Hi Woozie First off DON'T panic, 6weeks is what they are allowed anyway, so thats no problem. What I would suggest is that you check to see if they have taken the money for DPA payment form your account and if not then tell them you will send a cheque instead, it might take a touch longer but don't worry. If they have taken it then the count down to receiving your statements has begun but only give them the 40 days and no more. Keep us posted All the best.

It also means that they can't claim "manual intervention" if it goes to court, so keep that letter:p

Go get 'um stacey. hope you got my reply to your PM.

I think you now need to give them 14 days to decide if they are going to pay before you file a money claim.

PLEASE PLEASE PLEASE read the FAQ and as many threads as possable, you need to do this the right way. The Halifax charges £10.00 to send your statements so my guess is you won't get them untill you send the money.

Yes you can. They'll tell you anything to stop you claiming the charges back. Go to the FAQ area and read everything, then read as many of the forum threads as you can to get a good idea of how to do things. Good Luck and you will always find someone here to help.

Their computer is spoilt, it keeps throwing tantrums like that. All the best and good luck:p

It sounds to me that they are stalling, just stick to your gunsand tell them that if you don't get the statements by the 40th day you will contact the data people to report them. Tell them that you will not discuss this fruther over the phone, they have just 2 days to comply. All the best

Good Luck This link should take you to the calc http://www.consumeractiongroup.co.uk/chargeinterest.php

Hi Now the fun begins. Be sure to read the FAQ area and as many threads as you can, this has to be done the right way. Good luck to you.

Thanks crispdust

Thanks Villaburd:p

Just another quickie Is threr anything else I should be looking for? thanks

Thanks both your stars.

Hi Everyone Sorry to be a pain but... I am currently claiming my bank charges back from the Halifax and know what i'm doing (?) but my son has asked me to help with his charges with Barclays. Some bits on his statements I don't understand (my son is away so he can't help) What are? "Paid referral":?: and "Unpaids out":?: seems to be a lot of these, is this what i'm looking for or are these lawful charges? any help would be great, or could someone point me in the right direction. Thanks

Hello and welcome to the best web site in the world. Don't be intimidated just read the FAQ and as meny post for your bank as possible and everything will become clear. Good luck to you with your claim, but you won't need it.

Your right I did laugh... Still you'll get the last laugh. All the best with your claim.

OK thanks bookworm

Hi Sorry about this, I'm probably doing something wrong, but I CAG calc and the spreadsheet (openoffice) don't seem to add up to the same amount of interest. Am I doing something wrong?

Stick with it Simon, don't let them fob you off with any bull it's your money. Get it back. Good luck and keep us posted:p

Hi Nick. I will pop into my local (branch) in the morning to see if they have this notice too, will let you know. Welcome and good luck.

Welcome and good luck.

Good luck crispy:p

Good luck to you too railroader Looking forward to your next instalment.

Yes, is the answer to that. Look in the templates library and have a good read, you need to send a preliminary approach for repayment and be sure to send it recoreded delivery. I would read the FAQ section on this site and as meny threads as you can, to get the gist of things. You need to do this right, don't want them tripping you up. All the best;)