKZMwaG1PaO=ctNJFf55vVA%3D The development here, includes the Town Hall where the show was.

According to this it was back in 2015: https://www.stourbridgenews.co.uk/news/13343920.stourbridge-shoppers-miffed-as-tesco-cuts-free-parking-from-three-hours-to-two/ horizon pcn fully redacted.pdfFully redacted PCN here. Always takes me 800 attempts to get right.

Correct, they knocked down a multi-storey to build it, it was 3hrs last I checked, must have dropped to 2hrs at some point.

Hi, Got another pesky invoice I'd like to ask your guidance with please. I shopped (£1.50 but they don't need to know that) in the Tesco after attending a theatre show in the Town Hall (part of the Tesco building) with my 4 year old daughter. The show was 1hr40 run-time and started late. If you'd like any other info, please let me know. 1 Date of the infringement 25/02/2022 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 03/03/2022 3 Date received 09/03/2022 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? No I don't believe it does 5 Is there any photographic evidence of the event? Yes, entrance and exit of the carpark. Only options available too. 6 Have you appealed? No - done nothing yet. Have you had a response? n/a 7 Who is the parking company? Horizon Parking 8. Where exactly Tesco Stourbridge For either option, does it say which appeals body they operate under. IAS - POPLA

I've gone back to her and asked for proof of planning for signage, ANPR and the 120min limit.

By the by, I did what others suggested earlier and asked the friendly local planning persons about the signage and got the attached. I'm not convinced personally, but don't know enough to press her further. Planning Not Required.pdf

I've had a reply. Beginning to get a little worried that they're not just sending me automated responses now. Can anyone advise please? bwlegal21102021.pdf I've re-read the thread actually and I'm guessing, as before, the next move is not mine.

I've made some changes to the text to reflect that's it's the second time, and freshened up my football analogies.

As expected, have just received a very similar, but not identical, Letter of Claim via our Royal Mail correspondant. Will reply with the identical snotty letter next week if you all agree that's best?

I'm guessing it'll be followed today or tomorrow by a letter in the post. Interestingly, they didn't even have my car reg in the email.

Indeed. Should I send them exactly what I sent in my snotty letter? Or should I ignore/send a "This mailbox is not monitored" reply? Not sure if a Letter Of Claim counts when it isn't a letter?

I've just had a "Letter of Claim" via email: Dear XXX, Letter of Claim Our Client: Total Parking Solutions Limited Our Reference: XXX PCN Reference: XXX Vehicle Registration: Contravention Description: The Vehicle Exceeded The Maximum Stay Time Contravention Location: Brighton Road Retail Park Redhill Date of Contravention: 18 January 2017 Balance Due: £124.00 We have been instructed by Total Parking Solutions Limited to commence legal action against you in respect of the above unpaid parking charge, by issuing a Claim against you in the County Court without further notice, if no payment or response is received before 20 October 2021. If you dispute this debt, please tell us why so that we can help resolve this matter. Estimated Claim Such legal action may result in you being liable for Court fees, solicitors’ costs and statutory interest which are estimated below. Principal Debt + Debt Recovery Costs £124.00 Estimated Interest £46.34 Estimate Court Fees £35.00 Estimated Solicitors' Costs £50.00 Estimated Total £255.34 What we have sent you What you will receive in the post are the following: Information Sheet: a sheet explaining what to do next, including how to avoid Court actions. Reply Form: a form to complete and return containing four sections. Income and Expenditure Form: a form to complete and return to outline your finacial circumstances. What you need to do now Payment of £124.00 or your reasons for non-payment are required by 20 October 2021 to avoid the above legal action. If you are unable to pay the balance in full, our client is willing to enter into a payment arrangement which is affordable for you taking into account your financial circumstances. We wish to remind you that in a final effort to avoid the need for litigation, our client is willing to offer you the option of paying the balance via an affordable repayment plan. We have pre-approved a monthly instalment amount of £15.00 which has been recommended considering your estimated disposable income. If you wish to take advantage of this offer, or if you cannot afford this amount, please contact us using the details in the "How to get in touch" section below. Please note that this offer expires on 20 October 2021, after which time your case will be considered for litigation for the full current balance. How to get in touch Online Manage your account at www.bwlegal.co.uk. You can upload your completed reply form and provide your income and expenditure details online. You can also make a payment, set up an affordable payment arrangement and speak to us by webchat. Speak to us or email us Call us today on 0113 487 0430 or email us at contact@bwlegal.co.uk to discuss this matter with one of our helpful team. By post Complete and return the Reply Form to us at the address at the foot of the letter you will shortly receive from us by 20 October 2021. Pre-action Protocol for Debt Claims This email is being sent to you in accordance with the Civil Procedure Rules Pre-Action Protocol for Debt Claims, a link to which is contained on the foot of the information sheet will you will receive shortly in the post. In particular, we refer you to paragraph 7, which sets out the expectations of the Court in terms of complying with the Protocol. Particulars of debt On 18 January 2017, you were granted a limited contractual licence to enter the land known as Brighton Road Retail Park Redhill ("Site"), which is managed and operated by our client. In return, you were to abide by certain terms and conditions ("Terms and Conditions") which were prominently displayed on the signage erected in situ by our client. On 18 January 2017, you breached the Terms and Conditions - reason: The Vehicle Exceeded The Maximum Stay Time ("Breach"). The Breach resulted in our client issuing a Parking Charge Notice (`PCN`) on 06/02/2017 which, despite our client's attempts to engage with you and agree a suitable payment arrangement, remains unpaid. Statement of account The following summary statement shows the transactions applied to your account since the PCN was issued by our client: Statement for the period: 18 January 2017 to 20 September 2021 Principal Debt £70.00 Total Payments £0.00 Total Adjustments £0.00 Total Interests £0.00 Total Debt Recovery Costs £54.00 Current Balance £124.00 Our client’s entitlement to the total debt recovery costs referred to in the table above is expressed in the Terms and Conditions, which you accepted upon entering the Site. Such costs are recoverable in any event under the relevant Parking Code(s) of Practice. Warning of court proceedings If payment or a response is not received from you by 20 October 2021 we are instructed to issue a County Court claim without further reference to you, together with applying the interest, fees and costs highlighted above. If payment or a response is not received following a County Court claim, a County Court Judgment ("CCJ") may be entered against you. If a CCJ were to be entered, it would be recorded on your credit file for 6 years unless you pay the Judgment debt in full within a month of the CCJ being entered. A CCJ on your credit file may affect your ability to obtain future credit. If a CCJ were to be entered and you were to fail to comply with the CCJ order, we may apply to the County Court to take further enforcement action which you would be notified of separately. We look forward to hearing from you Our helpful team would like to work with you to reach a solution without the need for Court proceedings to be issued and it is therefore important that you get in touch before 20 October 2021. Yours sincerely, BW Legal bw legal N.B. To opt out of email communication from BW Legal please reply to this email quoting reference "XXX" BW Legal Registered Office: Enterprise House, Apex View, Leeds, West Yorkshire, LS11 9BH T: 0113 487 0430 F: 0333 370 0107 DX 716921 Leeds 39 BW Legal is a trading style of BW Legal Services Limited which is a company registered in England and Wales under Company Registration No: 07966978 Authorised and Regulated by the Solicitors Regulatory Authority under No: 569773 Authorised and Regulated by the Financial Conduct Authority in respect of consumer debt collection under Reg No: 619068 VAT Registration No: 971 8540 92

Reply letter received. I'm no expert, but this feels very much like a backing down. Albeit with a further bit of luck trying. 2021-07-01BW PAPLOC Reply Reply.pdf