Still no excuse for poor service though. Matt

Unfortunately she is correct. Under the sale of goods act, as I understand it, customers are not entitiled to a refund simply because they've changed their mind. I would try and use the minutes, or give them to someone as a birthday present? Sorry I couldn't help more. Matt

Sounds to me like they're just trying to get out of paying. If it doesn't say in their T&C's that they won't accept online bills I'm sure you could argue the point. I'd take it up with 3 as well. Someone will be along soon who can help with the legalities. Matt

See below for various other threads involving this: http://www.consumeractiongroup.co.uk/forum/search.php?searchid=743664 Hope this works!

We take ownership and hold ourselves accountable (for all our actions) We treat everyone with fairness and respect Especially when we're taking illegal deductions from your account. PMSL.. matt

IMO Royal Mail are a 2nd class (see what I did there) operation, who loose a totally unacceptable number of letters every week. (something like 250,000 (correct me if I'm wrong please). I think the time may have come for privatisation. But that said, everyone said that about the railways didn't they. and that hasn't got any better... so maybe not. Something needs to be done though!! Matt

There is a possibility of going to court, however miniscule, so you have to be prepared to go. That said, there are plenty of people on here who will help you through it! Matt

The dial code is "0113" for Leeds. Matt

IMO. Get a full refund, chalk it down to experiance, and walk away. Then go to a plumbers merchants and get some proper service. Matt

IMO, pressurised sales is NOT a good environment to work in, depending on the amount of pressure and the kind of person of course. I find that Sales is a "people game" Customers don't buy from companies, they buy from people. My customers buy from me because: We offer a good price, along with a good service. We're not always the best on price, but we're damned good at delivering the goods! People trust me to do what I say, and I'm honest when I say it. They know and trust the company I work for. Simple really. Not sure how this compares to a bank though, becuase I can imagine it's a "one time sale" rather than repeat business that I work with. Just my 2p's worth. Matt

WebCHeck - Select and Access Company Information Some more info on them there. Still not much though. Matt

That, is an application form IMO. Matt

Just a suggestion to all PayPal users. I would suggest using a credit card only on paypal. To cover yourselves against the risk of fraudulent users taking your money, withdrawing it from paypal and then not sending the goods. Nothing Paypal can do as they've taken the money. If you use a credit card, you can chargeback the amount to paypal via the credit company. Matt

Here's a question. Do you think it would be worth writing "I know you are waiting until the 11th hour of court action before settling claims, and I am fully prepared to proceed to this stage" or words to that effect in the prelim and LBA Letters? Matt

However, due to a recent Ofcom decision, 0870 numbers will attract a rental charge with effect from the end of 2007. Just found this on an 0870 website. Matt

my 2p worth regarding land of leather: I got my suite delivered a day late beginning of december. Found a fault with one of the reclining mechanisms, phoned LOL to repair it, they duly sent out a repairman (1 day off work) to fix... "a scuff on the leather." this was the week before xmas, so I phoned them again and they said, "we'll have to wait for the paperwork to come back from the repair agents." I left it about 4 weeks then gave them another call, "they then stated that the parts were "on backorder from italy" so I waited a further 5/6 weeks, phoned them again and after much to-do got through to the store manager. Basically told him he had a week to sort it out, as I had had enough of them messing me about. Lo and behold 2 HOURS later, a repair firm were on the phone booking a date with me to come out and fix it! All sorted now. Matt

If you want my advice.. don't buy a bathroom suite from b&q, focus, or homebase (or any of the other big warehouses). Go to one of the plumbers or builders merchants. They know more, their products are generally better (made in different countries etc), so try and get a refund from b&q, which I would think they'd do, just say to them you can't find another suite you like, then shop around. PM me if you would like further information. I know about this, I've sold them for a few years. Matt

There are quite a few companies springing up to help you claim these charges back. I saw one in a local paper offering this service, and in return they'd only take 25% of the final payout. Makes you think, for a little hard work and the help on this site, you can get them all back, less 5% donation of course. Matt

What information would I need to make a claim for my partner, who HAD a credit card with Abbey, but has closed the account. how can I ask them for my SAR details, if I don't know account number. Thanks for any help Matt

I love that phrase.. I am prepared to accept. It's the law, it's not a thing you have a choice in! Just wait until the statements come in the post, add up all the charges that they owe you, and send out the prelim letter asking for the charges back. They'll probably send the same letters out again, then send out the LBA... Check the templates section for copies of the letters. Hope this helps? matt

You wouldn't necessarily (sp?) get a meter with a water company. I don't have one, i pay a fixed fee every month. Not sure where you stand on the legalitys though. sorry. matt

I doubt she'll get paid to be honest. Most companies now are not paying people for the first 3 days off sick, mainly due to a minority of "skivers" ruining it for the rest. I don't think companies have to pay sick pay, only SSP from the government, which is a joke, so any sick scheme is a bonus. I don't get one where I am, so if I'm ill, unlucky. Hope this helps? Matt

GE Capital run store cards etc for Arcadia (Burtons, topshop etc) My store card for burtons is for them. Hope this helps Matt

I think we should produce a booklet for nationwide: 5 ways to stop conning your customers. A simple guide to not screwing over the people that make your profits. HAHA Matt

I think it's a load of rubbish imo. Just carry on with the same timescale that you had before. my partner recieved almost the same letter, with the paragraphs in a different order, but it was from a woman, who's job title is "customer experience officer" or something like that! lol Matt