My wife received a fashion catalogue from Afibel Ltd last November promising a luxury coat allegedly worth approx. £80 in return for an order over a certain minimal value. The ordered goods arrived after an extended interval and only after several premium-rate progress enquiry phone calls.
However since then we have been fobbed off and downright lied to as to when the coat might be coming. First we had to wait for a claim form (which never came), then we had to write a letter to say we never received the form, then we had to wait for the end of the promotion (31st January), now we are told that they have no idea when the coat will come as it will be despatched by their French parent company.
In the meantime we have had a series of catalogues of the Damart / Readers Digest type - each offering a ludicrously expensive free gift in return for a very small order. The most incredible of these came yesterday, offering a Singer Sewing Machine worth £179.99 in return for a modest order.
My wife has today posted a letter given them a 14 day ultimatum to deliver the coat, with failure to do so resulting in the seeking of Trading Standards and Media assistance.
Have any other forum members had similar problems with this company?