Hi Lee/Vodafone rep, Ordered a Vodafone PAYG phone to be delivered to store. Never took delivery and so contacted Voda support for a refund to my debit card.However, promised refund still not received. Have chased multiple times since the beginning of October (phone & web chat) with no joy. Please assist. Thanks.

I made a huge mistake earlier this year, and briefly considered moving to TalkTalk from Sky. My complants letter should make things clear: ==== Customer Relations Department TalkTalk Group P.O. Box 360 Southampton SO30 2NP 8th January 2013 Cancellation Number: XXXXXXXX Dear Sir / Madam I am writing in regard to the above cancellation to confirm it in writing as I have no confidence whatsoever in the ability of your telephone ‘helpdesk’ staff to follow simple verbal instructions. In a moment of madness we considered switching over to TalkTalk on Friday 4th January and placed an order for the broadband, phone and television product. This was quite straightforward. We then contacted Sky to instruct them that we were changing providers, only for them to come back with a significant price reduction that made us decide to stay with them. Calling TalkTalk to cancel the order - around 20 minutes after placing it - has been an infuriating process. Despite being given a cancellation number of XXXXXXXX, we were bombarded with SMS messages and emails informing us that the engineer would be visiting on two different days for various installations. As you charge a £70 fee for a missed installation we are naturally concerned that these unwanted installs had been booked after the order was cancelled. We were also assigned a phone number of XXXXX XXXXX. Trying to resolve the problem has been a complete nightmare. I have heard of the Infinite Monkey Theorem, in which it is speculated an infinite number of monkeys sitting at typewriters and hitting keys at random will eventually result in one of them producing the complete works of Shakespeare ~ I was however completely unaware that any company operated a helpdesk using the same policy until I encountered your aftersales team. It took three evenings of calls to hopefully cancel everything. One of the stumbling blocks was that unknown to us, the original helpdesk operator had only cancelled the TV package, resulting in an extensive round of being transferred, given over a directory worth of different 0870 numbers to ring, endlessly confirming details only for it all to be repeated to the slack-jawed halfwit that we got transferred to next before we managed to cancel everything else. We did call a fourth evening after we discovered a Direct Debit had been set-up at my bank (which I have since deleted via online banking) after we had been told everything was cancelled. This time we somehow managed to speak to a competent advisor as soon as we were connected, who stated the contract had been cancelled but it would ‘take a few days for the system to catch up with it.’ A few days for a computer system to update? Did someone forget to feed the hamster in the wheel that powers the I.T. department? Given the ineptitude of the previous advisors, would you please confirm in writing that the contract is dead. As I stated previously hopefully everything is cancelled ~ I’m rather reluctant to take their word for it, hence wanting written confirmation. Yours extremely happy we stayed with Sky, Unclebob48 PS - Just in case you only read this bit, please cancel the bloody order! And please feed the I.T. hamster. PPS - I sent this recorded delivery so we’ll know if any money is taken from my bank account afterwards. If it does, the Ombudsman will be all over you like a rash. Well, maybe. And karma will probably bite you on the arse too. ==== I did get a reply. ==== Dear Unclebob48 Thankyou for your recent letter. I am sorry you had to contact TalkTalk to resolve your complaint. My understanding of your complaint is as follows: You decided to place an order with TalkTalk for TV, Broadband and Calls, however after the order was placed you contacted your current provider to let them know you were leaving and you were offered a very competitive deal which you agreed to accept. However when you contacted TalkTalk to cancel your order the Customer Service agents were not clear as to when the order would be cancelled which resulted with you having to make numerous calls to TalkTalk to ensure the order had indeed been cancelled. I have checked the records on your account and I can confirm your TalkTalk order was cancelled in 10 January 2013. I fully appreciate the points raised in your letter and understand the obvious distress and inconvenience this matter has caused you. However, I would like to take this opportunity do(sic) confirm we care passionately about providing a first class service and it is always distressing to learn we have fallen short in that area. I am sorry that you feel we have failed you in that respect. If you would like to speak to me, my personal number is 0333 001 1938. Please feel free to contact me at any time. If I am not available, my answering service will record your message and I will pick it up as soon as I am next available. Yours sincerely Karen Fraser Manager, Chief Executives Officer ==== Fair enough, order should be cancelled, right? Wrong. I got a reminder text yesterday, informing me that the Engineer would be calling in on 07/02/2013 to install the phone and broadband. I ignored it, thinking it must just be an automated message sent in error. Today, the postie dropped off a TalkTalk Wireless Router. Naturally I am now waiting for a returned call from Karen, having already tried to explain the situation to a 'customer advisor' over a line so bad they were probably working from a call centre in Delhi. Sorry for the wall of text, needed to vent. TL;DR - TalkTalk do my head in.

Brief background... I'm awaiting a delivery, and have been all week. Yodel's first delivery driver had the inability to write, so the tracking number couldn't be figured out. I was actually in that day, and actually the second day also. On the second day the driver decided not to write the tracking number, probably thinking I had skills akin to those working in Bletchley Park to figure out the aforementioned tracking number. A quick attempt at calling their customer service number failed as the hold time was too long, over half an hour. So I tried Twitter. At first they were excellent but then they soon started ignoring tweets and DMs, or at the very least take an absolute age to get back to me. So yesterday they promised to inform me first thing that they would update me and allow me to drive to Lichfield to grab the parcel, of course that hasn't happened; so now I'm off to work and need to items this evening. Oh, I did try to call and actually got through (called first thing) only to met by a script-reading idiot who could only answer my questions with 'I'll send the depot an e-mail'. No wonder all the big players are leaving Yodel and moving elsewhere. /rant Oh, a bit more reading for anyone! http://www.guardian.co.uk/money/2012/aug/24/amazon-complaints-yodel-delivery-service