leopard lady
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Everything posted by leopard lady
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Done. Thank you Martin for all the help and strength given to so many people. RIP.
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Right, well the above has been sent to their 'excellence' department, which I assume is the first port of call for complaints, so will see what occurs!!!! Thanks again.
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Thanks dx, so am I within my rights to demand this or can they refuse to do anything?
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Can anyone please advise me on what I should reasonably expect from 'Very' in light of the sequence of events detailed in the letter below, please? Also are there any consumer laws covering this situation that I can refer to, as I am assuming they will say that there is nothing they can do? thanks. Dear Sir or Madam I am writing with regards to the JMB 40inch TV I purchased in October 2012. Within 2 weeks of the purchase the TV developed a fault. It would not switch on and there was a continuous flashing light. I called your customer services and they sent an engineer out to find the fault. The conclusion was that the motherboard was faulty. Very customer services wanted to have the TV repaired. I was not happy with this as the TV was newly purchased, therefore I said this was not acceptable, and eventually it was agreed that a replacement would be sent to me. I have since arranged 3 collection dates for the faulty TV, and made numerous phone calls to your contact centre at a 0844, at a cost to myself every time. On each occasion I was at home from 7am to 7pm, as requested, and subsequently lost a days work each time. After the third occasion of waiting in for the courier to not arrive again, I called your customer services again, and expressed my annoyance. T he collection was then moved to the following Monday and put on ‘urgent collection’. I then took a fourth day off work. And yet again, the courier did not turn up. All of these collections were well prior to the recent spell of bad weather so this cannot be made an excuse, as was attempted when I last called. My 4 days off work plus the phone calls equate to more than 2/3 of the total cost of the TV. I believe that I am entitled to an adequate compensation for your mistake, which has been of great financial detriment to myself, and the TV has still not been collected. As stated in the sale of goods act and the supply of goods and service act 1982, if the action offered to the consumer is not appropriate, the consumer is entitled to price reduction or a refund. I am not happy with the losses I have incurred due to my treatment by your company, therefore would require compensation. I look forward to your reply within 14 days Regards
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Does anyone know how you would record on an income and expenses form credit that is in your name but that someone else pays for? When I had an impeccable credit history (ha ha) my daughter and ex used credit in my name and they still pay for it. If I record their payments as my income it gives a false impression of my finances???
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N/A
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Took an executive decision and had a pretty stress free break, determined to enjoy it. Came back yesterday and intended ringing court re: N154 today, but got a thick solicitors envelope on the doorstep this morning - eeeeeeeek!!!
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how long does it usually take for N154 to arrive? I am going away for a few days this weekend, back weds, and as its 1st break in 2 years wondered if I could forget all this until I come back? If its not going to create any further problems, that is?
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Still not received the Notice of Allocation.(N154). Been laid up with flu so not chased it up yet. Can I just check that its 0300 1231372 I need to ring please? Thanks.
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OK, thanks Andy
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Ok, I'll wait until Friday and try then. Is Salford a central office?
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Thanks for the advice on my thread, just read your thread and you seem to be way ahead of me. Thank heavens for Andy is all I can say lol, Im officially cacking myself now. Any advice you can give me will be gratefully accepted!!!
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Chase up with Northampton?
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Ok Andy, thanks. Will try and forget about it until that arrives on my doorstep!!!!! Unless theres anything you recommend I do in the meantime?
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Ok, not had anything yet. They haven't asked for anything on their AQ, will they have to send me what I asked for on mine?
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Thanks Andy, they are as follows:- section A settlement - answered yes to all 3 questions directions - none costs - £600 to date overall likely to be £2500 how long is it likely to be before I have to go to court, please?
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Another miserable stressful Christmas coming up, then. I'm sure they time these things on purpose!!!
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They have not actually asked for anything on their AQ. I posted their copy of mine this morning and have received my copy of theirs today in the post.
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Recieved a copy of earlswoods allocation questionnaire today. It has no information whatsoever on it, just ticked boxes. As they have paid the fee I assume they feel they have all the information needed to win at court so I just wondered what will happen next?
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Hi can anyone confirm the above, please?
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Managed to get it to Post Office in time for next day deliver before 1pm (£5.90 !!!). Just sorting out copy to solicitor and realised I haven't signed or dated the sheet with the draft order on, but have stapled it in with the AQ. Will this be OK?
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Allocation Questionnare all done except for the following:- Am I the 1st defendant? What about 'part 20 claimant' ? sorry not sure what to cross out here a) Have you sent a copy of this completed form to the other party? I put yes b) Section F If yes have they (list of directions) been agreed with the other parties not sure what to put c)Section I Have you sent these documents to the other party(ies) I put yes If Yes, when did they receive them date of expected receipt Do you intend to make any applications in the immediate future don't know what to put here As the date for return to court is 25 October, and if I get it done before PO deadline today (23rd), should I post it guaranteed next day delivery? Will send claimants copy signed for.
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condensed into following post
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Is this OK please? section I I request a 1 month stay as the claimant was sent a formal request pursuant to s.77/78 of the consumer credit act on May 19 2012. The claimant failed to respond to this therefore were in default of this request at the time of making this claim. A CPR 31.14 request was sent on 17th September 2012 and no reply has been received. In view of this, if the court is in agreement, the defendant respectfully requests that special directions may be given as per the attached draft order. The defendant proposes these directions in mind of the Overriding Objectives, and in particular the duty of the parties to help the court further them. The issues outlined below are the crux upon which this claim rests, and the proposed directions identify these issues and will allow them to be assessed in advance of the hearing so that this claim may proceed justly and expeditiously; without production of the requested documents, I am at a disadvantage and am unable to serve a proper defence. Failure of the claimant to supply the requested documentation will make the case much harder for the court to deal with as without production of the requested documentation will inhibit the courts ability to deal with the case Its is respectfully requested this case be allocated to the Fast Track, it is a straight forward case and is easily resolved on production of the required documentation by the claimant, should the claimant not have the documentation required to progress this case I suggest that there will be no case to answer. Therefore it stands to reason that this document must be disclosed before this case can progress any further.
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Hi Andy, in section A, 1 attempt to settle you said to put 'yes'. at A 3 it says if you answered no to qu 1 state the reasons why no attempt to settle but you said to put the default of the 2 requests in here??? So do I put :- A - settlement 1, do I want to attempt to settle - NO??? 2, If yes do you require a 1 month stay - YES? 3, if no to qu 1reasons why inappropriate to attempt to settle at this stage - because i sent a cca request on xx/xx/xx and again on xx/xx/xx and the claimant did not respond in the prescribed time therefore were in default on xx/xx/xx therefore this claim should not have been made
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