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DaveBowles

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  1. I have a Lenovo ThinkPad Edge E130 that after less than 14 months personal and careful use has had the left-hand hinge break away from the casing. At the time of purchase of the ThinkPad from Dabs.com I also purchased from Dabs an extended warranty from MendIt (no information regarding cover was given at the time of purchase, the limitations were only advised at the time of attempting to make this claim). Both Dabs and Lenovo single out the hinges on the ThinkPad as being of robust design. If you include the attachment to the casing, this is clearly not the case. I have tried to get some help for what can I only describe as premature failure from MendIt, they refuse to help, Dabs also refuse to help and finally Lenovo who totally refuse to be of any help whatsoever and say that this failure would not even be covered by their normal 12 month warranty. Whilst not rude, the Lenovo contact was obstructive and refused to give me any information name of the company or it's location and refused to transfer me to a supervisor. The only help Lenovo would give is a verbal quote for the labour to repair (excluding parts), that amounted to over £200 per hour plus VAT.......ridiculous My recommendation to anybody considering either Lenovo, MendIt or Dabs.com is think again before spending your money on extended warranties and don't invest in a manufacturer or supplier that refuse to take responsibility for the shortcomings of their products.
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