Ok Loan 1 no rollover on this Their figures: Paid in repayments £32.85 (yep this is correct 5 pays of £6.57 for the PPI) Paid in final payment £40.38 (i got a figure of £41.98 but its near as damn it the same)-this then rolled into the next loan 8% interest £38.15 (I got £38.01 again as near as to be the same) Loan was £700 plus £68.08 ppi total pays £74.10 (£6.57 for the ppi) 12 month term @31.8% apr So all in all I agree with this one no problems. Ali x

I am taking info from a number of documents as their SAR response was rubbish. Their offer sheet does not have any calcs just the figures. Plus my scanner is playing up so it will be easier for me to gather the info and post for each loan what they said and what I know. But I really would appreciate any thoughts on their methods. Ali x

Even playing with some figures and comparing what the loan would have been without ppi to what it was with I cannot see how they have come to their figures. Will keep fidling but think I will need to refer it back to them. Will try to see if I can see how their earlier loans cals work out and then use the method again rather than keep messing with the last set of figures-at least then if I knwo their method I can see if its a mistake lol. Ali x

I used the spreadsheet off here to work out how much of the ppi would be left at that point when we settled, but even doing it as a straight percentage, although slightly lower than my figure its still now where near as low as theirs. The diff is around 1300 on the ppi and then 2k on the 8% interest. I am now thinking iot may be that we got a big rebate because it was settled so early perhaps? We settled 27 months into an 84 month loan (how did we ever think that was a good idea?). I am thinking if they do as the FOS suggest (and the way the other loan figures look it suggests this is how they did it) and restructured the loan maybe they then just worked out the difference between what the settlement was, and what it would have been without PPI. Maybe this would be a much lower figure? Ali x

I used the guidence on here and worked out what percentage the PPi was. I also used the spreadsheet that works out how much of your PPI is left after a certain number of payments have been made and my figure is 1.5k higher. This then knocks on to the 8% interest and reduces that compared to my calcs. Overall the offer is around 8k and my calcs are 12k. OH is leaning towards just taking it as he has been out of work for a while and has now decided to set up his own buisiness to try to get easning again so the money would be very useful, I just don't want them to get away with paying less than they should. TBH if I could understand how they get their figures and see how they justify the calcs I would accept it. Will have a play around with the figures and see if I can work it out.

Well got offer today on all but one of the loans-they have just ignored the earliest loan that I don't have a ref number for (and they failed to provide info for in the SAR request), this loan was only for £500 anyway so not too much of a loss. However their total offer is around 4k lower than my calculations. They have given quite a bit of info and its the rolling over and early settlement of the PPI that seems to be the difference. On the earlier loans the differences seem small (and some in fact have slightly higher figures for their calcs), but its the final loan thats the biggest difference. They seem to have done the roll over bit of the calc differently to the spreadsheets on here (or perhaps I miss understood how to do the calcs lol). I kept working out how mush ppi rolled over into the next loan and then the next and so on so my final spreadsheet for loan "6" had some albeit small payments for old ppi from loan 1,2,3,4, and 4 and 5 as well as the PPI for that loan. The breakdown they sent just gives a figure against each refund for interest and payments overcharged because of earlier PPI and they have rolled over one amount on each loan as well. The biggest difference seems to be on the last loan where we settled early my calcs seem to show a figure of ppi in the settled amount of almost twice what they say, in fact the PPI figure they say was paid from repayments (which is exactly the same as my calc) plus what they say was settled in the final early payment don't total the whole of the PPI figure charged? Unless I am missing something regarding the settlement? Maybe some kind of refund of interest in the settlement means my calcs are wrong? Anyone else had dealings with black horses calcs? If I could understand how their calc is done its fine. Its tempting to take the money and run as its still a big amount to us, but I want to make sure its me whos wrong and that they are doing the calcs as they should and not undercutting us. Ali x

Nice one xboxer, they have suprised me today by making an offer on all the loans I recently submitted. Not sure if we should accept though as its almost 4k less than my calcs. Posted more info on my own thread. Ali x

Well done! I finally got the promised refund after alot of chasing and they are now over the 8wks for the rest of the "roll over" loans I reffered ro them. * wks was monday so am going to give them till the end of this week to see if anything turns up (I suspect they may only be looking at complaints when they are due to run out of time-all the banks seem to be doing this to hang onto the money). Will look forward to your update as i have a funny feeling they may turn down the other loans as they are "outside the fos juristiction" as they see it. Ali x

The advice on here is to do a SAR where you request all the info on the account, at the start (unless you have all the info regarding the account already). Mostly this is so you can check any offers are for the correct amount and so you have all the info if you need to take further action ie FOS or court. This is sent with a spreadsheet where you calculate the figures you expect and a letter regarding your claim. Plus the FOS official questionaire filled in. You will probably find the banks may well send you something akin to the questionaire anyway, depends which banks it is. The banks are mostly following the official guidelines for the calculations so in theory their figures should be correct, BUT do we trust the banks to get it right every time? I think I would see what happens next and if required to go for further action you can always do any requests at that point. Ali x

Just for info thought I would post that RBS rolled straight over on our mort protection. They replied dead on the 8 wk date with a full offer which was paid direct into our account about a wk later. So hopefully they will settle soon for you. Ali x BTW our SAR was rubbish too and took ages, but still never had all the info. In fact they refunded our £10 as the SAR took so long. I gave up and banged in claims on what info I held. Ali x

ignore me. My post above threw up the link I needed. Off to make a payment. OH is still out of work and we are still waiting on the bigger PPI claims so can't afford a huge amount, but wanted to send something for the help this site gives. Ali x

I must be having a dumb moment lol. I can't see how I donate to the site from my ppi refund. Help! Ali x

I think this is the crux of the matter. Do you have written proof from the DCA the this payment was accepted in full and final settlement? If acting on Santanders behalf they would have had to authorise the settlement with them so its the same as santander accepting the F & F. It would be unfair for them to accept a F & F and presumably write off any remainder against tax, then tax the PPI to clear the same amount. Definately worth challenging, BUT it all depends on how things were settled and what proof the OP kept. Ali x

Still waiting on the loans and credit cards, but I did find in amongst some old bank statements one single sheet from 2002 where it listed overdraft protection. I know we only had this for a short period, so chased up the figures with RBS and banged in a claim. They settled with the full FOS offer and I am awaiting the payment . This is the second RBS settlement I have had this week. Does this mean they are just rolling over on these? Ali x

OK just after the 8 wks date we got a "goodwill" offer on this which is basically the same as the FOS guidence and matches my calcs from the spread sheet . Sent the form back on Monday, got a text this morning to say they will pay within 28 days. But got a prt payment through today. Once I am sure it has cleared (can't quite believe it yet lol) will make a donation. TY to ev1 on these forums. Ali x

Ok so next letter recieved-as predicted all arguements restated and full amounts of PPI and charges offered, BUT only for last 6 years and interest only until a date in 2009 when they say the interest stopped being charged. Plus NO 8% as per the FOS. This states it is a final response so i can go to the FOS, but is it worth giving them one more chance to settle as they seem to be paying up on other threads. They are also starting to go on about offsetting, but this account was sold onto a DCA a long time ago. What part of the limitations act is it I quote regarding the 6 years deal? I have searched but struggled to find it. I may just be looking in the wrong places lol. Ali x

I have a friend who was chatting about my PPI claims and was wondering about claiming hers. One was settled with the OC a few years back with a F & F. What we wondered is if she claimed and it pays out will can they still offset the refund against the account even though it was settled as an F & F? I know the claim I have that was an F & F is ok as that was sold to a DCA and the settlement was with them, but what if the F & F was with the debt collection arm of the OC? Ali x

My understanding as per the link DX has kindly given you is that the letter just says you had PPI on this account and MAY be able to claim. I assume the idea is if you don't claim in the 3 years after the letter goes out they can say well you had your chance you are now assumed to be happy with the PPI. I suppose they are trying to get the PPI thing over and done with and reduce uncertainty about how many claims are still to come. TBH I think I would start any claims you know about now, firstly because I don't trust the banks and they may not write out for all accounts and secondly because the longer you hold off the further down the queue you are waiting for the case to be looked at. Ali x

Wonder when the first of these letters will start to land? I also wonder if the banks will go back further than 6 years for these letters-if they have the info they should, but I bet most don't. We have a few cases on the go and some in early stages,but will be interesting to see if any turn up we have forgotten about or don't have any details for. Ali x

This was my exact thought,all the powers that be including the banks will want a date after which they know the claims will end.I just hope the FOS put pressure on the banks to settle more at the early stages rather than have thousands more cases say waiting for the FOS to pull their finger out. Ali x

I think he would need to see a specialist TBH. But I can't see he would have a case unless he could prove that reconstructed accounts without the PPI would all have been at or close to zero when he went bankcrupt. NB As I understand it you can do the reclaims whilst bankcrupt, but any payouts would go to the insolvancy service-I assume if all the full debts were cleared the difference would come back to the person themselves? Ali x

It is clear that the banks are using the offset rules and they only apply where both the debt and the credit so to speak are owned by the same company. So the crucial thing is has the debt been sold in full to the DCA or are they acting as agents to the OC. I reckon the banks will try anything to avoid sending money to customers (and wonder if they have some kind of arrangement with the DCA's so no physical money gets transfered or a lessor amount is sent ie they let the DCA know a lower amount is owed and refund the difference in what was paid for the debt eg 5p in the £1 or whatever). I would say most threads I have seen show the banks trying to pay the DCA, but if/when challenged the majority seem to back down and pay the individual. Ali x

Ok well after writing before christmas and after as well as a reminder and several emails they have failed to respond so the whole thing is with the FOS now. Will update whehn something happens. Ali x

Ok finally got the big pile of papers sent off for the rest of the loans reclaiming, took a while to do all the bits of rollover ppi calcs. hard to concentrate with 4 kids running around lol. Posted it last week so will await their response. Ali x

Just a note, we had RBOS mort insurance which is currently heading towards the 8 weeks they have to respond. For your info ours was paid as a monthly premium and charged separately to the main mortgage. The monthly direct debit said something like Loan guard initially and later direct line ins. Worth checking your bank statements for the period as if it was paid you should be able to see the payments coming from your current account. This should be plenty of proof to show them/the fos that the premiums were paid. Ali x