Mr Happy
-
Posts
224 -
Joined
-
Last visited
Content Type
Profiles
Forums
Post article
CAGMag
Blogs
Keywords
Everything posted by Mr Happy
-
They didn't ring me back so I rung them back, eventually got through to the correct department. They have agreed to give me a partial refund, estimate £350 I consider it fair for a laptop that cost £750 3 years ago. They are picking it up today and promised a quick turnaround on the production of the voucher, would have preferred it fixed because I need to find extra cash to be up and running with another laptop but they can not fix it. The last few people I spoke to were very reasonable and helpful, all along they have very professional and knowledgeable people. Lets see how it goes getting the voucher, half term before college again hopefully sorted before then.
-
It appears there is as much tumbleweed at Knowhow as there is on this forum, sent 3 emails and 2 messages on their contact form and no response in over a week. Was reluctant to phone because of their 0844 number not covered by my phone inclusive plan, did anyway and they have changed it to a 0344 number which is covered. Been passed from pillar to post first went to customer services, then passed to out of warranty repairs, then passed to out of warranty repairs, now expecting a call from out of warranty repairs, how many out of warranty repair departments do they have? May try Seb James next, then I have http://www.justice.gov.uk/courts/procedure-rules/civil/rules/pd_pre-action_conduct to help me prepare my case if no success. Could do without Small Claims but cant afford a new laptop at the moment.
-
Anyone?
-
I sent it off for repair again, they had it a week and returned it. I turned it on, immediately still sounds like a bag of nails, they have replaced the LED panel and restored to factory defaults so all my data has gone, that is a pain in the butt because I need to install all my programs and data again, luckily I was aware of possible data loss as the guys in the shop told me, everything is backed up real time to a NAS drive so its not a problem, this would have been acceptable had it fixed the fault but the screen was clearly flickering still. I have got to a stage where I know they do not have the ability to fix it, I gave them a 5 day deadline to refund or replace. SOGAS states This last episode has almost taken 2 months and it is still not resolved, I need the computer for college and training for my Diploma, I have been borrowing my sons laptop but that has now gone faulty. It has not been fixed in a reasonable amount of time and has caused extreme inconvenience, they are clearly in breach of the SOGA I am hoping to hear from them by Monday or will be taking them to the small claims court. What can I claim for? just the value of the laptop or can I claim for loss due to inconvenience, I am happy to get a replacement of similar spec, I also understand that they make make a deduction because I have had some use of it, not sure how much of a deduction I should accept because it has continually been going wrong. I will give them a ring on Monday as a last chance to resolve things but have no faith in their ability to fix anything, I have an account with money claim online already so just hoping for any advice from anyone here before I proceed. Cheers
-
It took over a week for them to contact me again but it went off again last week, got it back now which I was quite pleased about quite prompt service. Sounds like a bag of nails, flickering display and another scratch on the case, only a small scratch but a scratch more than it went away with. Guess I am going to have to get it booked back in again.
-
No need to apologise Labrat I took the laptop into our local Currys World with a copy of the email booking it in, apparently it hadn't been booked in properly so brought it back and they are going to contact me when it is ready to be booked in for repair. Thats more like the Knowhow we all know and love.
-
Mjvaj well done you guessed it envy17. The cooling ports are as clean as can be expected, I was wondering if the heatsink compound is degrading. First time it went in for repair all cpu's were over heating, second time they were all hot but the gpu was sky high, gives me the impression they replaced the compound on the CPU only. I am fully capable of fixing it myself, pretty reluctant to do so because if it needs parts I do not want to pay for them.
-
Pretty much, the new one was a different model and over heating is a known fault on them, found out a bit too late, I have made them aware that I will continue to have it repaired if it continues to go wrong. I was fed up of the hassle with the WEH policy on the last laptop that I refused to take it out again, SOG has been OK so far.
-
I had a whatever happens policy on another laptop, it went faulty regularly and they were persuaded to replace it, this is the replacement so it was paid for by an internal voucher.
-
That was quick going, they have contacted me already and arranged for it to be looked at. They said there is a fee to be paid for the assessment that will be refunded if its a manufacturer fault, I said no there isn't and he just carried on with the booking in process. quite impressed so far.
-
Thanks for your help, I have sent them an email on their contact page, lets see how this goes.
-
Its all documented on their system and I have records of all times it has been away for repair. They never told me what was done on the first 2 repairs but on the last repair (SOG) they replaced the fan. They have been very good so far the only issue I had I was in a telephone queue for 2 hours booking in the SOG repair, they had tried to ring me but I was driving so had to call them back, they sent me a letter saying they had tried to ring.
-
I bought a laptop from PCworld, in the first year of ownership it started to over heat, I sent it away for repair and it came back and worked ok for about 3 months then it started to over heat again and I sent it away again and it came back fixed. About 6 months ago the fault started again I arranged again for it to be repaired, this time stating the sale of goods act because it was outside of the warranty, it came back again after about 2 weeks fixed. The fault has just started again and I will be contacting them again to get it fixed, the issue I have is if it keeps going wrong every 6 months at what stage will they no longer be obliged to fix it, it is an i7, 17 inch laptop so its a good spec and I like the laptop. Should I request a more permanent remedy, ie replacement, refund, I understand it would possibly be a partial refund because I have used it a lot, just wondering the beast plan of attack.
-
Its not actually anywhere near his house its a wall at the end of his garden, its a very poorly built breeze block wall that was built a few years ago, the tree was there then and he built the wall directly next to the tree, the wall is about a foot on his side of the land because there was a tree (the tree) on the border, how can you build a wall next to a tree and expect the neighbour to pay for repair when the tree grows, every one knows trees grow. If it was his house it was next to I would not hesitate in allowing for it to be removed.
-
Cut and pasted from my facebook to save typing out again. chap from around the back says my tree is damaging his wall and he wants me to chop it down, I said its a mature tree and been there for years and is a benefit to everyone, it cleans the air, brings wildlife into our gardens it looks beautiful and I like it. He said it doesn't matter its under threat anyway there is a disease that is killing Ash trees, I said then its our duty to protect it. He said ok just needed to let you know, the ace I never mentioned is its not my tree its growing on his land just leaning over mine because it knows he hates it, permission to enter my land to remove it is denied and the small portion on my side has permission to remain, not sure why you would build a wall on a tree anyway, don't know how it will stand up in court and cant afford to fight or have it chopped down. The tree is on his side of the original border fence, even the original fence netting is still on my side, [ATTACH=CONFIG]46298[/ATTACH] The issue I have is if he decides to charge me for the damage to the wall I am quite happy to make him aware that the tree is on his side and he must pay for it, I would like to keep the tree because it is a beautiful tree and makes the view from my house very pleasant compared to a poorly build breeze block wall, If I refuse him access to remove the tree can I be liable for the cost of the repair of the wall, can I refuse for him to have the tree taken down because some of it is on my land without risking any penalty? haven't received an official complaint yet but just wanted to be prepared. Cheers Steve
-
You still need to eat even if depressed, how you do your shopping has nothing to do with it. Ask for some clarification on their logic.
-
Taking a holiday can relieve the pressures of stress and help with depression. Surely it was your way to try and beat the illness that has taken over your life.
-
Distance to work / time to travel
Mr Happy replied to labelmaker1's topic in Employment and minimum wage problems
Can you catch a train, a 15 hour day is a long day but if its in your contract to work on other sites then its part of the package. It also depends on the type of work you do as well, is it very physical work, mentally demanding? your employer has a duty of care, if there is a possibility of stopping over after the work then they are to a degree covering their duty towards you. If they expect you to drive back and you are tired or fatigued then there is cause for complaint, you can request a risk assessment, do this in writing email is fine and bcc yourself, they may need to shorten your working day or put in other controls to reduce your risk of accident. Whatever your personal commitments your life is more important. -
Rambo your company have a duty of care towards you, they also have a duty of care towards all other people your acts or omissions may affect. If you have an accident caused by your loss of concentration due to heat stress the company can be held liable, should you cause a death the company director can receive a heavy fine or imprisonment, this can be a difficult one and a slightly grey area because motor accidents are normally dealt with by the police and not currently the Health and safety executive. Some information that may help about working temperatures and illness caused is available here . You may also have some protection under the provision and use of work eqipment regulations section 4 more details here. These are all open to interpretation but you can use them to encourage the company to repair the vehicles air conditioning. Edited If you do walk out and stop work they do not need to pay you, if you make them aware that you are suffering from heat stress and they do nothing to help, if you are off ill confirmed by a doctor you will have a case for a civil claim for compensation for loss of earnings, there is a case law relating to this and I will post as soon as i find it.
-
Night Working There is extra protection under WTR for people classified as night workers. Night time is generally defined as the period between 11pm and 6am. You are a night worker if you regularly work at least 3 hours during the night time. As a night worker you should not work more than an average of 8 hours in each 24 hour period, excluding overtime (which is calculated over the appropriate reference period which is usually 17 weeks for Night Workers). The law is quite complicated for your sector, not sure if you can posts links here I can pm you a link to a very comprehensive website if you like. regular posters can i post links?
-
I have a similar problem where I work, the difference is I have been there long enough to not get sacked, trust me they are trying. Make a note of every issue (I bought a page per day diary for mine) they have a duty of care towards you, you should be given manual handling training (assuming you make beds etc), you should have COSHH (training using cleaning chemicals), you must be briefed on evacuation procedures and routes, this can all be done on your induction training bust must be done and documented. You are entitled to be allowed drinks (cold drinks i.e. water must be available and facilities for making hot drinks) under their duty of care and must have at least a 30 minute break in 6 hours and a further 15 in the following 3 hours for working time directive. If you are given 2 rooms to do in the time it takes to do 1 spend 20 minutes in each, do the best you can but if that is the time you are given then that is the time you can spend. (make a note in your book. You do not need a contract as a contract can be assumed as soon as you commence employment however you must receive document of particulars of employment within 30 days. There are many laws they appear to be breaking, collect a dossier of all the issues, times, dates, places and conversations, this may give you some bargaining power as you can report them for many things. Be aware that they can sack you for having uneven eyebrows if you haven't worked there for 2 years, my place hate me because I am qualified in health and safety and our company/depot despite being massive do not like health and safety, but I play by their rules and/or the law, I document everything and always cover my back. Be careful from what you say its not a great place to work but it pays some of the bills, you do have laws to protect you but if determined they can get rid of you.
-
Its not tachoed so you do not "need" a break, driver hours do not apply just working time directive, delivery off loading is classed as other work and not driving hours. Even if the 3.5 vans are tachoed as ours are it is not law but in our case company policy, this is because we drive 7.5's as well. You do not need to take a break for 6 hours under the working time directive so no you do not need a break, if however you are tired or fatigued you should take a break under the Health and Safety at Work etc act.
-
Tachographs are currently only required in vehicles above 3.5 ton MGW, transits and sprinters are 3.5 ton so no tacho is required, however tachos in 3.5's will be becoming law in the not too distant future. Under the working time directive you are required to take 45 minute break in a 6 hour work period, these can be in 15 minute intervals or any combination provided it makes 45 minutes within the 6 hours, can be at the end of the 6 hours in 1 go, driver times are 45 minutes in 4.5 hour actual driving time, you can take 15 minutes and then 30 minutes but you can not take 30 minutes than 15, the last break must be 30 minutes but you can take all 45 minutes at the end of the 4.5 hours. Under the Health and Safety at work etc Act 1974 The employer has a duty of care towards you and other people your acts or omissions may affect, if you are tired, fatigued or uncomfortable this increases risk of an accident and a break is a reasonably practicable method of reducing the risks.
-
Zero Hours Contract and Leave Entitlement
Mr Happy replied to Feebee_71's topic in Employment and minimum wage problems
I am creating a legal document to advise some of the drivers where I work about their rights, this issue is something that often comes up, here is what I have prepared so far so someone may wish to add to it, its all taken from government web sites. Holiday 1. Entitlement Almost all workers are legally entitled to 5.6 weeks paid holiday per year (known as statutory leave entitlement or annual leave). Self-employed workers aren’t entitled to annual leave. Working 5 days a week Most workers who work a 5-day week, must receive 28 days paid annual leave per year. This is calculated by multiplying a normal week (5 days) by the annual entitlement of 5.6 weeks. Limits on statutory leave Statutory paid holiday entitlement is limited to 28 days. Staff working 6 days a week are only entitled to 28 days’ paid holiday and not 33.6 days (5.6 multiplied by 6). Bank holidays Bank or public holidays do not have to be given as paid leave. An employer can choose to include these holidays as part of a worker’s statutory annual leave. The fact you are paid double time for working bank holidays is a bonus that they do not need to do by law but may well be written into your contract of employment, you are however entitled to 28 days holiday by law. -
Thanks for your help Emmzzi We do work under gb domestic, we are very much a delivery company but occasionally we install washing machines and dishwashers, we have dedicated electric and gas cooker installers, they can fail a job or 2 to have a reasonable finish time, when I am just on the delivery runs we are expected to finish. A 13 hour day is not reasonable overtime as far as I am concerned. Also with their duty of care under the heath and safety at work act, increasing workload increases fatigue and stress related illnesses, rushing jobs to meet deadlines increases risk of error or accident when added to the fatigue element accidents are likely. work-life balance, there is no life outside of work on a work day. There has already been a road death of a member of the public that could possibly be attributed to rushing to get the job done. I have been working on a spreadsheet that calculates the working time but struggling with the 17 week period.
