Assuming the RFID binds to the PSN account, how is this any different to Steam or Origin?

Despite ignoring two letters and an email to the CEO, Very have now sent me a letter accusing me of ignoring their correspondence. You couldn't make this **** up. The complaint is already drafted. I think a letter to the Office of Fair Trading and the Financial Ombudsman Service may also be in order, as under section 25(2A)(e) of the Consumer Credit Act they are required to communicate in a clear, accurate and transparent manner - I don't think stone-walling really fits that criteria.

Good to know - the 'help desk' operator tried to send out a pre-paid bag but was apparently unable to do so. Looks like I'll have to poke them with a stick few more times.

Now they want me to return the router at my own expense. Hmm, like that is gonna happen. The saga continues.

Two messages sent now, so much for a direct contact number. I've had a word with Sky and they reckon TalkTalk won't be able to mess-up our phone line as they don't have authorisation to take over the line - if they do apparently it is called 'slamming' which is rather illegal. Here's hoping I don't end up stuck with no phone or broadband if TalkTalk do start faffing about at the exchange.

I made a huge mistake earlier this year, and briefly considered moving to TalkTalk from Sky. My complants letter should make things clear: ==== Customer Relations Department TalkTalk Group P.O. Box 360 Southampton SO30 2NP 8th January 2013 Cancellation Number: XXXXXXXX Dear Sir / Madam I am writing in regard to the above cancellation to confirm it in writing as I have no confidence whatsoever in the ability of your telephone ‘helpdesk’ staff to follow simple verbal instructions. In a moment of madness we considered switching over to TalkTalk on Friday 4th January and placed an order for the broadband, phone and television product. This was quite straightforward. We then contacted Sky to instruct them that we were changing providers, only for them to come back with a significant price reduction that made us decide to stay with them. Calling TalkTalk to cancel the order - around 20 minutes after placing it - has been an infuriating process. Despite being given a cancellation number of XXXXXXXX, we were bombarded with SMS messages and emails informing us that the engineer would be visiting on two different days for various installations. As you charge a £70 fee for a missed installation we are naturally concerned that these unwanted installs had been booked after the order was cancelled. We were also assigned a phone number of XXXXX XXXXX. Trying to resolve the problem has been a complete nightmare. I have heard of the Infinite Monkey Theorem, in which it is speculated an infinite number of monkeys sitting at typewriters and hitting keys at random will eventually result in one of them producing the complete works of Shakespeare ~ I was however completely unaware that any company operated a helpdesk using the same policy until I encountered your aftersales team. It took three evenings of calls to hopefully cancel everything. One of the stumbling blocks was that unknown to us, the original helpdesk operator had only cancelled the TV package, resulting in an extensive round of being transferred, given over a directory worth of different 0870 numbers to ring, endlessly confirming details only for it all to be repeated to the slack-jawed halfwit that we got transferred to next before we managed to cancel everything else. We did call a fourth evening after we discovered a Direct Debit had been set-up at my bank (which I have since deleted via online banking) after we had been told everything was cancelled. This time we somehow managed to speak to a competent advisor as soon as we were connected, who stated the contract had been cancelled but it would ‘take a few days for the system to catch up with it.’ A few days for a computer system to update? Did someone forget to feed the hamster in the wheel that powers the I.T. department? Given the ineptitude of the previous advisors, would you please confirm in writing that the contract is dead. As I stated previously hopefully everything is cancelled ~ I’m rather reluctant to take their word for it, hence wanting written confirmation. Yours extremely happy we stayed with Sky, Unclebob48 PS - Just in case you only read this bit, please cancel the bloody order! And please feed the I.T. hamster. PPS - I sent this recorded delivery so we’ll know if any money is taken from my bank account afterwards. If it does, the Ombudsman will be all over you like a rash. Well, maybe. And karma will probably bite you on the arse too. ==== I did get a reply. ==== Dear Unclebob48 Thankyou for your recent letter. I am sorry you had to contact TalkTalk to resolve your complaint. My understanding of your complaint is as follows: You decided to place an order with TalkTalk for TV, Broadband and Calls, however after the order was placed you contacted your current provider to let them know you were leaving and you were offered a very competitive deal which you agreed to accept. However when you contacted TalkTalk to cancel your order the Customer Service agents were not clear as to when the order would be cancelled which resulted with you having to make numerous calls to TalkTalk to ensure the order had indeed been cancelled. I have checked the records on your account and I can confirm your TalkTalk order was cancelled in 10 January 2013. I fully appreciate the points raised in your letter and understand the obvious distress and inconvenience this matter has caused you. However, I would like to take this opportunity do(sic) confirm we care passionately about providing a first class service and it is always distressing to learn we have fallen short in that area. I am sorry that you feel we have failed you in that respect. If you would like to speak to me, my personal number is 0333 001 1938. Please feel free to contact me at any time. If I am not available, my answering service will record your message and I will pick it up as soon as I am next available. Yours sincerely Karen Fraser Manager, Chief Executives Officer ==== Fair enough, order should be cancelled, right? Wrong. I got a reminder text yesterday, informing me that the Engineer would be calling in on 07/02/2013 to install the phone and broadband. I ignored it, thinking it must just be an automated message sent in error. Today, the postie dropped off a TalkTalk Wireless Router. Naturally I am now waiting for a returned call from Karen, having already tried to explain the situation to a 'customer advisor' over a line so bad they were probably working from a call centre in Delhi. Sorry for the wall of text, needed to vent. TL;DR - TalkTalk do my head in.

Looks like I missed the boat with the charging order - i should have contested it in court. Shame I can't sue the CAB for **** poor advice really... Back to the fees - from the statements I've found the following: 30 Mar 2010 - 32.00 - DD rejection fee 11 May 2010 - 25.00 - Letter charge 26 May 2010 - 10.00 - Automated telephone charge 04 Jun 2010 - 50.00 - Letter charge 29 Jun 2010 - 50.00 - Early to late arrears fee 30 Jun 2010 - 25.00 - LRD Letter fee 30 Jul 2010 - 25.00 - Letter before action charge 2 No default notices / payments appear in the statement - can anyone figure out if I'm able to claim anything else? I'm tempted to push for an unnecessary legal fee claim as I now havve the court papers and can prove the terms of the CCJ were met, so the charging order was surplus to requirements.

I've noticed a few things - in the logs on 14/01/2011 VDOUGLAS claims that he contacted AK to confirm no payments had been made, and on the 20th he instructs them to start proceedings for the CO. Yet my bank statement quite clearly show AK were paid on the 04/01/2011 (by immediate bank transfer) and was due on 07/01/2011, but the arrears notice (now p7) show Hitachi didn't get that payment by cheque until the 21st January (the day after proceedings for the CO had started). The initial CCJ quite clearly stated I had to pay AK (NOT Hitachi) £30.20 by the 7th of each month. If AK have accepted that payment and informed Hitachi I hadn't been paying, isn't that rather unethical and presumably rather illegal activity on their part? It seems to veer dangerously close to perjury or perhaps conspiacy to defraud (as AK benefit from extra legal fees, H get a charging order on a house up for sale) if a solicitor has told a court that I havent paid their client whilst the money has been sat in their own account for over two weeks.

Did you manage to figure anything out for this dx?

Result! I didn't even have to push for a write-off, they agreed up front despite the fact I'd already collected the repaired item. I just have to take the laptop to the store, ask for the duty manager to authorise the pre-arranged instore credit and choose a replacement to equivalent spec.

Thanks for that joka007 - I managed to get hold of Sebastian James email via ceoemail.com, fired off the complaint and I've now got an answerphone message requesting I call back to discuss a goodwill gesture. It seems to have done the trick

Thanks for your help - I sent the SAR just to see if there was PPI (none) or fees (a fair amount!) that I could reclaim - I wish I'd tried this place back when the loan was active. Oh, you know that bit in the logs where I offer an FFS figure of £3400ish? I got the exact figure off their own website on my accounts page, which was still showing that as their required FFS figure after they had rejected that very same amount. The entire thing stunk to high heaven.

I know, I'm hoping to claw back as much as possible - any actions that you can recommend?

Ok, here's the first batch of files.

Thanks for the reply dx They did have a CCJ which I was paying, they got the CO too. At the time I was assigned to a rather inept member of the local CAB, who wrongly advised on a number of matters and of the opinon that 'sometimes they can get them (a CO) even if you are paying, just one of those things'. We didn't even know they had applied for a CO until we were notified the Interim had been granted.