I no longer have any concerns relating to bailiffs. Nonetheless, I would have expected proper notification from Northampton as to the revised legal status, as per all (albeit very limited) information published regarding the process.

In the 2 weeks since the last post, I've had nothing at all from Northampton so plan on contacting them tomorrow to confirm they have received the same information from Lambeth and case enforcement is cancelled officially. That said, Lambeth council have been in contact to inform me that, following the previous letter 'no contest' they have reset the PCN back to the initial stage, with discount, they have informed CDER that the matter is no longer with them and told me they informed Northampton (this was the initial letter I received from them referred to in my post above, July 13th). With that in mind, and pending confirmation from Northampton that the enforcement actions are now over, I am now minded to pay the pcn at discounted rate for the bus lane contravention. Just my opinion ...... The people I've spoken to at Lambeth council have been fair, engaging and helpful throughout our conversations and this process (opposite approach to the conversations with CDER). A very pleasant change from the various Local Government, DCA's and Bailiff organisations I've variously dealt with over the years on similar matters. In my view, a great example of how these matters could and should be approached.

Further reading has found the following, "The Traffic Enforcement Centre will acknowledge receipt of your forms and will notify the council, Transport for London or Highways England (in the case of a Dart Charge) or Merseyflow that they must inform their relevant bailiff company to suspend enforcement for a few weeks while a decision is reached as to whether or not to accept your application and cancel the debt. As long as the forms are submitted to the Traffic Enforcement Centre by email before 4pm, all bailiff enforcement will be placed ‘on hold’ by midday the following working day" "You will receive a decision from the Traffic Enforcement Centre approx 4 weeks after submitting your forms. If accepted, the letter will advise you that the Order for Recovery has been revoked. You should receive a new Penalty Charge Notice from the council (or Dart Charge etc) a short while after. If refused, you will receive a letter from the Traffic Enforcement Centre advising that permission had not been granted to allow you to file your witness statement late (out of time)." All that said, today I received a letter from the Local Authority confirming they are NOT CONTESTING the Out of Time Statutory Declaration, nothing yet from the TEC. Hopefully this means that the process is reset and I receive the PCN at the discounted rate stage and say goodbye to CDER in this instance. I will continue to update the thread for completeness.

To be clear, my vehicles (and other goods) are in publicly accessible areas. 'Forced entry' would not be necessary to gain access. So back to the question, does anyone know what the process is, in terms of communication points that should be expected, if any.

I would have to hope i'm home in order to record them, and forced entry wouldn't be necessary to seize my goods / vehicles, hence my preference in understanding what the process actually is (or at least should be) to try and ensure everything is correctly followed.

I submitted the PE2/PE3 by email on early last week, received automated response from TEC confirming receipt and that the process may take 6-8 weeks, particularly for the out of time application. I'm rather nervous that I've had nothing in terms of confirmation of a pause in the action. Does anyone know the process, particularly whether I should hear that the form is accepted for consideration (rather than just automated email response that email is received) as it is apparently only at this point CDER pause their actions. Also whether I will be informed as to the outcome, at least before CDER recommence enforcement action.

Thanks DX et al. PE2/PE3 completed, scanned and returned (emailed) to Northampton for their consideration. As to the reasons, while I have no 'proof' I was genuinely surprised that my address wasn't updated when I moved house, I would usually do this as a matter of course, I updated my other vehicle and would usually do all together. This was all at the beginning of Covid (moved 1 week before the first lockdown) so things were a little crazy around then, I have no idea why or how this could have been missed otherwise.

Hi CAG'ers, I've just received what looks like a standard letter from CDER group titled 'Notice of Enforcement' dated 12/06 giving me until the 26/06 to pay or have my goods seized. The enforcement relates to a bus lane offence that I was unaware of from late summer 2022, (driving a motorbike signs change so frequently in London it appears I may have been unaware i'd strayed into one which isn't accessible to mbikes, but still was to bikes) In checking the details on my v5 it seems I may not have updated my home address for that bike with dvla and hadn't been aware of any action to date. This Notice of Enforcement from CDER is the first document i've received. As this is a PCN, should I just settle up with CDER, both the 'debt' of £200+ plus 'compliance stage fee' of £75 or is there any advice on steps I should take to ensure the amount apparently due does not increase. (I'm currently unemployed and can ill afford this amount, let alone any increases). Any advice much appreciated.

Agreed, fairly standard software. While there is no need to install software, there are ALWAYS traces left on the machines. These have been identified and preserved as evidence if needed later.

Police are a low priority, only for reference really (as with Action Fraud), there is little they can do so it is pretty much logged and filed in these type of cases. I deal with similar cases fairly frequently, mainly for businesses, though from the technical recovery, prevention and forensics side, even at times direct dealings with perpetrators (ransomware keys). Cash recovery, and dealing with UK financial institutions for the same (in terms of protecting an individual and ensuring they are not out of pocket) is not my forte.

They had promised that it was being invested into crypto currency, for her benefit. They would do the trading for her, and she would be guaranteed huge profits!! The loans to be taken out would be paid back in full within a couple of weeks from the profits. They had a short term access, using "screenleap" I believe, to control her device and to help her. She was hooked by an online ad featuring MrMusk/Tesla offering to help everyone to benefit from the crypto boom. Unfortunately she is very naive, particularly online. It has genuinely shocked her that there are really people out there that would do this kind of thing. She's definitely very fragile, though she describes her relationship with the account guy as 'he was like a son to me', he had been working the softly softly angle over 6-8 weeks building up trust before the big bucks. His attitude changed massively when he'd been found out and realised she had him on speaker, with us listening in. They still continued to phone her regularly afterwards, trying to catch her on her own. Tried to extract a lot more detailed PII in order to withdraw funds, but which are entirely unnecessary, and would leave her open to even more serious identity fraud. Fortunately it didn't get that far.

Thanks for the doc, looks fairly straightforward, will have a read through and keep the thread updated. To clarify, she received the funds, then transferred the same to the Bullexo platform, again, under instruction. Similarly, I understand there was a confirmation call on at least one of the loans which she confirmed the information that had been given. Unfortunately her detailed memory is not great, even less so with all the stress of this hanging over her the last couple of months.

Her cyber security, funds and wider banking are secured, all usual steps taken, and far more beyond. I am following dx advice and writing to lenders today, then looking at FOS/FCA, looking for appropriate wording and order of process at the moment.

The lenders are all UK companies, Zopa (mentioned in first post), Creation Finance and Drafty. Unlikely any of these are directly linked to the scammers, more likely they are known to them as having lax lending processes. We do have the loan agreements, they are standard UK regulated companies, the paperwork is all broadly correct and legitimate. Quite the opposite, i've said she is definitely at a financial loss, to the tune of around £22k, the value of the loans she has taken out. There is no suggestion her device was hacked, she was persuaded to willingly give remote access to enable them to 'help'. I am very well versed in Cyber security techniques, and have ensured her devices are certainly secured against further access. There is no money to move. She has been well coached on how to handle future calls. "if these are UK companies, i suggest an immediate irresponsible lending complaint goes off to each UK company involved and to contact FOS/FCA etc etc." Thanks, we have had little joy from the lenders (not our problem guv). I will take a look at what the complaints process entails and work out the correct order to handle this.

Absolutely, no suggestion MrMusk/Tesla (or any of the other faces regularly used in these ads) is involved or aware. Sadly, these scams are 10 a penny, the operators being extremely skilled, well versed in their social engineering techniques, and exceptionally successful at persuading, even the most tech savvy, to part with their hard earned. All this despite years and years of advice from Technologists on how to keep yourself safe online. None of her main bank accounts were involved or linked in this process, £250 from her day to day funds initially used to get going. Recently prior to this, her bank had outright refused a £500 loan, having properly conducted checks, due to her lack of disposable income. Beyond that, it was new loans were taken out with institutions she hasn't used or looked at before (a big pool since she had no debt at the time), and suggested to her by the scammers as likely to lend to her. It is these of the greatest concern at present, particularly as they have started pushing for repayment and not accepting any wrong-doing in relation to the lending as they believe they did 'all they could'.

Hi All, Hoping this is the right category but none seemed to fit directly... Bit of a long one but hoping someone might be able to give us some advice. We recently found out my MIL (lives alone remotely) followed a link online to sign up to online crypto trading that MrEMusk recommended. Having clicked the link she started getting a lot of calls from the company (Ibinex, Wixi / Bullexo) to persuade her to invest money into crypto, these guys worked her softly softly, making sure she didn't tell anyone, would get any money she put in back within a couple of weeks from the profits, they persuaded her to let them connect remotely to her laptop to set things up for her. She has no income, very very little by way of pension and struggles to meet her living costs each month. Even knowing this, they further persuaded her to take out over £20k in loans to put into the account, with the promise it would be repaid within a couple of weeks to settle the loans. They logged on to her device, and coached her through the application processes, giving her the answers to ensure the loans were approved, then moved the money into the Bullexo trading platform. Two of the loans were for £10k and then a further one with a payday for another £2k. An idea of her finances - a couple of months earlier she had enquired with Barclays to borrow £500 to get a small run around car, they turned her down having completed an affordability check (correctly so, she has no spare money) After a few weeks, they tried to persuade her to get more money to invest but she got nervous and finally mentioned it to the family. We tried to withdraw the funds already deposited, but Bullexo (account manager, same guy who took the cash) say they won't release any of the funds without a huge pile of personal information, which in our view would put her at even higher risk of fraud. We have obviously put a stop to any further loans, have spoken to the loan companies to put things on hold for the time being, and reported to the police and Action Fraud, though the last two have already said they are unable to do anything apart from 'log it'. The loan companies say they did all they could (tick box) to ensure the money wasn't being taken by scammers and therefore the loans will have to be repaid in full, though she clearly can't afford this, we are obviously worried sick and she has turned from a strong confident woman to being left broken and unable to face anyone. While I don't blame the loan companies specifically, I am angry that there appears to have been little or no genuine affordability checks which would have stopped this whole thing in its tracks. Apparently a credit check and a tick box (saying are you sure this isn't a scam!) is enough according to them. Can they really absolve themselves of responsibility this simply? Is there any way that we might be able to get these loans cancelled / reconsidered? Has anyone had any dealings with Wixi / Bullexo? I have read that some genuinely have managed to withdraw funds, either by good fortune, or by way of threatening letters of some kind, however as they are not regulated I'm not sure who would have any clout? All in all a bit of a nightmare. If anyone has any thoughts or advice it would be very much appreciated. TIA

Reading further down the earlier attachment, they make reference to 'entering into a contract', 'accepting terms and conditions displayed' and POPLA appeals, once exhausted their own APCOA process. It's difficult to understand what they intend to rely on, byelaws or contract. All very confusing, by design I suspect.

New copy received. 'Penalty' Notice. Do I need to look at the alternative process instead? H APCOA PDF 3.pdf

That surprised me too, I guess APCOA didn't get the memo! or is there a difference to due their quoting Railway Byelaws (and criminal conviction) as a basis?. The paperwork is attached in the completed questionnaire above.

Thank-you, will complete that now. I am quoting the word 'penalty' reservedly from the paperwork they fixed to the vehicle. For a windscreen ticket (Notice To Driver) please answer the following questions.... 1 The date of infringement? 30/08/2022 2 Have you yet appealed to the parking company yet? [Y/N?] Not yet If you have then please post up whatever you sent and how you sent it and the date you sent it, suitably redacted. [as a PDF- follow the upload guide] Has there been a response? N/A Please AS A PDFFILE ONLY ..post it up as well, suitably redacted. - follow the upload guide] If you haven't appealed yet - .........DONT ! seek advice on your topic first. Have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days] Not Yet (though this will go in the first instance to the hire company) What date is on it? N/A Did the NTK provide photographic evidence? N/A [scan up BOTHSIDES to ONE PDF of the PCN and your NTK - follow the upload guide] 3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?] N/A 4 If you appealed after receiving the NTK, did the parking company give you any information regarding the further appeals process? [it is well known that parking companies will reject any appeal whatever the circumstances] N/A 5 Who is the parking company? APCOA 6. Where exactly [Carpark name and town] did you park? Sutton Station Car Park apcoa PCN.pdf

Hi, My friend recently hurrying to work, parked at local station, promptly paid for parking and went to work. When she returned to her car she found a PCN attached to the vehicle for parking in the wrong space, she'd apparently parked in a space designated for premier parking permit holders only. If this is correct it was a genuine mistake. Is there anything we can do to challenge this, or to suck it up and pay the reduced '£60' penalty. Any advice would be greatly appreciated. TIA

Finally reached a resolution, received today an amount equivalent to purchase a replacement phone. Thanks for you advice and assistance, and support.

By way of update - Off the back of the above Wetherspoons have finally started to engage with a view to finding a resolution.

Letter sent, recorded delivery, dated 10th March. Giving a couple of days grace I still received no reply to that letter. I was looking to move to the next step today, but have just received an email from their customer service team, in apparent response to my customer service contact (dated 14/02/22) saying next to nothing, aside from confirming they received my letter (as above in my post). "Thank you for contacting the Wetherspoon Customer Services team. I’m very sorry to note your comments and apologise for the delay in our response. We have passed this to the Pub Manager and Area Manager for a response for you, we appreciate your further comments in your letter and we have pushed for an update on this for you. They will be in touch in due course. Your patience is greatly appreciated at this time." Do you think I should continue to wait, or move to preparing for MCOL ? TIA

Any advice on whether the below works? Too much/little detail? Thanks in advance Wetherspoons Wetherspoon House, Reeds Crescent, Watford, Herts WD24 4QL 10th March 2022 Letter Before Action Dear Sir / Madam, Despite our many attempts to communicate with yourselves, either directly with your venue, or through your contact forms online, we have received no responses. As such I am writing to you in a final attempt to reach a resolution before taking further action to recover my losses. On 3rd February 2022 my partner and I visited the (name and location of venue) for a meal. Having finished we went home and realised I had left my mobile phone on site so called it immediately to check its location. The phone was answered by a lady who identified herself as the duty manager, confirmed the phone was in her possession and offered to look after the phone, placing it in the safe until we could collect the following day. My partner attended on the 4th to be informed the phone was missing from the safe, someone would look into this and get back to us. We then contacted and visited the site on numerous occasions, each time being told this was being looked into, and someone would get back to us. Our main contact throughout was the GM (Name of GM we have been dealing with), who having agreed there was a duty of care, was taking steps to speak to staff and to review CCTV. To date, we have never once been contacted, though the device is still apparently missing. We have tried to reach out to Wetherspoons directly, via your contact form on your website, again no response. Having accepted responsibility for the phone, Wetherspoons have a duty to take reasonable care of my property. In losing the phone while in your care, we are looking to you to either arrange return of the phone, or to pay the cost of a replacement device, a value of £250. If I do not receive a response, in writing, within 14 days of the date of this letter, a claim will be raised through the courts to recover my losses, without further reference to you. Your sincerely (my contact details)