This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Having sent the first letter to Nationwide asking for a refund, I was sent a standard letter. I then sent the second letter allowing them 14 day to refund all charges before I started the court claim. They didn't reply to the second so I went ahead with money claim online. I got confirmation of the case hearing date and two days later a letter from Nationwide saying they still wouldn't refund the charges as 'it would be unfair to other customers'. I presumed this was a reply to the second letter I sent them which was only a month late! They did say that my complaint had been sent to the financial ombudsman who would make a decision in 8 weeks and let me know the outcome. Two days later I went to check my balance not expecting to see that Nationwide had refunded over £3700 in charges made over a 4 year period. Not sure how the communications work in Nationwide but I got the result I wanted. I still haven't got any communication from them saying that it was them who put the money there - but I don't mind waiting for that ... Hope this gives some hope to those still fighting their case. Good luck!

Should I send two letters before action to Nationwide asking them to pay back charges for 2003/04 and another 2004/05? Or should I send the back one letter with the full amount and then do two different claims if I have to go to court?

Having recently sent a letter to Nationwide asking for my bank charges to be refunded I was sent a letter back basically saying 'no'. I then asked them to send me copies of my statements since opening the account in 2003. They sent them within a week at no charge. I've now calculated that Nationwide have charged me £6602.14 in just over 2 years! No, I have not added the 8% interest on that yet! Does anyone know if I can still pursue them in the small claims court - limit of £5000 - or what other process is available to me to take these robbing bankers to task? Any help would be gratefully appreciated to try to get back some of this money.