Hi, I too have had numerous problems with HSBC, they originally set Mackenzie Hall onto me who then sent Meritforce who then sent Tessera. I have never had a NOA from anyone so who exactly does own this loan. I have checked my paperwork and have been offered a 50% reduction to settle which on £12000 is quite an amount. Is this because they do not have the correct paperwork. What should i do now to be honest i just keep ignoring all letters its been nearly 5 years since i made a payment and 3 years since the default went on my credit account. Any help would be appreciated.

Hi, re my earlier post The name on the court papers is preferred. Does this mean its all above board ??? Thanks for your replies

Hi, I may be wrong but i think you have a mortgage with capstone. When i asked if i could rent out my house they told me only if all arrears were paid up to date. They also said they would charge me an extra 1% interest each month. They then said not to try and do it without telling them because if a tenant wanted to claim housing benefit etc the benefit agency would want proof from the mortgage company to say they agreed to the house being rented out. Personally i think what does it matter as long as the mortgage company get their money. But we all know with capstone you can never win.

Hi can someone please advise me who SPPL are i originally took my mortgage out with preferred admininstered by capstone. My payments always appeared on my statements as capstone until roughly a year ago when they started appearing as SPML. As stated in my previous posts i queried this and was told its easier for capstone just to use one account as the administer several mortgage companies. I asked that it went on my statement as capstone and after much debating they agreed in writing to do this. However that was a few months ago and they have still not actioned this. They then asked for me to assign my insurance to eurosail which i have not done. When i queried preferred status and said that if i sold my house tomorrow should i make the cheque payable to preferred i was told quite clearly NO AS THEY HAVE NO ACCOUNTS AS THEY ARE BEING DEALT WITH BY PRICE ??????(SORRY FORGOT THE REST OF NAME). They said i would have to make the cheque payable to SPML but my land registry records still show preferred as my mortgage company. On another note they have taken up their option to restore my case to court following one missed payment in a year. However they have been very accommodating and have said if i make 2 normal monthly payments plus £50 they will cancel the new hearing. This has baffled me as they are normally unhelpful and downright nasty. Could it be that they just want to grab as many payments before major decisions are made about their future. Incidently they are claiming £5500 arrears however almost half of these are charges !!!!!!!!!!!!!! Any comments appreciated.

Incidently £3000 is only just 6 months payments. Does the new protocol say that you need to be more than 6 months in arrears for action to be taken???? just a thought

The thing is now they are taking me back to court because if have missed a payment. I have offered to make it up over the next 3 months but they have said NO. I think they are doing it now because they only have until 8th feb as the liberty to restore runs out then. If i offer the judge the same do you think it will be ok i can afford the monthly payments from here onwards. Do you think the judge will do a suspended possession order. Also they are claiming £5500 as arrears when it is more like £3000 because the rest are charges. I thought they couldnt claim for charges in the repossession amount. What is my best course try and keep out of court or go and tell the judge what this company are doing. I am scared that the judge will be one that thinks i am trying to be clever and maybe even issue an outright possession. Any help is appreciated. Thankyou

Hi trying to get my head round this situation. My mortgage was took out in April 2007 with Preferred. For about the last year or so roughly i have paid by debit card but each time it comes on my statement as SPML. I have queried this so many times but keep being told my mortgage is still with preferred but as capstone also administer spml mortgages they are unable to put preferred on my statement. Yet when i ask them if i sold my house who would i make the cheque out to Preferred ?? they said no cuz preferred do not have an account. I have checked my land registry title deed and it still does state Preferred. SOOOOOOO land registry states preferred, comes on statement as SPML, pay money to Capstone and yet they keep asking me to register Eurosail on my insurance document. PLEASE PLEASE CAN YOU ADVISE ME IN SIMPLE TERMS WHAT HAS HAPPENED TO MY MORTGAGE. THANKS

thats what they said to me when i spouted off at them because i am so confused by them. Mortgage supposedly with preferred, capstone administer it, comes on bank statement as SPML and then i have been asked to put EUROSAIL on my insurance policy. I can't keep this up with them i really am at the point of wanting to chuck the keys back at them. They also keep stressing me out by telling my my arrears are £5000 when over £2000 of this is charges. aaaarrrggghhhhhhh

Hi all its been a long time since i posted on this thread. I have been so stressed out by Capstone they keep phoning my mobile and reminding me of my arrears even though i have paid them on time plus £50 a month for the last 5 months. Sadly i had a relative become really ill and had to take unpaid leave from work so was unable to make decembers payment. They are now threatening to go straight back to court. Last feb i went to court and the judge said he needed more info and then capstone stopped proceedings because we came to an arrangement. I had a letter saying the judge had stated capstone had liberty to restore but i also had a letter from the court saying this had to be done by 6th Feb 2010 otherwise the case would be closed. I have also had a letter saying my account number has changed and when i rang them to ask why they just said they had overhauled their accounts and filing system. They still put SPML on my bank statements even though they assure me that my mortgage is still with preferred. I spoke about preferred and said so if i settle my mortgage (fat chance) i could just make the cheque out to preferred and then the man said no because they have no accounts you would need to make it out to capstone. So i guess what id like to know is in basic terms where are we at now with these atrocious people. Thanks

all i can say is do not keep asking your children to repeat what has happened to them. You should really of reported what they have told you within 24 hours. Each time you ask them to repeat it they relive it so leave it now for the professionals who will be discreet and only ask when absolutely necessary

bump

Hi have you got a copy of the agreement still ??? if you have i would maybe have a free half hour visit to your local solicitor to check it out did you keep proof of all your payments eg bank statements etc If you kept proof and you cant wait to sort it out i would give her the car back the loan is in her name its nothing to do with you you will not be liable for it.

Hi i have rung the CRA and they asked me to email them a request to put a dispute on the tessera account entry which i have done. They were unsure as to whether tessera were part of muck hall. The hsbc entries on my account are marked as completely satisfied and with no default registered, am i right in thinking that there should only be one entry on my file for the same account regardless of the status, so it should only be under hsbc or tessera not both. I have kept some paperwork will wade through it all later and get back to you. Thanks again for your help

i have not banked with hsbc since all this happened i have had another bank account for 10 years with no problems and have recentlymanaged to open another one too. The did not ask me about combining NO is Tessera part of mack hall if tessera have the default registered under their name can mack hall legally ask for the money. I am getting worried about what they will do next

Hi Count orlok, i am in work yes but struggling with a large mortgage following divorce hence the financial difficulties. Sorry it was actually a loan to consolidate my CC and previous loan taken out in 2005. HSBC combined the accounts and yes it is only registered as one debt on my credit file. I had no overdraft on my current account, it only went overdrawn as a result of charges applied because they refused to cancel my DD for their loan so obviously each time they applied for their loan i got charged £30 Thanks for your time

Hi i am wanting some advice please. I originally had a bank account and a credit card with HSBC when my partner left and i got in debt with them ( £12.000) put both accounts together and passed them on to Mackenzie Hall i did enter into a verbal arrangement over the phone to pay £20 a month which i did by payment card for 2 months then could no longer afford that so just stopped paying. This was 3 years ago i had numerous letters from Mackenzie Hall then it changed to Merit force collections i have had doorstep collections postcards etc but never any visits. I have recently had a final offer from them saying i could settle at £8000 cash I WISH ! or pay £25 a month. I am considering doing this it will take them forever but hey i was wondering how to word the letter because i want reassurance from them that they will not take any further action and that the £25 is not to change and i dont want them to demand any more off me in say 6 months time. Also when ive checked my credit file the default is listed under Tessera ???? Can anyone help please.

even if it was a mortgage if you have not paid anything since 1991 doesn't it become statute barred after 12 years anyway

Hi i love this tattoo, my partner keeps looking for a lion on but just can't seem to find one that is quite right. I have 2 myself but want just one more something that symbolises my 2 children i keep thinking about stars but just can't quite make up my mind. A previous partner of mine had a whole sleeve done in one sitting all the black outline. He then had the shading done over several sittings largely due to money. He said the bit that really hurt was just under the top of the arm near the armpit. Once again your tat looks awesome !!

Hi EIE, i have now started my own thread and would appreciate your advice, its under 'Capstone, SPML, Preferred, Eurosail its all the same to me'. It does appear to have gone quiet !!!

Hi i have just looked at the info for widows parents allowance and dont think she will qualify because her husband would not have paid enough contributions because he was ill for a long time and could not work. I have spoken to my friend again and she says that all the job centre says is that she must keep going every 2 weeks and she has had to fill duplicate forms in 3 times now because they keep 'losing' them. They have verbally told her that she will not get anything though.

Hi the RSPCA sometimes provide you with a voucher to use at participating vets for the spaying. My cat also stayed in till she was at least 8 months i too was so scared someone would take her as she is so friendly mind you she still is soft as anything 9 years on.

well i did decide to look at mine and have had no further contact yet from the dca's etc that was about 2 months ago so i guess it may take a while not sure i will let you know if the situation changes.

hi its gone quiet does anyone know the answer ? thanks

Thanks i will explain all this to her she seems to get a bit bogged down by all the paperwork. What criteria does she have to fulfill to qualify for widows parents allowance as ive already mentioned she gets a private widows pension. Thanks for all your help

Hi thanks for replying, she would of only paid NI in the last couple of years but then nothing prior to that since her daughter was born in 1992. She is looking for work and has to still sign on every two weeks but is still being told she isnt entitled to anything. I use th 'entitled to' website myself so have had a bit of a nosey but got a bit stuck because she isn't working at all at the moment. She pays a mortgage of £240 a month but had no protection on it for redundancy, is there any help she could get with this or would this come under housing benefit. I really want to support her through this as she had such a tough time losing her husband a few years ago aged only 40 so don't want her to end up in a sad place again. She has no capital Thanks again for your help