How is your water bill calculated or are you on a meter?

That would be in their dreams.

You have to remember a computer makes this decision and not a person.

I would hate to think of the conditions of his Stamens then.

Which is why I referred to the Legislation back in Post 11.

"59. Enforcement agents must only use a door or usual means of entry to enter premises." This comes from the National Standards and must be read in conjunction with Para 3 which states: 3. We recognise this document is not legally binding, but offer it as a helpful tool for the industry and for creditors which, it is hoped, will inform their own arrangements and against which they may benchmark their professional standards.

Received a letter from them. The text is so small had to use a magnify glass.

As dx said it has to be SAR time.

Well despite assurances that all was put on hold I then receive: 1 - a message informing me account now transferred to their external debt collectors 2 - an extra message to tell me tha account has been transferred to the First Utility Collection Dept Begs the question do they know which DCA they are going to use. Seems that the initials from First Utility are very apt - FU, answers on a tiny postcard.

This may answer your query - http://www.legislation.gov.uk/uksi/2013/1894/regulation/20/made

before you submit then please do as Bankfodder says as you never know it could be Statute Barred and where did all the documentation go to - an old address perhaps?

If he is going to have to pay then best to get in first and submit Form N245 to the Court where his disposable income - if any - and could end up offering £5 per month to them. They well may object but the Court will have the final say whether they like it or not and as long as payments are made on time - they can of course apply every 6 months or so to increase it but if things haven't changed then tough on them. The Form can be dowloaded and would probably assume he would qualify to have the application fee waived - see Form EX160 for this. The Court Form has a simple I&E that must be filled out. Forgot to mention if they have applied for a Warrant then the N245 is a dual purpose form that allows you to apply to suspend the Warrant.

Surely part of the solution is to make your own submissions on the subject.

It is a very common problem particularly with Signed For. Often the postman may sign for it and shove it through the door, then forget to update Track & Trace when he has finished.

Could explain the sudden rush of Claims over recent weeks for the most stupid of reasons.

The following was given Royal Assent on 15 March 2019 with a new Code of Practice to follow https://www.gov.uk/government/news/drivers-to-receive-greater-protection-against-rogue-private-parking-operators

Thanks for that. I have tried Resolver previously and am no fan of how they do it. I took the time this morning to go through everything with a fine toothcomb & lo & behold it appears I am owed money from them. Let's see what happens.

The chances are it has been delivered but Track & Trace not updated.

This is part of an email received from FU earlier this week. "Previous request for payment ignored - please pay now You have not paid your energy bill despite several attempts by us to contact you - 1 phone call + 2 emails. At this stage and having not heard from you, we have to assume that you do not intend to pay. - they seem to forget the messages sent to them. In this situation, we pass outstanding debts to external recovery agents. In your case this will happen unless we receive full payment in one week. The agents’ fees are also added to the debt. These could be as much as £100, which we are sure you would rather not pay. Can't find anything which states they do this To avoid this, we urge you to pay your bill in full immediately. If you have recently set up a Direct Debit, - it's already done - or have paid everything you owe within the last five days, ignore this communication. Seems as if left & right hands don't know what they are doing." Comments in blue above are mine. What a shambles.

Last October I was one of those caught out when Usio Energy went out of business, subsequently Ofgem appointed First Utility to take over their customers. Wary at first because of comments I had read I styaed with FU - apt initials - but soon changed my mind after seeing how much they were going to charge after their "special deal" expired, so found another supplier. To this point no problems with them. When initially I joined Usio Energy I gave an opening meter reading & also supplied this to my then existing supplier - Powershop. Imagine my great surprise to find the few days energy supply to Usio did not have my opening reading - it had been substituted by one of their own as mine was deemed to be incorrect, which also meant that the final meter reading for Usio was also incorrect - despite being listed as an Actual Reading. Compounded by this FU also took up the deemed readings and refused any I supplied. Having changed now to Peoples Energy and given them an opening meter reading again it was instantly dismissed as being incorrect as has every reading I have submitted. I received a Final Bill from Powershop for some £236 but when querying it and sending a photo of the current Meter Reading they have now accepted I have been correct all the way and it turns out I was in Credit by approx £40 which has since been refunded. Powershop have tried to talk to FU but they will not engage. Having made a similar complaint to my new supplier - Peoples Energy - gets the same response as FU also refuse to speak to them and just a few minutes ago having submitted another meter reading they reckon I am now £315 or so in Credit - maybe I should just ask them to refund and go elsewhere. In the meantime FU took a DD on 7 January then in an email sent 5 Feb said they were having trouble transferring my details on to their system. Another email a few days later says this is all done. In between the two dates they have produced a bill which is for my Cheque Account. Thinking things will catch up as they have my bank details I did nothing as expected all to go through smoothly. As I was still mystified by all the misbilling I raised a complaint with them on 23 Feb to which they acknowledged and said they were investigating. Forward to 1 March and I get an email telling me they had been trying to get in contact because my account was in arrears - this was the first I knew as thought the DD would have gone through by now. This was followed a few days later by a phone call but as I refused to "pass security" the call ended. Another email lands but I'll deal with that in another post. Now it appears they will not communicate with me via email - I use different computers in different places so my email address changes and although they were happy to communicate earlier they now quote data Protection issues and refuse to talk. Their Ask First online assistant does not work for me - have I been banned I wonder? They are very difficult to contact and note some of the comments on Trustpilot seem to mirror my own. What a shambles they are.

Who did you actually pay? If the Council then it may be likely the Bailiffs will still call until they are advised otherwise. You say you got the Notice of Enforcement - you should have followed the instructions and contacted the Enforcement Co.

Make sure you send a copy of the Stay to HCE as soon as you get it, best sent initially via email with a copy in the post. Also keep a copy by the door in case of a caller. Don't rely on anyone else doing this.

The Bailiff has done very little wrong but does have to follow the Warrant if it is classed as "live". The Magistrates have the power to recall it at any stage - it does look as if it may have been pulled but no one followed through to make sure.