Thought it might be worth putting my point of view.
We all have strengths and weakneses, using our strengths to make a living, and handing over other matters to the experts who should solve problems quickly and efficiently.
I have, in the last fifty years, had a few bank managers who were absolutely first class (and are now retired). Just a short visit and chat was all that was needed so solve a problem. Usually instant, too. Expert, experienced people who knew their job
and did it well.
Some people are lucky enough to have stable and sufficient income to be able to take time to spend some hours a week checking everything. Others amongst us are working our butts off doing a job and getting the money in. When the going gets tough it is to be expected that the paid professionals do their job too. As far as the Banks, especially the Building Societies, are concerned, their job is to profit from investments, and to protect their customers. (Fiduciary is the word, I think.)
Not to rob them when they are not looking.
I do not want to be a top notch banker any more than I want to be a surgeon, a dentist, an airline pilot or a plumber.
But it seems more and more that, to survive, one needs to become expert in everything now.
It is not sufficient to shelter behind a few stock phrases to avoid doing a job well.
Just a few years ago I had cause to visit an aged relative in hospital. He was slowly going blind and deaf, and had developed both eye and ear infections which did not help. I found that they were also starving him. The reason was that he didnt speak to the nurses or appear to see them, so, if he didnt ask, he didnt get.
Having explained some basics, like writing on big sheets of paper using big letters
in marker pen, and speaking loudly and clearly into his good ear, some sort of communication was established.
So he died of mrsa instead.
This site is doing a superb job which should result in focussing the attention of the Banks on their real role.