Stillborn Crisps
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I've tried to get access to footage of myself from a private company's CCTV camera using their subject access request email form. I got no response from them (not even an acknowledgement) so a week later I've chased them by phone. The company have informed me that: They only hold the footage for 30 days. My request was made on the 25th day. They say their contractor that deals with the CCTV system needs 2-3 weeks lead-time to reclaim the footage. Therefore there's no point in them even processing my request because the footage will be deleted by the time they come to retrieve it. I feel like I'm being fobbed off. I'd just like to check that they are allowed to do this and I'm not missing anything?
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This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
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Thanks King12345. What if I can't find my contract, and they are unable to provide me with a copy?
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The management company for my property (in a small private development) has without warning increased the costs for this year by 60%. This isn't for maintance, just for their fees and service. One of the increases is for them to act as company secretary of our development, which although they always have done for a nominal amount, this year there's a £350+ increase. They have also added charges for 'compliance and risk assessment', regarding Health & Safety and insurance valuations, none of which we asked for. (It may have been assessed the first year, but I'm not sure without digging out paperwork.) One of the residents has written (twice!) asking for full explanations into the increase. We are still yet to hear. There was no warning that this was going to happen, so we've had no opportunity or time to find a different management company for the forthcoming year. We've used this company for about seven years and this is the first time there's been any increase. Until we hear back, what should I do? Carry on paying my original monthly amount, or the new amount I don't agree with? Are we contractularly obliged to these costs for the next 12 months because we're already in the new 12 month period now?
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OK, thanks.
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I'm about to buy a (relatively) low cost item from a small-time online manufacturer who usually sell in large quantities to tradesmen. They have applied a 'low order fee' to make my order up to £50. Are they allowed to do that? (I suspect yes). I noticed in the Shopping Basket breakdown that VAT then also got applied to this fee - are they allowed to do that? Thanks.
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They offered £45 (cost of item). I'm asking either £47.50 (cost of item and lost packaging) or £45 and replacement packaging.
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So how best should I go about trying to recover the full amount? Should I send a LBA? Would small claims listen to this claim which is for a fraction above what they are offering me?
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I agree Bankfodder, the amount of time they have already/are willing to waste on going back and fourth over such a small amount, rather than provide a genuinely enjoyable customer experience is ridiculous. I didn't realise insurance wasn't necessary - to what level could that be pushed? If I sent a £1000 item with no insurance which they then lost, could I claim £1000 from them? I suspect this culture may have stemmed from the way Royal Mail limit claims to £35 unless you buy a more expensive service. ISTR you cannot 'sue' Royal Mail, they're protected, so have little choice but to pay for a 'better' service? So could I legitimately pursue this through Small Claims, it wouldn't be seen a spurious claim? (I don't have receipts for the packaging materials, but obviously that's not to say they didn't exist or how else would I have packaged the item up?)
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Parcel2Go lost my item and have admitted liability. I had insurance with them up to full value (£45). They have already refunded me the postal costs (but say the additional insurance cost (a pound or so ISTR) is non-refundable). Seperately, they have offered me a refund of the full value of the item, but I rejected and said I want the cost of packing that was lost too (or like-for-like replacement of such items). They have refused and said they think a refund of just the item value alone is fair. Do you think it's possible to get packaging costs back? It's only a few pounds, but why should I be out of pocket when I didn't lose the parcel?
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Thank you Bankfodder for such a detailed and thorough reply. The difference in price between Next Day and 48 Hour delivery is quite small, not even £1 when booking using the same courier (Parcel2Go are an aggregator/middleman of couriers). But it's interesting that you say that by there being a difference it infers that they are guaranteeing one service above another, even if they say they don't. I'm not sure I can claim consequential loss on this one, how do you even price the disappointment of relatives on Christmas morning?! If it was something that was more black and white, eg late delivery of tickets for a paid-for event I might stand a greater chance and be more confident in persuing. (Not that I would ever use these clowns for that type of thing, that was just an example. ) I was hoping that there would be some trades description angle to it. Parcel2Go should make it way more clear that these service times are just hopeful estimates, and are not garunteed.
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You mean the price I paid for the service? Off the top of my head I think it was £6.59.
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Sending some Christmas presents, I booked a Next Day delivery with Parcel2Go on Thu 21 Dec. I put the item in an InPost locker for collection, but it wasn't picked up by the courier until Wed 27 Dec. The presents finally arrived Thu 28 Dec, a full week after I posted. Xmas happened in the middle extending the delay somewhat, but still the courier was technically 2 working days late in even collecting the parcel which was advertised and sold to me as Next Day delivery. I've asked P2G twice for a refund, but they say they don't guarantee delivery so aren't obliged to. They wouldn't refund even as a gesture of goodwill (I am, or was, a regular customer). Elsewhere I've read that as long as a parcel is delivered within 31 days it is not considered late. Can I somehow get a refund under false advertising/trades description (or similar) for this 'Next Day' charade?
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Sorry Andyorch, I mis-read your question. They do indeed ask if you want recess or surface, but I'm pretty sure the fixings are the same ones supplied in either case (it's the blind width that's adjusted). But my point still remains, no details of these fixings (or advice on their size) is given anywhere.
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@dx100uk - I'm out of the 14 day window sadly. Actually their T&Cs state made to measure products are exempt from the Distance Selling Regulations '7-day window'. I don't know whether to tell them this act has been superseded for several years now. @Andyorch - No, there is no such mention on either the purchase page, the size input page, the measuring guide or in the T&Cs. They only talk about the size and tolerance of blind slats themselves (which I was spot on with).
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I bought some made to measure window blinds from an online retailer. They make it clear they cannot be returned if the purchaser gives the wrong measurements, so I followed their measuring guide to the letter. When they arrived the blinds themselves fit perfectly, but the fixings that hold the blind do not fit the recess I have. These fixings or their size were not mentioned in the measuring guide or anywhere else on the site. I have asked for a refund but they say they can't be returned as the blinds are made to measure. I said I wasn't to know the fixings would be bigger and not fit, and they said I should have expected they be bigger in order to hold the blind. They have offered a discount on an alternative blind which would fit better, but no refund on the initial purchase. They also pointed out I'd ordered a similar blind before and so should have known about the fixings, but I didn't fit that blind myself, and the window it was for wasn't so shallow, so such an issue never arose and I've never even given it a thought. Obviously I wouldn't have bought blinds I know couldn't fit - what would be the point? Where do I stand, in terms of returns? Thanks.
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I'm about to end the rental agreement anyway so that's wouldn't be a bother. The unit is now empty, but I forgot there was a 14day notice period - so again I'm being forced to pay for 2 weeks contents insurance when there aren't even any contents to insure!
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Thanks Sabresheep, that's music to my ears. Should I definitely wait until the contract has ended? Is there no benefit in flagging it to them right now? How would I go about reclaiming it? Is there a higher body (eg Trading Standards?) I need to take it to?
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I've hired a storage unit with Safestore. On the day of signing the contract and picking up the keys I was told by the staff member that I had to take out their insurance. It was expensive (~£40/pcm) and I asked if it was mandatory (as my stuff was sentimental, not valuable). He said yes it was mandatory. I replied saying ok I will sort out my own insurance, to which he said no, I have to take their insurance as part of their rental agreement. On reflection I thought it was unlikely the storage company could force such a condition but I've just gone through the small print in the contract and it's in there: Is this actually enforecable? It seems to me to be an unfair condition. If they insist items are insured surely I'm free to pick the insurance company of my choosing, like when hiring a car?
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Fence dispute - what are my rights?
Stillborn Crisps replied to Stillborn Crisps's topic in General Legal Issues
Thanks for detailed reply, TheMould, will give it a whirl. -
Never thought I'd be writing asking for advice on fences! My neighbour (who refuses to talk to me) erected a heavy 6ft high wooden panel fence by screwing the large heavy panels to my dainty picket fence and its 3ft posts in the summer. All without my permission, I just came home one day and it was there. I was worried it would all get ripped down in heavy winds, as my fence posts weren't designed for large solid panels, and in yesterdays storms I was proved right. One of my posts has been snapped in half and so has the frame of one section. I'm looking for advice on a short letter to write to my neighbour requesting all their fencing be removed from mine to prevent further damage, but would also like to know if I can expect them to pay for the damage caused to my fence, and how I should approach that. In their mind, I'm sure they'd now love to just replace my now half broken fence with their own large one, but I'd like to keep my fence as is (once repaired) and request they make whatever arrangements for a large fence on their own property, without physically affecting mine. Is that a realistic request? Thanks!
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When is GP catchment areas getting scrapped?
Stillborn Crisps replied to Stillborn Crisps's topic in NHS
Just to update on this matter, there was a pilot scheme set up to run last year (2012) in parts of London, Manchester and Nottingham. http://www.pulsetoday.co.uk/government-announces-areas-for-2m-pilot-abolishing-gp-practice-boundaries/13247288.article However, it got delayed. But there's still some movement on the issue: http://www.gponline.com/News/article/1102052/Practice-boundaries-widened-commuters-register-near-work-2012-13-GMS-contract/ Also, this article seems to indicate that from April 2012 patients have been entitled to keep their GP if they move 'just out of area', albeit with a few conditions http://www.wessexlmcs.com/boundary_less_practice_PCT_guidance I'm not sure what 'just' is considered as. -
Thanks Sonic, will check the thread out. Here's the proper link for anyone following: landlordzone.co.uk/forums/showthread.php?53455-Bank-of-Ireland-Tracker-rate-increase-2-25-to-4-99-! I've seen on other forums some people are unsympathetic as it seems largely Bank of Ireland's Buy-to-Let customers are affected by this, but if they are allowed to get away with it you can be sure every residential provider will follow suit.
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A friend of mine had a similar experience to what sirbob10 describes, and had to remortgage. Have you tried just phoning up your lender and asking informally? It can't hurt. As far as length of time without contact, I don't think it makes much difference. You are still both responsible for the mortgage. Again, probably best to ask your lender, yours won't be the first case like this they've had, I'm sure.
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I received a letter today from Bank of Ireland informing me that although the base rate hasn't changed in almost 4 years, they've decided to increase the interest rate on my mortgage anyway. My mortgage is one that tracks at a fixed percentage above the base rate (they call it the 'differential'). It's this differential they're increasing. They say they're entitled to do this. Are they? I've had this mortgage for about 11 years. If they are allowed, would there be any point trying to argue/barter/threaten to leave?
