Twas another fault on the line, once again before our main socket. Give it a couple of months and am sure TT will try and charge me 129.99. Fortunately I won't be a customer of theirs anymore.

Agreed TT are shocking. Not a bar apparently, another issue on the line... Sigh

I did. They were quick to respond (incorrectly might I add) and say the charge stands. Recalled the payment prior to complaint. Spoke to them today, account was showing up to date so they have said will lift the bar. Am sure they'll change their tune when they realise the payment has been recalled.

Well they have now put a bar on my line. Didn't take them long.

Nice one, well done for sticking to your guns. The DCA will chase, but just file them and relax!

TT customer services failed to call back, surprise surprise. Recalled payment. Interestingly the bank said that if Talk Talk said they were justified in taking that amount, then the bank would take the money back off me. Scant protection methinks.

Hi The filter is before the box. It's the first thing that the cable comes into. Then from the filter it goes to the only phone point in the house. There is also an ADSL filter at the box as you can see from the photo, which works fine.

I rung them last night and they've passed it on and am awaiting a call back by Tuesday. You still reckon posting on their forum?

It was a BT engineer. Interestingly he said BT wouldn't have charged for this as was a repair on their line.

Right, the cable comes into the house up to this box (was told a filter to prevent interference on line from nearby tv mast) this was what was replaced. Then surface wiring to this point (only phone point in house)

Hi, thanks for the reply. To be fair to them it was on my bill which came 10 days before. However I do still dispute the charge on the same basis that you say. I was wondering though, if unsatisfied, I will want to switch provider. This will be made difficult if they see me as having an outstanding engineer charge.

There is a box on that line which was replaced as was faulty; corrosion on the contacts apparently. We have never touched the wire since buying the house in 2003.

Had a fair few claims in my time. The issue of mileage never arose. Besides how would they prove your exact mileage?

Hi folks Sorry to drag up an older thread but I am intersted by the point made earlier that anything before the faceplate is the responsibility of the provider. We had an engineer out due to loss of signal. He was here for fifteen minutes and it cost us 129.99. We have a wire that comes into the house, then surface wiring along the skirting board up to a faceplate. The fault was before the faceplate. He was vague about cost, saying we "may" be charged. Nothing happened for a few months, then today they took the fee as part of our regular direct debit. As you can imagine we're a bit peeved about the cost about the level of cost, the delay in processing it and whether we are actually liable. Any thoughts?

The OP is in Scotland though so it will go SB in 2012, potentially could have gone so in 2011 if the debt was effectively never acknowledged from 2006. Therefore I think these timings are really crucial to get right.

Right, more knowledgeable people than me will be along shortly, because I am not sure here. Item bought in 2006 First payment due 2007 (which month?) but never made. This means no payments for nearly 5 years. We're getting near being barred with you being in Scotland. I am not sure how this works with no payments having ever been made...

Well that wouldn't restart the clock. When was the last payment to the alleged debt?

Hi, when did you last acknowledge the alleged debt (through payments or otherwise).

Rachie, please take note of post 13. I wouldn't be contacting them at all. If they believe you owe money, they have to prove it. Have a read of the threads on here and you'll soon find out what these companies are like.

Dx is right. Have a read of some posts on this section to familiarise yourself with how these companies operate. Ignore them, post back on here when they keep pestering you and you'll receive plenty of help.

I'd be tempted to go with the "prove it letter" also put on there you would like the account numbers, type of debt etc... plus the usual only dealing in writing. If it's first letter you are a way off from any potential enforcement action.

As you seem very confident that there is no case to answer, I can see the temptation to deal with it without bringing out the bigger guns. There is nothing to stop you sending it anyway while you await the return of the SAR. Others may well say it's a waste of a stamp and await the info from Lloyds.

Well your two main avenues are to say you believe the debt, if it ever existed is statute barred because the last payment was made over six years ago. Alternatively you ask them to prove the debt exists and is indeed yours by sending them a CCA request. If the debt never existed or is very old, they won't be able to provide it, at which point "in dispute letter" goes out. Up to you which route you want to go. I think the the SB is simpler as it requires less to-ing and fro-ing. You need to go back through your records and see if there is any evidence of any payments towards the alleged debt and if so how long ago. That will give you a better idea of which avenue to pursue. Edit: Or alternatively... do what Brig says, far wiser man than I

How long ago was the alleged debt? To be honest as others on here will tell you if it's not on your CRA, there's not a lot they can do. The chances are it's statute barred. If you could find out from your own records when the last payment was made you should be able to send them the SB letter, job done.

There is no credit agreement between your son and the dentist. The only way his credit rating could be affected is if he were taken to court and received a CCJ. The DCA will eventually give up and try to find someone easier to bully. I doubt anyone in their right mind would try to take your son to court after receiving three offers for payment. There is no time limit on this. You could send the cheque to the dental practice first and see what happens. If they cash it, job done. If they return it then you can look at the problem again. If they sit on it, then you need do nothing until they either return it or cash it. DCA can go whistle. Don't engage with them.