Hi all,
just an update on my first post 11/7/06
Sent first letter to
Sir Fred Godwin RBS Group PLC
Edinburgh
Recieved reply5/8/06 from
Gordon F Pell
Chief Executive
Retail Markets
Bishopsgate
london
EC2M 4RB
stating after a lot of Blurb that they will, as gesture of good will refund charges associated with the smaller excess on the bank account but any charges in the future will stand unless there has been an error.
I am claiming £449.00 + £26.95 interest total £475.96.
They have offered £200.00. If I wish to accept please sign the enclosed letter and return.
This is the bank's final response on this matter.
They have suggested I contact the Financial Ombudsman Service and provided contact information.
What is my next step is it court action and how do I start that?