jimbobonline
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The form link has been updated: https://www.thameswater.co.uk/my-account/billing-and-payment/-/media/921bec7c3a6b453eabbf76c50ee3aff0.ashx?bc=white&db=web&la=en&thn=1&ts=e4f16358-4a98-4187-81af-bff0788edcce.pdf
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Thank Bankfodder and fkofilee Have no issue about the £10 was just wondering if they could say they have already done it. Fast and solid answers I am grateful. Quick tip for anyone else reading that is about to make a SAR - when you pay the Statutory fee make sure you do it by electronic means with a clear reference to SAR and your energy account number. BEFORE you make the SAR wait one business day so it clears. That way they cannot try any delay tactics regarding non-receipt of payment or sending you a silly form to fill in. The 40 day timer starts ticking from the time they receive your email. Best Jimbo
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Hello CAGers I made a SAR in 2015 to NPower but now require the info from 2015 to present - Do I make another SAR or ask for the old information to be updated? Not sure how this scenario works, so I thought people that know more than me can advise! Thanks gang. Jimbob
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Ombudsman Service NOT Fit for Purpose
jimbobonline replied to Rob Wills's topic in Utilities - Gas, Electricity, Water
They can be helpful IF its a simple case but anything more than that results in confusion on their (the OS's) part. Use them if its simple but the threat of Court is much more effective. You don't HAVE to go to the OS but if your claim is small and you tell the service provider you will be using the OS they (depending on the person, their knowledge, their business understanding, etc) will generally settle as the OS costs them at least £650 to use. -
Update (sorry v late!) - 1st Application withdrawn by the 3rd party 'issuer' outside the court. Apparently not NPower but Richburns on behalf of Npower who do this for several energy companies. He (the rep) seems quite sympathetic and said "well something definitely isn't right there" after listening to my side. 2nd application by Npower set aside due to an error on the application.
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NPower have finally done something albiet negative as per usual. So it seems they have made an application to the court to fit a pre-payment meter for the amount they allege is owed but isn't. My advice to all out there if you have one of these is don't panic. You MUST attend the court and give your side of things - which I will be happy to do. Make sure you get there early and notify the usher who you are and for what sitting. Will post an update after attendance.
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Andyorch I tried to PM but it said I need to have 30 posts - only have 19 so far
- 159 replies
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Thanks Andyorch How do I contact Eversir? Poor woman in that case - one thing about Judges is regardless of the law they can still swing either way.
- 159 replies
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For some reason it says attached thumbnail and file downloaded 27 times but I am unable to download it - does anyone have any idea what I am doing wrong?
- 159 replies
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I cant seem to download the file - can anyone help?
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Eversir have I missed the transcript or is it posted somewhere else (and I have just failed to see it)?
- 159 replies
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1) My fight is not with the EO at all Bankfodder - I want to see if what the energy company submits to the EO as evidence to support their response to my complaint is the same as what they submit to me in a SAR. I would guess it would be substantially different. 2) How do I send you a (very brief) PM Bankfodder? It will all become clear when I do. 3) Can the OE withhold from me the file the energy company has sent them to support their side of things?
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Silverfox1 - I contacted the EO two days ago, they wouldn't let me talk to the Quality Assurance Officer directly so I left a message for the person to contact me. Should they give me the person's direct contact? It is obvious that they have left out all the evidence out from NPower. Do they have the right to withhold this? Bankfodder how can I send you a personal message - sys says I need to do 30 posts?
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Made a donation for the transcript. Hope it gets closer to the target soon.
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Very impressed with all of this Eversir. Well done!
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I will check with a Barrister friend if anything else can be done. Radley, Madely, Hadley and Mavies? Is that a wind up? lol
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Bankfodder tell me more about the process of obtaining this 'transcript' - perhaps I can help.
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@npowerhelp Npower bill dispute since 2007
jimbobonline replied to finaldj's topic in Utilities - Gas, Electricity, Water
Finaldj Have you sent in the second SAR yet? Please post up an update. If not you don't have to send via snail mail, you can send it via email and make sure you do a BACS transfer to their account for the £10 with SAR-xxxxxxxxx as the reference (where the x's are your Npower account number). If you want the sort code and account number for Npower it is: Sort 40-05-30 Account 00000000 (eight zeros) I did this with the Energy Ombudsman because they asked for a cheque and I thought that was a delay tactic. BACS transfers are usually same day and most are transferred within and hour or two. Make sure you make the payment before and keep a screen dump of the confirmation of the transaction and that the money has left your account. Redact everything else that they don't need to see. Also ensure there is a read receipt for your email and a received receipt if you mail system allows this.- 40 replies
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